La Terrazza Apartments
Apartment rental agency · San Mateo County ·

La Terrazza Apartments

Apartment rental agency · San Mateo County ·

Spacious apartments, two fitness centers, basketball court, BART access

responsive maintenance
friendly staff
convenient location
dog friendly
good management
street noise
deferred maintenance
assigned parking
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null
La Terrazza Apartments by null

Information

7800 El Camino Real, Colma, CA 94014 Get directions

Wheelchair accessible entrance
Wheelchair accessible parking lot

Information

Static Map

7800 El Camino Real, Colma, CA 94014 Get directions

+1 650 992 3500
equityapartments.com
@laterrazzaapts

Features

•Wheelchair accessible entrance
•Wheelchair accessible parking lot

Last updated

Dec 16, 2025

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Splendido Belmond Portofino Hotel Review | Hotels Above Par

"On a romantic, wisteria-covered balcony overlooking the Bay of Portofino, the signature restaurant where Elizabeth Taylor was known to enjoy plates of tomato spaghetti serves elevated Ligurian gastronomic delights and regional fine wines; it’s an iconic place to dig into housemade pasta, sip from the extensive wine list, and soak in the spellbinding panoramas." - Lindsay Cohn

https://www.hotelsabovepar.com/travel-guides/splendido-belmond-portofino-hotel-review
La Terrazza Apartments

Mike

Google
Equity Residential is a great management company. Lived here for a few years and have been very happy with how responsive their maintenance team is when repairs and replacements are needed. The office is very good at communicating with residents as well. The apartment complex is well maintained and feels secure. Definitely a bit more expensive than other places but if you care about those things it is worth it.

Tom B.

Google
tl;dr We loved all of the caring and wonderful local staff, but dealing with upper management is an absolute awful experience that isn't worth the convenient location! As usual in apartment living it basically comes down to the specific unit and your neighbors. We went through three units total. The first one was OK (1st floor courtyard), the second one was great (top floor courtyard), and the third (1st floor street side) was bad enough to break the lease to get out. We were made to think we were taking crazy pills when they gave us a verifiable lemon (unit condition, road noise, vagrants, water damage). Pros * BART is basically in your background. * Good Subs Market, Sweet Dreams Bakery, and Subway are downstairs or across the street! I haven't tried H&R Block or Supreme Clientele, but they've been there a long time and seem to be well liked. * A gamble for good neighbors, but you might get lucky! * Excellent local staff. * Dog friendly complex and neighborhood. Cons * Some units and the complex have a lot of deferred maintenance. * Lots of road noise if you're street side on the 1st floor. It's *really* bad. * BART access is a double edged sword and you'll get some shady characters sleeping on your porch (street side 1st floor again) or doing deals near the back of the complex from time to time. * Upper management has a policy to charge you full fees for everything at unit transfer or move out without even looking at the unit. It's bad business practice and it's asinine. * Upper management won't do anything except what they're required to do by law. What you see is what you get for your entire stay. The local staff do their best, but don't expect anything beyond basic maintenance after move-in. * Upper management will do less than nothing to re-rent your unit if you *legally* break your lease. Which is funny because they're legally obligated to minimize losses. You're better off 1) posting it yourself on craigslist, etc. 2) paying a lawyer for an hour of their time to compel upper management to be more truthful about "We approved an application, but it fell through. You're on the hook for six weeks rent. Our business practices are likely illegal in California. So what?" ($400 vs $4,000+).

Christina P.

Google
I have been living at La Terrazza for a few months now. I’ve had a few problems in my apartment unit and the maintenance service team , Mory and Jose have been prompt and attentive with the repairs needed in my apartment unit. I reported my damaged appliance to the service maintenance team on 5/19th and in two days Mory came to my unit and resolved the issue and replaced my stove. I would like to recognize his kindness and excellent customer service. He is hardworking and got the job done . I am happy that we have a reliable service team as when issues arise the problem is taken care of in a timely manner.

Dan H.

