La Villa Eugène

Our stay at La Villa Eugène started on a very positive note. The valet was welcoming and efficient, and Ayfer at the reception was particularly kind and professional, we truly appreciated their warm hospitality. Unfortunately, our overall experience was marred by a serious miscommunication at check-out. In the morning, we asked the lady at reception if we could return later in the day to enjoy some time by the swimming pool before our train. She confirmed with no hesitation that it was perfectly fine. However, when we came back later that day, we were met by two young women at the front desk, Ayfer and one of them a brunette, and the brunette girl (Not Ayfer) informed us, somewhat dismissively, that the pool was only for current guests, despite the fact that we had just checked out and had received explicit approval earlier. It happened on Monday, July 14 around 5:20pm. This inconsistency completely disrupted our plans. We had organized our afternoon based on the initial confirmation, and now found ourselves stranded for over two hours waiting at the train station. It left us with a bitter impression and sadly overshadowed the rest of our stay. Having worked for Atout France for several years, I know the standards of service expected in the French hospitality industry, and this is not it. A luxury property should offer not only charm and comfort, but also clarity, consistency, and above all, respect for its guests’ time.

We had an incredible two-day stay at the Hotel La Villa Eugene! The staff was simply incredible from the moment we arrived until we departed! They were helpful, friendly, attentive, engaging and just awesome! The hotel has history, is updated, and well appointed. Great bar area and the location if perfect for a Champagne vacation. We had 7 adults and 1 infant. Just perfect!

Sadly, our experience at Villa Eugène ended on such a sour note that it ruined what could have been a lovely stay. When we checked out, the receptionist told us we could return later to use the pool before our 7pm train. We planned our day around that. But when we came back at 5pm, a different receptionist abruptly told us the pool was only for current guests. We ended up waiting two hours at the station with our luggage instead of relaxing. For a hotel claiming 5 stars, that’s unacceptable. The hotel itself is authentic, in a nice location near Avenue de Champagne, and the building has character. Staff at breakfast and the pool were friendly. But service overall was inconsistent. Breakfast was basic (no eggs on demand, limited variety), there’s no restaurant, and a promised email with dining suggestions never arrived. The rooms also feel a bit tired, and the pillows were uncomfortably hard. We live just an hour away and I had actually thought we might come back, but after this experience, definitely not. At this level, service and comfort should be the priority, and Villa Eugène misses the mark.

Very friendly staff at the welcome and very cosy hotel. Great breakfast. 7 euros for crackers in the room might be at the expensive side, so stay away from them. All in all a very, very nice hotel, and will come back next time in Epernay.

This was an outstanding hotel experience. The bedrooms were beautifully clean and tastefully decorated, the breakfast room bright and spacious, and the overall ambience Old-World stylish and intriguing. Every one of the hotel staff was attentive, gracious and hospitable. Nothing was too much trouble, from a superb breakfast with all the choice one could want managed by the incredibly friendly Aline, to the equally friendly Reception staff and Barman. A short stroll down the world-renowned Avenue de Champagne into central Epernay made the town easily accessible. A taxi arranged at the drop of a hat, restaurant recommendations readily to hand, and always a warm welcome and smile to come back to. I look forward to having the chance to return. JK

Booked Villa Eugene as noticed it on previous trip to Epernay. Beautiful hotel with well appointed rooms, a gorgeous bar and the most amazing staff. It can feel like a long walk into town on a hot day, but what a walk! All along the avenue du Champagne!! Thoroughly recommend and we will return.

We had an amazing two day stay, incredible staff, beautiful room, fabulous bathroom, lovely pool, spotlessly clean, lovely breakfast. ||Our only comment is that the pillows need replacing, not comfortable at all.||We don't think charging for parking is fair but it is secure.||We highly recommend this hotel, however, it is not cheap!

