La Villa Eugène

Sadly, we did not stay at this hotel. We travel frequently and are not demanding or unreasonable. We understand wear and tear in older properties. The issue here was the booking process. We attempted to book three nights through the hotel’s website. Each time, after entering correct dates and credit card details, the confirmation email generated by the ReservIT system showed dates shifted one day earlier. This happened repeatedly. We cancelled and retried several times. The same issue occurred. This is a known problem with some older booking systems, especially when booking from a different time zone. We have experienced this elsewhere in the past. We contacted the hotel directly by email to clarify and received no response. After reading consistent Google reviews mentioning similar communication and booking issues, we decided to cancel and stay elsewhere. The hotel appears charming and well located. With a more reliable booking system and clearer communication, it would likely be a much stronger offering. This review is based solely on the booking experience, not a stay. To be fair I have rated the rooms and the location as 3, even though I have not stayed here, but the service for not responding to my reservation I made with them, is 1/5 and that is generous Cheers

A lovely hotel with beautiful decor and amazing furniture filled with history. The staff were helpful and kind. The room cleaning was the best I’ve ever seen in a Hotel and with every toiletry item needed - and replaced if used. The luxurious bath was wonderful. Breakfast was good and located in a lovely part of the Hotel with an attentive waitress who made the perfect coffee for us. We ate in the bar one evening and the lovely Ayfor looked after us. I booked this Hotel for its beauty the location as it was perfect to visit the champagne houses. It was perfect. FYI Due to the age of the Hotel, the AC is controlled from the front office, if you are overheated at night and on the roadside.

Recently stayed for 3 nights in the lovely Villa Eugene. The team were very friendly and welcoming and could not have helped more. The room (prestige) was spacious and very well decorated. The bathroom in particular was excellent. We enjoyed the pool area a lot, and my family enjoyed the breakfast every morning. The room is lovely and it is a shame in some ways that an evening restaurant is not there as it would be a lovely setting. The location is excellent. A short 5 minute walk to the main champagne houses and about 15 minutes to the centre of Epernay. One area of improvement, would be to remove the charge for parking given that travel by car is one of the only means to arrive at the hotel. €15 a night is not a lot necessarily, but it felt that it should have been included given the room price.

Beautiful property and excellent staff — genuinely a very good hotel. That said, charging guests four times the cost of a Tesla Supercharger to top up an EV is hard to justify. The issue isn’t the hotel, it’s a poor and frankly incompetent choice of charging partner that risks leaving a bad taste in an otherwise excellent stay.

This really is a nice place to stay. Location close to Epernay is very good and there is private on site parking for a small additional cost. The staff are pleasant and professional and go out of their way to make your stay as comfortable as possible. The room was nicely furnished and very quiet at night. Breakfast was superb with an amazing choice.

The hotel was beautiful, the staff at the hotel are very friendly and professional. The rooms are stunning especially the bathroom. It is very clean! The breakfast was delicious but I would have liked more options. The bed wasn’t very comfortable but the bedding was very nice. Overall we had a enjoyable stay.

Surprise weekend away for my partners birthday . Expensive but I wanted to treat him. Beautiful hotel but we were given a room on the ground floor outside which altho a lovely room was a shame as it felt more like a garden room . Thankfully double glazed as you are right on the main road , however quite a lot of noise above presumably from the main hotel which was frustrating as I booked somewhere that I thought would be quite quiet. |Service was excellent , breakfast delicious although not included . Convenient and secure parking but charged for this in addition per day. Lovely to have use of the pool and hot tub /sauna which was a bonus. Breakfast was delicious and we were so well looked after. Would definitely return but only if in the main building which was so stunning we could then have the whole experience of this lovely hotel.

We had a great stay at La Villa Eugéne on our honeymoon! Our room was beautiful and quiet, the staff were all lovely, and the breakfast was delicious. The location is great, we could easily walk into town to visit the champagne houses and get dinner!

Beautiful hotel with friendly staff and luxurious accommodations! We will be back .....

Wonderful midsize hotel on the Avenue de Champagne in Epernay. Great staff, wonderful swimming pool, very private grounds, large room with excellent amenities. Why not five stars? The WiFi never once worked in our room, and the staff kept making excuses, like they expected it would. But other guests had the same problem. We had to go outside or to the lobby to connect. There is no restaurant at the hotel, and it's a healthy walk to the downtown commercial area. Their bar/pub is nice and they will order food in for you, which we did one night. But it's not a real meal. Another night we did the 25 minute walk each way to a great restaurant, but had to be sure we got back before they locked the gate at 11pm. Hotel La Villa Eugene did have a few drawbacks we didn't expect.