Google
Hello, I visited the La Terrazza Apartments in Colma and very impressed by the units as well as the grounds surrounding it. I spoke with Karen C. one of the leasing agents. She was excellent with the details including prices of the different apartments. Karen explained everything in detail and in easy to understand language. Besides being professional, Karen is very nice and friendly. If I decide to move to La Terrazza in Colma I will certainly contact Karen to contract with her. Thanks Dan

Carmen

Google
Karen was the best leasing agent, she explains really well and gives good advice. I've moved out of state because rent was too high but overall she is the best one for La Terraza apartment. Besides Karen I won't trust anyone else

Carlos M.

Google
I toured 88 Hillside, La Terrazza, and South City Station which is managed by the same management team. I would like to share my personal experience touring here even though I didn’t end up renting here. The first thing that caught my eyes was the gym as it was a decent size and had some nice equipment. The apartment that I toured had a big laundry room near the front door entrance which I thought was really cool as I would be able fold my clothes in the actual room! They do have some retail parking in front of the building, but I wish there were more spaces as I like to invite friends and families over often, however, I noticed there was plenty of street parking when I went to tour. The Bart is conveniently located behind the property about a 5 minutes walk. Karen, the leasing consultant, was very kind and helpful! I ended up leasing at South City Station as the location suits my needs more.

E.S. M.

Google
Lived there for almost four years. The people who work in the building do care about your well-being and are very responsive when you need something -- maintenance was always done timely and the cleaning crew is friendly and helpful. Front desk is just a call away, and the management very generous with their time. While we had to leave due to the rising cost of rent at the building -- which is corporate, not front-office matters -- I would recommend this place for families & those who want quick access to the BART. It's very safe and secure.

Guzel G.

Google
We stayed at La Terrazza for a bit over a year and really enjoyed that experience. The location right next to BART can't be beat, the neighborhood is nice, and the complex is dog friendly. The team working at the office are personable and helpful. Carlos was looking out for us throughout the entire time, from picking an apartment to moving out and made us feel very welcome. The maintenance team was always very prompt and responsive.

Ryo T.

Yelp
I rented a studio apartment at La Terraza from May 2024 to May 2025. This will be an honest review of my experience with this property For reference, I am a young adult male who was living alone at La Terraza. My standards may be different than yours, given my situation. My main priorities are living in a relatively safe area, having standard amenities in my unit (such as a washing machine, dryer, and dishwasher), and avoiding loud neighbors. I did not own a car and used SamTrans buses or BART to get where I needed to go. PROS: Ever since I initially toured the property, I could tell the on-site staff was exceptional. Karen is an amazing property manager who goes above and beyond to make everyone's living experience the best it can be. If I ever had concerns, Karen would go out of her way to help me resolve them, even if I did not ask first. The maintenance staff is also very kind and professional. They did amazing work serving the community. Unit interior is subjective, but I loved my unit. To get a feel for whether you would enjoy their units or not, it would be best to see them for yourself. The apartment themself have all the standard amenities. Some of the appliances in my apartment were older, and I could tell that they would need to be replaced in the coming years, but I did not mind. In an area where amenities like a washing machine and dryer are rare at this price point, I was happy to have them at all. It is easy to get around without a car at La Terraza. BART and SamTrans stops are only a few minutes away on foot. The property is facing a large road, but is quiet and safe inside. The architecture is aesthetically pleasing, and there are many courtyards with plants in the building. CONS: Every month, my utility bill was very high. I was not very upset about this as I understand that this is simply the cost of living in the Bay Area. Besides, I can accept my bill being higher if it means that everybody who works at the property gets paid properly. However, it is worth mentioning that my utility bill, which Equity expected to be around $120/month, ended up being over $220/month. Our statements explained that around half of this bill was trash charges. Residents leave oversized items such as mattresses and furniture in the trash rooms, which is why I think the bill is so high. The company has to split the cost of moving this trash among all the residents. Pests are an inevitability at any apartment, but some are especially common in this area. Silverfish and mice are very common in Daly City. If you move La Terraza (or anywhere in the Daly City area), it's worth letting maintenance check for cracks or holes where mice could enter. Every place has its challenges, so none of these issues had a major impact on my living experience. Overall, La Terraza is a great place to live, especially for families or people working in San Francisco who are looking to commute from a more laid-back location.

David B.

Yelp
La Terrazza Colma Station: Service request to replace our our refrigerator due to rusted door was done in a timely manner, professionally installed by Mory Manzano

Christina P.