I booked for a 'PRESTIGE' room category at EUR405 per night and received booking confirmation for the same. I then received an email from the hotel informing me that they no longer had any prestige rooms available and so i could choose 'BUSINESS' for EUR 290 per night, or 'DELUXE PRESTIGE' for EUR480 per night. I asked if they could put us in the 'DELUXE PRESTIGE' room for the same price i had booked and they refused. In the end we agreed to pay the higher rate of EUR 480 per night, and the hotel threw in breakfast to compensate us (EUR100 total for 4 meals). My debit card was charged at this time. When we arrived, we were asked to provide a card for the hotel to take a block for the reservation. I was informed that the original charge would be reversed and that a new block payment was needed to secure the stay, using the card machine. I only had an AMEX credit card (which they don't take) or my debit cards. I thought we had paid already because the money had been taken from my account at booking. In the end, my husband was able to provide a non-AMEX credit card and in the confusion, the receptionist mistakenly charged the full payment on his credit card, rather than just the temporary block. She immediatelty refunded this charge, however, because she charged the full amount to his credit card - we were charged over £35 in foreign transaction fees. After this, she then correctly took the payment for the block. At check out I was able to pay on the original debit card that i had booked with in the first place. On to the hotel itself - 1. Bedding - I had read online reviews that the pillows weren't good, so i brought my own pillow! I'm glad I did - as the pillows were very lumpy. The mattress also had lots of lumps and two dips on the left and right side from use. 2. Room - the room itself was very large and there wasn't any noise from the road which was great. However the decor is a bit cluttered/random. I appreciate this is a heritage building with a rich history and that some of the furniture is likely very expensive - however overall the decor is a bit confused/stuffy. 3. Receptiion - almost every time we came into the reception/front desk during the day - there were no staff members available. Guest luggage was left unattended in this area for long stretches of time. 4. Breakfast - if you are used to 5 star hotel breakfasts you will find this selection underwhelming. They had cold meats/cheeses/yoghurts and then for hot dishes scrambled eggs/mushrooms/beans. They then had fresh pastries and breads. 5. Bathroom - the toilet in our room wouldn't flush properly, in the sense that after the flush the water would run for hours afterwards. Water pressure was good, although difficult to get the right temperature. There was no conditioner provided - only shampoo. 6. Gift shop - one unsettling thing is that almost everything in the bathroom, or around the hotel had a little note on it suggesting guests could buy this from the hotel and the cost. This isn't something you see commonly in 5 star hotels ecept for robes and maybe an umbrella. This was on everything - the soaps, room spray, you name it - you can buy it! Overall - we were pretty disappointed with the standard of the hotel. I wouldn't say it's a 5 star hotel, probably more a 3.5 or 4 star. We did look up the star classification system in France and learned that there is a different system - and hotels are checked once every 5 years (and are also able to choose who is their assessor)! This is a helpful article: https://www.canaldumidi.bike/hotel-stars.html In hindsight we would have been more comfortable staying in town, in a 3 or 4 star modern hotel. I have provided my feedback to the hotel directly and their response was less than satisfactory. I explained that we were out of pocket due to the fx fees and the hotel replied - blaming us for providing the wrong types of cards to start with. It seems they are more interested in defending themselves/blaming us - than listening to their guests feedback.

Beautiful hotel with friendly staff and luxurious accommodations! We will be back .....

Wonderful midsize hotel on the Avenue de Champagne in Epernay. Great staff, wonderful swimming pool, very private grounds, large room with excellent amenities. Why not five stars? The WiFi never once worked in our room, and the staff kept making excuses, like they expected it would. But other guests had the same problem. We had to go outside or to the lobby to connect. There is no restaurant at the hotel, and it's a healthy walk to the downtown commercial area. Their bar/pub is nice and they will order food in for you, which we did one night. But it's not a real meal. Another night we did the 25 minute walk each way to a great restaurant, but had to be sure we got back before they locked the gate at 11pm. Hotel La Villa Eugene did have a few drawbacks we didn't expect.

