Silvia S.
Google
Leaving one star because I can’t leave no stars. I don’t even know where to begin. We arrived after 11am on a Saturday morning (hadn’t checked the website as I always check opening times on google maps, perhaps my fault), and were rushed in by somebody standing at the gate to the property. Without explaining much, he told us it was 10€ per person, and we paid in cash. He locked the gate and told us to follow him. We arrived to an amazing amphitheater where there were about 100 people, half of them listening to an older guy speaking very loudly in Italian. It was no problem we didn’t understand half of it, at least we would get a tour of the place, or so we thought. He rambled for at least 45 min… not really sure if that was supposed to be a tour or what, but we decided we were not willing to spend the next hour listening to a mad man talking about the universe in the intense heat, without seeing any of the actual place! Worst 10€ spent, ever. Still, we thought we’d cut our losses and asked the man who we paid to let us in, to let us out. No big deal right? He told us to wait 5 min, which we did. After that, we asked again if we could leave. Very very quickly he got quite defensive, and said (not jokingly) he “might not let us out at all”. EXCUSE ME, WHAT? I’ve never ever experienced such awful customer care/experience. We can laugh about it now but panic was starting to set it, honestly. I was so ready to call the police when he started walking towards the exit. We followed him and thank god! What an absolute nightmare. We were finally free. I’m sure the place is amazing, and I would have loved to see more of it, but it’s really not worth dealing with such tw***. Spend your money somewhere else. In a pizza, a glass of wine, an aperol spritz or anywhere else where you’ll feel you’re actually treated with respect.