Yelp
I am writing a review to recognize Mory who is part of the service team with La Terrazza Apartments. He is kind, helpful and excellent with his customer service. I reported my damaged appliance on 5/19/25 and in two days Mory came to my unit and resolved the issue. He explained everything to me in detail before and after the job was done to keep me posted. Communication is key and I am happy and thankful that we have a great service team here at La Terrazza.

Tina P.

Yelp
I want to give a big shout-out to my friend Karen Christen, who works as a Lease Consultant with Equity Residential. She is an absolute rockstar when it comes to leasing--friendly, knowledgeable, and always goes the extra mile to help people find the right home. Karen is amazing at connecting with people and making them feel comfortable throughout the whole process. While technology might not be her strongest suit, she more than makes up for it with her sales skills, dedication, and genuine care for her clients. If you're looking for someone who's real, hardworking, and truly wants to help you, Karen is the one to talk to!
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Danielle Z.

Yelp
This apartment I don't recommend at all, other residents are not coordinating about parking. There is assigned parking, but people randomly park. The administration team isn't helpful except 1 administration team which is hardly here to help, rent is sky high.

Dan H.

Yelp
Hello, I visited the La Terrazza Apartments in Colma and very impressed by the units as well as the grounds surrounding it. I spoke with Karen C. one of the leasing agents. She was excellent with the details including prices of the different apartments. Karen explained everything in detail and in easy to understand language. Besides being professional, Karen is very nice and friendly. If I decide to move to La Terrazza in Colma I will certainly contact Karen to contract with her. Thanks Dan
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Michael S.

Yelp
Karen made me feel very welcome as if I already lived there. Her knowledge and kindness was very well received and appreciated. Hats off to Karen. Mike
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Mark N.

Yelp
recently, I have checked the apartments a young lady named Karen helped me. very kind to deal with really appreciated her time and knowledge . Good person.
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Arthur S.

Yelp
This review is for Karen Christen! She was very helpful & informative. I ask a lot of questions and she answered all of them! I can't thank her enough for being patient.

Jorisamae C.

Yelp
We are tenants of the La Terrazza and from the time we applied to moving into a fabulous unit (10/2024 to current) we've had nothing but fantastic services... A welcome package for new tenants self explanatory, viewing of the unit and tour of the property along with amenities that worked out well due our busy work schedules. Highly recommend meeting with Karen Christen and our maintenance crew Jose. Needless to say while on a business venture out of town, I needed myself to be taken off my lease temporarily for a rental property out of state and again Karen and Ray expedited my paperwork within 48 hours. Much appreciated to all... a job well done and handled in a professional manner. Delivery of our packages from Amazon, USPS etc. Karen has also extended her time to help locate our delivery. Thanks again for all tasks well done

Lor D.

Yelp
It was very good . Clean job and quick. Jose is a very good kind and polite employee . I'm glad we have him on our staff here . Thank you very much for the quick response
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Dale Y.

Yelp
One of the best apartment complex I've lived in. Karen Christen is a wonderful consultant and willing to accommodate the needs for the resident. She is very understanding and wants the residents to have a home where they can come home to. It was a no pressure sale and wanted every resident to have their own opinion and their own living ways. She's easy to talk to. The apartment complex is nice, gated, and friendly neighbors who look out for each other. Very clean and pet friendly as well. There's also a gym and covered parking as well. This complex is worth checking out and tour. If you want a place to stay and want to feel like a home, you found the right place. Home away from home.
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Samantha B.

Yelp
Great community. Management is awesome, they are so helpful and very quick to respond.

David C.