Historic Villa with modern rooms! My husband and I stayed here for three nights. This hotel has all the modern amenities we wanted while away from home. The room was obviously recently renovated, which was great! The staff was really nice. Our room had small private balcony which we used daily! Unfortunately, I was not a fan of the garden in the back- it looked kinda sparse and sad. The pool looked nice but we didn't use it. I am glad this place had an elevator for our check in and check out with luggage. The hotel is right next door to Mercier Champagne, which is super cool! We are still telling stories about the Marcier Champagne place and everything we learned about Eugene Mercier. We walked down Avenue de Champagne daily and enjoyed walking to all the Champagne houses including Moet and Chandon. It's not that big of a deal, but they don't have a safe in the room. Also, they do not have 'do not disturb' signs which makes it hard if you don't want any maids coming in your room. Last thing, although minor- the key to the room is on a large heavy keychain and they recommend you leave it with the front desk when you head out for the day. First time I have seen a hotel do this- but its such a small and historic place, maybe it's normal for these kinds of hotels. Overall, I would totally recommend this place to friends.

We are here for 3 nights and it's already starting off perfect. The staff are amazing and the accommodations are sublime. Just lovely.

I have been a frequent visitor in Villa Eugène since it first opened in 2005. I have stayed in several different rooms through out the years and I can say that in general that the staff is nice, welcoming and attentive. When we checked in, we were asked if we had dinner plans and if there were anything that they could help us with. There is a one but thought and that is the breakfast. If you are looking forward to tucking into some fresh vegetables and fresh ingredients and larger choice of breakfast ingredients, it won't happen. The breakfast was very much focused on a selection of cold meats, couple of cheeses, some hard boiled eggs (cold by the time I had them), typical French pastries and selection of jams. They also have a small home made ready made fruit salads and juices ready for crabs in the small fridges. The breakfast: it is not bad by no means but it does leave you for wanting something more, a bit more " va va voom" for a five star hotel. The breakfast is the main reason for the evaluation of four stars.

Great location on the Avenue de Champagne, and a stone's throw from Mercier. It is a classic villa, small and personal, with excellent staff. The included morning breakfast is ample to hold your appetite through a morning of champagne tasting. The rooms are quiet, high ceilinged, nice showers, and AC!!! I cannot say enough for this fine place.

There a few things in a hotel that I believe really make a difference to stay and those are Locations, Rooms, and Staff. Location - For this hotel it would be a 5 star. It is right on the Avenue De Champagne and easily in walking distance to a vast amount of cellars and tasting rooms - as well as downtown area with a few cute restaurants and shops. It is also close to the scenic drives in the country side if you have a car and want to go. Room - The room was nice. I would give it a 4. It was a fine size, and the bathroom was very well done - big shower, lots of room, and nicely decorated. The room also had two big windows which was nice considering that even though we turned the temperature down in our room the heat was still on. We had to turn the whole system off and open the windows so it wasn't super hot. Wifi on the other hand NEVER worked for us. Quite annoying. Staff - This is where unfortunately my review goes sour and why I rated the hotel 3 stars. I wouldn't give the staff on this trip above 2 stars. Initially when we got to the hotel to check-in the lady behind the desk wasn't overly nice and really looked like she would rather be doing a ton of other things then talking to us and checking us in. We never received any information about the grounds, breakfast, or the hotel. In addition to this later that night we decided that we would go to the hotel bar for a pre-dinner drink - as it looks cute and the website advertises to use it pre and post dinner. Unfortunately this never happened since we sat in the bar room for 15 minutes - never seeing one employee - and never getting waited on. Needless to say - we left and went somewhere else. Finally - on the morning of checkout we went down to the front desk around 7am to check out as we had an early flight. We waited at the desk for 15 minutes with out ever seeing anyone. (We rang the bell, there was an Ipod there with headphones and the computer was on, so someone was supposed to be there). We had no choice but to leave a note, the key, and go as we were on a timetable and had already been sitting there for 15 minutes. It has now been 24 hours and I haven't even received an email saying something to the sorts of "sorry we missed you thanks for checking out". Sadly the service on our trip just did not meet the rest of the standards of the stay. If we go back to Champagne I may try the bed and breakfast at A. Bergere given how much I loved visiting there!