סולו ל.
Google
Excellent hotel
Excellent service
Excellent location
Very good breakfast
Me & my wife got a junior suite on 9th floor.
Very nice room. Very large.
Good Air-con
Good signal of Wi-Fi
Breakfast was very good indeed
Swimming pool= although it's outdoor swimming pool= the water is preheated
It comes to 27 to 30 degree Celsius
Very good facilities
All Amenities are in the room
This hotel is definitely 5 stars hotel
This is to mention outstanding service of Ms. Quynh Ho
She welcomed me & my wife with refreshment drinks
Fully explanation of hotel facilities and services
Replied all my questions
Helped me later with payment for additional nights
One reason we extended our stay at this hotel is because of receptionist Ms. Quynh Ho
She managed to upgrade us to executive club room
Thank you so much Ms. Quynh Ho 🙏🙏🙏🙏🙏
Although this hotel is 5 stars= I recommend few changes to management=
Me & my wife have been in last 3 weeks in HALONG BAY
Among the hotels we stayed=
Vinpearl, Yacht hotel by DC, Hyatt place, Wyndham legend, Wyndham garden, and other 5 stars hotels.
What I suggest this hotel=
Change paper Napkins to cloth Napkins
The paper Napkins are " cheap "
Used mostly by fast food restaurants worldwide
NOT 5 stars hotels worldwide
I suggest this hotel to change from paper Napkins to cloth Napkins
Another issue=
The toilet paper is NOT attached to any device to the wall
It's lose.......
It's roaming around
NOT like regular toilet worldwide where it's attached to the wall by certain device
Also= one toilet paper NOT enough for a room of 2
Please insert 2 toilet paper in a room
Another issue=
Breakfast is very good
But=
For a 5 stars hotel= just one kind of yellow cheese ( swiss cheese )= NOT enough
At least please add one kind of white cheese
( Like camembert ) Or similar
Another issue=
The cream cakes from breakfast buffet, that were in refrigerator=
We're NOT fresh
NOT fresh
NOT overnight baked cream cakes
But
Maybe several days
BETTER NOT to serve than serve
Non fresh cakes
And last thing to improve service=
The English News channels=
Many foreigners need news in English
You give them by CNN and BBC
But=
No foreigner knows how to change language from vietnamese to English
I called several times reception to ask someone to come to room to put CNN or BBC
It's easier if you put printed instructions in English how to change language or switch directly to those channels.
Again, this hotel is definitely 5 stars hotel
No problem
And I recommend this hotel
Very much
Me & wife probably will return to HALONG BAY, and have stopover in Hanoi, onwards & backwards.
This hotel will be again a stopover on way to HALONG BAY.
I give 5 stars to this hotel and do recommend it as well.
5 January
2026