Yelp
Lived here 3+ years and long story short stay away unless you have money to throw away! Pros: - Next to BART - Fairly quiet area as it's surrounded with graveyards. Cons: - Renewal system is broken. San Mateo County allows up to 10% rent increase, they try to max it out every year regardless of the market prices. You need to deal with their corp office for renewal and they are pretty arrogant, they don't even let you speak, cut you off all the time. I had to interact with someone called Grace multiple times and she is pretty mean, acts as if she is your high school teacher. They offer $300-$400 off to new tenants and try to give you 25$ discount from maxed out offer. They don't follow up counter offers either. If you signed the contract during low season they make sure next renewal date is high season by adding a couple of months at the end of the new contract. If your rent is low, they increase parking fee to go around the laws. They doubled mine without notice!!! - Pipes, washer/dryers are extremely old. You don't have enough water pressure in the shower most of the times. It sometimes takes 2+ weeks to respond to some of the repair tickets, zero consistency. - Fire alarm goes off constantly, making it hard to sleep or do work. Some of the tenants are loud, it wasn't used to be that way but close to my move out one neighbour was constantly listening to extremely loud music with no action from the lease office. - They started doing facility repairs without notice, you can see someone cleaning your window and watching your house all of a sudden accompanied by an annoying crane noise. - They sometimes don't fix stuff - an elevator next to my apartment went out of order 4-5 times in a year. At the time of my move out it wasn't working for over 2 months. - The $500 deposit they take at the time of move-in is not deposit, it's the money they take to renew the house for the next tenant. They tried to charge me $650 even though I left the house extremely clean, I didn't even hang a single thing on the walls. They charge you for cleaning, painting, even for blind replacement which I didn't use for once!!! They take the picture of the lamp on the balcony and say it's dirty. The stupidest thing I have ever seen in my life, which justifies they are trying to find ways not to give back your deposit. They did the same for entrance door, window seals. They are literally going in with microscopes to find defects. You pay thousands of dollars during the time of tenancy but they don't own any of the repairs. They try to put every dime on you. Last but not least, don't be fooled by some of the 5 star reviews here. If you move-in you will see the number of complaints on the resident portal. I believe comments here are either filled by their teams or they are paid for.
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Anthony S.

Yelp
Spacious apartments and affordable rents. The home isn't as updated as some of these newer complex's but rates are couple hundred dollars less so makes sense. Karen, the office member, was very friendly and really knew her stuff. Probably not going to rent here but because I'm looking for someone new and shiny. Looks like a good place if you're looking for something affordable.

Quebolaa M.

Yelp
Great place to breathe the air and to feel free to walk around to your destination

Maria N.

Yelp
I recently toured La Terrazza and the management team was excellent - responsive, informative, and friendly. They answered my questions promptly and followed up efficiently.

Claudio C.

Yelp
Just transferred and enjoying my experience. Management is streamlined. Maintenance team are kind and know my dog already. So happy with my space
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Carlos M.

Yelp
I toured 88 Hillside, La Terrazza, and South City Station which is managed by the same management team. I would like to share my personal experience touring here even though I didn't end up renting here. The first thing that caught my eyes was the gym as it was a decent size and had some nice equipment. The apartment that I toured had a big laundry room near the front door entrance which I thought was really cool as I would be able fold my clothes in the actual room! They do have some retail parking in front of the building, but I wish there were more spaces as I like to invite friends and families over often, however, I noticed there was plenty of street parking when I went to tour. The Bart is conveniently located behind the property about a 5 minutes walk. Karen, the leasing consultant, was very kind and helpful! I ended up leasing at South City Station as the location suits my needs more.
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Rjae R.

Yelp
I am very happy leasing with La Terrazza Apartments. Ray, the leasing manager, is the best part. He always go above and beyond to listen and understand my needs/questions/concerns and keep being consistently patient. I am grateful for all his help! I would recommend anyone looking for an apartment in this area.
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Jennifer L.

Yelp
My experience so far has been pleasant and while I've had a couple issues here and there the team has always been very responsive and helpful. Alejandro and Jose are great on the maintenance staff and Karen is always willing to help. I would suggest maybe adding a few more amenities to the community but overall, happy with my stay.
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Carmelo V.

Yelp
I moved to La Terrazza last May 2023. The units are admirable, and the staff and neighbors are friendly and responsive to my needs. The location is convenient to the BART station and easy access to the 280 Freeway. The amenities include a Basketball Court, Gym, Bike lockers, Amazon lockers, Washers, Dryers in our units, restaurants, Best Buy, Home Depot, and other businesses in the surrounding areas.
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Nathen B.

Yelp
Karen is honest and conscientious. She really cares about her clients' welfare and happiness overall.

Courtney M.

