274marliesd
Google
We just returned from the most amazing birthday celebration at La Zebra Hotel in Tulum, and I can’t say enough wonderful things about this place. From the moment we booked, the hospitality was already above and beyond. I was in contact with Lucy from the concierge team for weeks, even months, leading up to the trip — planning transportation, excursions, and more. Her patience, attention to detail, and warmth set the tone for everything that followed. The rooms were beautiful and clean. But what really stood out was the exceptional service. One morning, we had an early tour before the restaurant opened, and the staff packed lunches for us last minute. I had a last minute change in transportation to the airport and Esteban and I spoke about this extremely late at night on WhatsApp, and he handled everything smoothly, with no stress. He was kind, responsive, and incredibly helpful. Throughout our stay, David, Esteban, Lucy, and Ricardo, were amazing. Rosa was wonderful as well! Every server, bartender, and staff member we encountered at the restaurant was so kind, attentive, and genuinely happy to be there. The whole team made this trip incredibly special. We're deeply grateful for everything and can’t wait to return. We’ll be recommending La Zebra to all our friends and family — this place is a true gem. Kudos to the entire staff and management for creating such a welcoming, warm, and memorable experience!||— Marlies (Room 1 and 3)