Ladera Boutique Hotel

Great little hotel within walking distance to both the cable car and the town. The rooms were a good size with clean, tidy bathrooms. Staff were friendly and helpful throughout our stay. The food was a bit hit and miss, so we’d suggest eating out for more consistent options. There’s also a cute little bar and a lovely outdoor seating area separate from the restaurant, which made for a nice spot to relax.

A well designed hotel with atrium and bar area. Comfortable room with all the regular features. Sure - there were some issues with heating and electrics. They are working through that. Staff were excellent. Nice rooftop.Great place for walking to the cable car.

We are senior travellers who arrived in Santiago after a long 32-hour journey from India, only to face one of the most frustrating hotel experiences we’ve had in over 40 years of travelling.||1. Freezing Rooms with No Heating: Our first room (202) had no heating despite outside temperatures being 6°C. After complaining, we were shifted to room 408. Shockingly, that room’s heating didn’t work either. At 7 PM, with the temperature down to 3°C, the hotel gave us a small room heater that was completely ineffective. We had no choice but to endure the cold.||2. Electrical Issues: The power kept tripping in the room. The staff's solution? We were told to go to the room’s power panel and flip the switch ourselves. Highly unprofessional and unsafe, especially for older guests.||3. Terrible Wi-Fi: The so-called "high-speed internet" barely worked. Even loading a simple page was a struggle.||4. Payment Confusion: Despite having fully prepaid through our travel agent, we were told at checkout that the payment hadn’t gone through and were made to pay again. Why was this not brought to our attention at check-in?||5. Lack of Accountability: Our complaints were brushed aside with vague promises to "escalate the matter to management." No resolution, no apology.||This was a terrible start to our first-ever trip to Chile. Ladera Boutique Hotel is not a true boutique experience—just cold rooms, poor service, and zero accountability.||Avoid if you value your comfort, clarity, and peace of mind.

The air conditioning did not work properly. I had it set to 23 Celsius with it set to Cool and the temp would not drop to under 25 during the day. It would only come down to 24 during the night time when the sun set.I asked them to look into it and when I checked back later the response I got from the front desk was the maintenance said it was fine and they would check again tomorrow. I came back from a tour the next day and same issue. They didn't even care enough to follow up. I gave up and just kept the curtains closed to keep out the sun. It wasn't even terribly hot outside. Maybe 80s at the highest. The fan would run non stop during my stay since it could never reach the set temperature . The appearance is high class here but they miss out on basic details. There are better options in the Providecia area. There were other minor annoyances below but this was enough to scratch it off my list for future visits. Pros: nice design and ambiance, great location, ladies in the breakfast area were very pleasant. Mini snack bar in the room was nice also. Other Cons: -Bed squeaks on any little movement. -Room service menu was not available in the room. Had to ask them to bring the menu to the room to look at at then give it back. Other hotels either have a menu in the room or a qr code link to a website with an updated menu. Jorge was very helpful though. Wi-Fi connection kept requring me to sign back in while still in the room. -No iron and ironing board in the room. I wouldnt think you would have to ask for this. I had none of these issues at another hotel the previous week.

Everything about this hotel is perfect. Located in a quiet residential area a few mins walk over the river to the busier part of Provincia, also a few minutes walk from the cable car station. Room was spacious, comfortable and well equipped. Breakfast was good with a decent choice, on two occasions we had a breakfast box as had early starts, they will provide your choice. We used the spa area which you have to book, a relaxing way to spend an hour at the end of the day in a jacuzzi and steam room. Lovely rooftop area with a shallow pool but we didn’t use it to swim. We also used the free cycles to get us over to a nearby park, all on cycle lanes. Over and above all this and what really impressed us was the service. Nothing was too much, a HUGE thank you to Sarahy and Thomas, not to mention all the rest whose names I can’t recall. They helped us with just about everything, restaurant recommendations, trip bookings, taxi’s and much more. I honestly can’t recommend this any more highly. We’re back for another night during our trip and look forward to another stay.

Great location and tasteful modern decor with a fabulous rooftop pool but…a bit soulless for a ‘boutique hotel’ with very unreliable wifi and air conditioning. There were detailed explanations of the extras that would be charged on arrival and signage!

Great location and most accomodating people. Access everywhere in Santiago and good walking to parks and shopping and neighborhoods. Food is not that good so eat out.

They kept sending me messages that my credit card was invalid and they ended up canceling my reservation, when in fact I’ve used this credit card continuously without a single problem for 8 weeks of travel in South America. So the card is valid at every other hotel, restaurant, store, tour and excursion but somehow it’s invalid only for this one business?? I call bulls**t. Stayed somewhere else in Santiago on the same dates with the same credit card! Very bad customer service and experience.