Yelp
Overall, I'm happy with my stay here. The employees are always very responsive when addressing concerns and the complex is pretty clean. Colma is an okay place to live, the rates are cheaper and we are close to the city. There are so many cemeteries around here, now I know why they call it city of the dead. The apartments are very large compared to others that I've lived in and I've made a few friends here. I wish they had a pool or hot tub but not sure it's hot enough to go swimming throughout the year. Been here for 2 years and would recommend to others. Nothing crazy happens here that you would experience anywhere else. Also, looks like they have a new team which have been very nice and helpful.

V C.

Yelp
The location is right off of Colma Station. Can walk to transport very easily and is clean location.
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Kayla B.

Yelp
I'm currently in the application process however I just wanted to come to write a review on the great experience I've had so far. Karen Christen has been absolutely wonderful. There was a mix up with my appointment time that I made with a different leasing agent and Karen took care of it right away. She was very welcoming to my partner and I. She gave information on the unit and community which made it very easy to navigate. She was very patient and attentive in answering all of the questions my partner and I had. She even followed up via email to make sure we had a great experience. She was a big part in why we applied that day. Thanks Karen!!!

Madeline O.

Yelp
Karen is very friendly, knowledgeable and very familiar with the area! If you have any questions she's very eager and sincerely helpful.
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Rosy I.

Yelp
The only reason they get a 1 is because the apartment itself is nice but that's it. When we first moved in we dealt with Chrizelle & we absolutely loved her! The best customer service you could ask for. But once she left , customer service went down. And don't expect your deposit back. Look up their reviews about deposits, they can keep my money! I'm just happy to be out! Oh & there is definitely no rent control here like a previous yelper said, the first 2 years the increase was doable. But the 3rd year, it went up $300! When I tried to negotiate, I was told that was fair because they could rent my apartment for $3900. And parking isn't free. The first 2 years it was $25 a month & on the 3rd year, had we signed, would have been $50 a month. It's also the same leasing agents & management at 88 Hillside in Daly City. I have been renting for years & La Terrazza was my worst experience.

Grace L.

Yelp
This review is about the experience I had directly with Leroy (Affordable Compliance Manager) I applied for these apartments a few yrs back, finally got called and had the pleasure to meet Leroy. From the day I met him he was super friendly, informative, made me feel like he wasn't just trying to get another person to rent from this complex he was very genuine. I was able to email him with all my questions , call him and he would respond quickly/call me back. He made the whole process easy and not as stressful. He kept me in the loop and he was able to work with me and get me in after Xmas which can be a stressful time. I can't thank him enough for making this move possible for me and my kids. Leroy is a perfect example and true meaning of what good customer care is he went above and beyond and definitely deserves recognition!! I'm all moved in and love it so far. Thank you Leroy!!!

Monique M.

Yelp
I enjoy living here I love the location, staff is really helpful when I need assistance.
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Pia N.

Yelp
Chrizelle was very accommodating in squeezing us in to tour the property when we had the time. She was also very helpful with all our questions. The property was clean and the units available were impressive. We did want a property with a pool or spa. The hoop court was a nice touch and laundry in the unit is a plus plus. The pet friendly policy is helpful. They were our second choice. Next time.
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Emily Y.

Yelp
The team did a good job during my 2.5yrs with them. However, when covid slashed rent elsewhere by something like 30%, we just had a freeze. No rent control in this region, so even though I liked my unit and the community, the rent had been raised during my time to a place that didn't make sense for me to stay. It's a good community if you have dogs or kids - although grocery stores are a bit far on foot. It was generally peaceful and they were always receptive if I needed repairs. I did not receive my full deposit back, and they shared the reasons why with me (two puppies with a carpeted unit, I understand the issues). Overall I recommend this place if you need to commute to SF or the Peninsula. I was happy during my time there.

Reem J.

Yelp
I've been living here for about 3 years. And I just want to give a big appreciation. And thank you to the staff and the management. And a big appreciation to Karen was one of the managers. That always make sure you are satisfied. And everything you need to be done gets done. Thanks for all that you do, and we really appreciate you guys.

Shannon F.

Yelp
Toured and it was nice! Carlos was super great and has provided me so much assistance in my home search.

Mary U.