Historic Villa with modern rooms! My husband and I stayed here for three nights. This hotel has all the modern amenities we wanted while away from home. The room was obviously recently renovated, which was great! The staff was really nice. Our room had small private balcony which we used daily! Unfortunately, I was not a fan of the garden in the back- it looked kinda sparse and sad. The pool looked nice but we didn't use it. I am glad this place had an elevator for our check in and check out with luggage. The hotel is right next door to Mercier Champagne, which is super cool! We are still telling stories about the Marcier Champagne place and everything we learned about Eugene Mercier. We walked down Avenue de Champagne daily and enjoyed walking to all the Champagne houses including Moet and Chandon. It's not that big of a deal, but they don't have a safe in the room. Also, they do not have 'do not disturb' signs which makes it hard if you don't want any maids coming in your room. Last thing, although minor- the key to the room is on a large heavy keychain and they recommend you leave it with the front desk when you head out for the day. First time I have seen a hotel do this- but its such a small and historic place, maybe it's normal for these kinds of hotels. Overall, I would totally recommend this place to friends.

We are here for 3 nights and it's already starting off perfect. The staff are amazing and the accommodations are sublime. Just lovely.

I have been a frequent visitor in Villa Eugène since it first opened in 2005. I have stayed in several different rooms through out the years and I can say that in general that the staff is nice, welcoming and attentive. When we checked in, we were asked if we had dinner plans and if there were anything that they could help us with. There is a one but thought and that is the breakfast. If you are looking forward to tucking into some fresh vegetables and fresh ingredients and larger choice of breakfast ingredients, it won't happen. The breakfast was very much focused on a selection of cold meats, couple of cheeses, some hard boiled eggs (cold by the time I had them), typical French pastries and selection of jams. They also have a small home made ready made fruit salads and juices ready for crabs in the small fridges. The breakfast: it is not bad by no means but it does leave you for wanting something more, a bit more " va va voom" for a five star hotel. The breakfast is the main reason for the evaluation of four stars.

Great location on the Avenue de Champagne, and a stone's throw from Mercier. It is a classic villa, small and personal, with excellent staff. The included morning breakfast is ample to hold your appetite through a morning of champagne tasting. The rooms are quiet, high ceilinged, nice showers, and AC!!! I cannot say enough for this fine place.

There a few things in a hotel that I believe really make a difference to stay and those are Locations, Rooms, and Staff. Location - For this hotel it would be a 5 star. It is right on the Avenue De Champagne and easily in walking distance to a vast amount of cellars and tasting rooms - as well as downtown area with a few cute restaurants and shops. It is also close to the scenic drives in the country side if you have a car and want to go. Room - The room was nice. I would give it a 4. It was a fine size, and the bathroom was very well done - big shower, lots of room, and nicely decorated. The room also had two big windows which was nice considering that even though we turned the temperature down in our room the heat was still on. We had to turn the whole system off and open the windows so it wasn't super hot. Wifi on the other hand NEVER worked for us. Quite annoying. Staff - This is where unfortunately my review goes sour and why I rated the hotel 3 stars. I wouldn't give the staff on this trip above 2 stars. Initially when we got to the hotel to check-in the lady behind the desk wasn't overly nice and really looked like she would rather be doing a ton of other things then talking to us and checking us in. We never received any information about the grounds, breakfast, or the hotel. In addition to this later that night we decided that we would go to the hotel bar for a pre-dinner drink - as it looks cute and the website advertises to use it pre and post dinner. Unfortunately this never happened since we sat in the bar room for 15 minutes - never seeing one employee - and never getting waited on. Needless to say - we left and went somewhere else. Finally - on the morning of checkout we went down to the front desk around 7am to check out as we had an early flight. We waited at the desk for 15 minutes with out ever seeing anyone. (We rang the bell, there was an Ipod there with headphones and the computer was on, so someone was supposed to be there). We had no choice but to leave a note, the key, and go as we were on a timetable and had already been sitting there for 15 minutes. It has now been 24 hours and I haven't even received an email saying something to the sorts of "sorry we missed you thanks for checking out". Sadly the service on our trip just did not meet the rest of the standards of the stay. If we go back to Champagne I may try the bed and breakfast at A. Bergere given how much I loved visiting there!