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We stayed for 1 night last June 30. We chose this hotel because of it's location. It is close to the pier & it is right in front of the promenade in Dumaguete, the facade looks good and it is close to restaurants, banks, almost everything. We reached the hotel by the local tricycle. I think we booked for executive deluxe w/o breakfast with seaview & balcony. There was no complimentary bottled water, etc.
Lobby was cold but the ones you go up, lobby is not air conditioned. Our room was very hot when we entered. We can hear the noise from the street because of the poor soundproof. The toilet is not too clean. There is obvious stain on the toilet bowl. There was only 1 floor rug in the toilet that I think, has been there for a while unlike those hotels that we've stayed that there is a separate floor towel that is new and that you only decide if you will use it or not. They only provide soaps and shampoo. I asked for a late check-out till 1pm so we will have ample time to get ourselves ready after a very tiring day. We were given till 12:30pm which is good enough. The worst thing is was, it did not serve it's purpose because when we were preparing to get a shower, we found out that there was no water to use. We asked the hotel staff & we were told that they missed to check the water tank & even no water in their kitchen plus they are not sure until what time the problem will be solved. They are still calling the maintenance staff who is not onsite. Knowing that we only have until 12:30pm, we decided to just leave the placed and not to wait for something unsure. We just washed our face & brushed out teeth using the water bottle we bought from outside shops. It was such a HORRIBLE experience. We've been to lets of different hotels, 5 stars & even just to ordinary ones, even just pension houses but we have never experienced such. WE WILL NEVER STAY IN THIS HOTEL AGAIN!