Yelp
great place to live , I been here for 15 years. nice families and neighbors , we have a gym and great service , maintenace is great and friendly office staff
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Maria Charie F.

Yelp
Quick turnaround fixing my mailbox key hole. No need to follow up. Appreciate the expeditious work.
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Esther K.

Yelp
Past resident here for 3 years. Have to deduct 1 star for the constant increase in rental price we experienced every year for a 1 bedroom unit (particularly since the complex is not in the city proper and does not practice rent control). Also, every single utility is your own responsibility and nothing is covered by the property. With that being said, commuting downtown or into the city in general was a breeze with Colma BART being in the backyard. The 4 stars are for the staff who have never been absent. Especially Melanie and the maintenance crew who always accommodated our service requests in a timely and professional manner. It was a lil hard to say goodbye to management.

Elizabeth M.

Yelp
This apartment complex is AWFUL. Please, spare yourself thousands of dollars and a lot of frustration: DO NOT RENT HERE. 1) We had DRAIN FLIES the ENTIRE time we lived there that we had to constantly mitigate ourselves despite being charged for pest control. 2) We also had NO HOT WATER in our kitchen and bathroom for months. We never had reliable hot water in our kitchen, and most hours in the evening and morning, we could not get hot water in the bath. 3) Our utility bill for WATER, SEWER AND GARBAGE ALONE BALLOONED TO OVER $150 each month with no increased usage on our part. 4) The grounds are disgusting, and the neighbors are noisy. 5) Lastly, when we moved out--even though management promised us that we could leave our lease early--we were penalized and CHARGED HUNDREDS in BOGUS FEES even though we left a PRISTINE APARTMENT. Be forewarned: DO NOT RENT with La Terrazza. They will ignore you, pretend to address your concerns, then they will rob you blind, claiming that you are under obligation by contract to pay. Apparently La Terrazza is not under contractual obligation to provide their residents with hot water or pest-free living spaces.
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Krisson W.

Yelp
I live here for six months now and the staff here are very welcoming and friendly. This location is good for people who commutes because it's right next to the BART Station. Free gym, wifi, and more. The only thing that urks me the most are the irresponsible tenants who can't dispose their garbage properly.
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Maria Enrily M.

Yelp
Nothing beats La Terrazza because of its location. It's a few steps away from the BART and bus station, which is very convenient especially for those working in the city. The application and move in process was fast and hassle-free. It took us just 5 days to look at the apartment until move in. Jessica, Melanie and the rest of the team are very friendly and helpful. We like our new place especially the newly renovated kitchen. There's also a washer and dryer in the unit, which makes doing laundry more convenient. However, the dryer has some lint and we're still trying to figure out how to clean it since the inside of the lint trap is difficult to reach. So far, we're loving our stay in La Terrazza.
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Michelle And Rob N.

Yelp
Chrizelle was awesome in showing me the apartment and explaining everything. Unfortunately, I didn't rent here because they don't have EV charging.

Lv X.

Yelp
I want to add one more thing, just some old posts here reminds me. Before I moved in, I paid all the balances. But when I wanted to do a check-in, the assistant, which isn't from this apartment, said I didn't pay the balance so he can't give me the key. After 1 hour negotiation where we told the deputy assistant that he wrongly calculated the table, AND the payment system was down, and finally he agreed reluctantly that we can get the key but he still thought/were thinking we were not paying in full at that time. Luckily I didn't see him again during my lease until I did a early lease transfer. So good this apartment is. The things that are bad or terrible overwhelmed my memory and my summarization skills. I totally understand and get used to some Yelp reviews that they may only reflect their experience, not all people's experience, and different people has different tolerance levels. But by reading the old posts, I think the issues are consistent. So I made an additional post to explain my personal idea here. Last post I was reaching the character limit. By doing a new additional post, I think it gives me more opportunities to memorized my experience here.

Michael T.

Yelp
They don't return your security deposit and give you the proper accounting as required by state law. When you complain they laugh at you
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Florence T.

Yelp
I've been living here over a year now. The proximity to the Colma BART stop canNOT be beat (literally walk across the street and you're there - it's a dream for those of us who have had to deal with the nightmare that is parking at BART). There's a donut store (Royal Donuts), a good Filipino restaurant (Tselogs), and a Walgreens in walking distance, and there's a Subway's and a barbershop right on the ground floor when you exit the complex. Pretty convenient! I'm also always amazed by how great the staff at the office are. So friendly, welcoming, and cares about doing a good job. I've lived in San Diego and San Francisco in several apartment complexes and this is the best staff I've come across. They're fantastic. Some interesting tiny details: There's an AC/Heating unit in the apartments. I usually see heaters, almost never see AC, so that was neat. I've also never come across such fast hot water from faucets either. Maybe these are silly little details but it really impressed me and I really didn't expect it. (I'm used to waiting up to 20 seconds for the water to heat up. Having almost instant hot water feels like magic). Sure, there are some nights where some neighbors can be loud, and occasionally you hear fire alarms falsely set off, but for the most part it's rather chill.
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Tushar B.

Yelp
I'm a former resident here having moved out after staying here for the last two years. During my initial move in, I wasn't too happy with the service, maintenance would take a few days at least and there was no work done at all to the communal areas, lights were busted, trash and debris in the hallways etc. However pretty much all of these things changed once Jessica Derkis took over the management for the building, suddenly all the broken lights were fixed, the hallways were clean and general renovations were commonplace. I've had to move out for other reasons but I'd recommend it to anyone under Jessica's leadership.
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Jennifer K.

Yelp
Home should be a safe, clean, relaxing place (especially for almost $4,000 a month) and La Terrazza is not any of those things. There is always trash floating around the common areas where kids play, bums live in the stairwells on rotation and apartment and community wide alarms go off randomly, like last week at 1am. (If you have kids, noise canceling headphones will be a life saver, as these alarms are ear splitting and can go off for a long time, like today. Its been 5 hours of constant loud af alarms inside my apartment that no one can figure out how to fix.... I can't go home with my baby. This is unacceptable!!!! They use a middle man to charge each apartment for water and trash so the cost is about $200 a month per appartment (in addition to rent) then your electric bill, cable, WiFi etc. If you get a street side apartment the noise will keep you up and the balcony's get super dirty with black crap. There are also dump trucks that come by a few times a week at 6am so that's fun. The new gym is nice and its close to bart but essentially everything else about living here really sucks, including the weather. I know its hard to find a home in the bay but if you have the opportunity to live anywhere else, you should.
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Neil S.

Yelp
We had terrible experience with the staff here. We had only decided to live here because we had to move out of state with no definite date in or mind when moving in and Melanie had suggested that they always have such situations and they help in finding replacements. That way we don't lose money. Finally, the day comes for us to move so we put the apt for listing on their website officially. Melanie had someone sign up with a deposit following which she gave us a green signal to move out, which was in 14 days. As we get closer to our move, just 2 days before our move out date when all the activities added lined up I decided to call the leasing office regarding the internet. The office tells us that it was surprising that the manager Jessica Derkins had still not shared with us that the person holding the apt had withdrawn the application last night ( I had called at 2 pm) so we are still liable for the lease. How could one be so careless about sharing such a news when we are 2 days away from the move. This is the most ridiculous and careless attitude I have ever experienced from a professional leasing community. Furthermore, when we spoke with Jessica...all she had to say was " I totally understand your situation" and "we'll try try to find someone" We were expecting a little more considering this is a blasphemy on their side and they had clearly dropped the ball by asking us to move ahead with our plans when the lease had still not been signed. Overall, it had been mentally exhausting and extremely stressful all those days trying to find us a replacement. They really suck! My request to management, please don't bother responding to my comment here. Really don't want to see stuff which you don't really mean. Eventually, it all worked out as someone rented the apt within few weeks so we were not liable for the entire tenure. But we had to rearrange all our plans and deal with undue stress due to their carelessness.

Sam S.

Yelp
They never fix things in time. The public areas are not cleaned often. They don't care once you sign the lease

Shakirat O.

Yelp
I have loved living here, I moved to SoCal that's why I don't live here anymore. The team is great and the maintenance staff are top notch! I especially appreciate Chrizelle at the leasing office, she's a saint who is smart, competent, and graceful. She made both transitioning in and out of living at the property a breeze.