Ladera Boutique Hotel

I don't usually write hotel reviews at all even when things don't go as planned because most times issues are minor or clearly temporarily due to a bad day or unforeseen circumstances. This hotel review however, wrote itself in my mind from the moment I got in - please check the pictures I posted for proof. For a hotel that paints itself as a fancy boutique hotel, it is anything but. The hotel honestly feels like it's about to go bankrupt and they barely have enough money to keep the lights on - that was the vibe the entire time I was here (2 nights). For starters, usually when you get to a nice hotel there is either security or a door person to at least greet you, maybe help unloading the luggage or at least keep security - not so here, you arrive and go in by yourself looking for the reception desk. The guy working at the reception was cold and did not have an ounce of sympathy in his demeanor - he asked for our documents like an immigration officer would at the airport. We arrived at the hotel at about 2:35pm when check in was officially at 3pm - usually arriving this close to check-in time at a nice hotel, its mostly expected the room will be ready but thats ok, we could wait another 20 minutes. At that time one would expect reception to mention we could wait by the pool, get a drink or a coffe by the bar - none of that was mentioned at the time. We waited at the lobby with all our luggage and to my surprise when tried to get a coffe at the bar while waiting, there was no one working there. I checked with reception and they instructed me to go to the restaurant to find the only person working there and order the coffe from there instead. It was a process. The lobby bar was never staffed for a second during my stay. I then wondered if I should get a drink by the rooftop pool while waiting. To my surprise, I was informed that there was no functioning bar upstairs by the pool and every time anything was order by the pool you had to take the elevator to ground floor, find the only staff member working at the restaurant, order your drink and then return to the pool. You can't even call reception from the pool as there was no functioning telephone or staff up there. Once up on the roof, it honestly looked abandoned. Everything has a thick layer of sand and dust like it hasn't been cleaned in months. The bar is abandoned, deactivated and not staffed. The chairs are mismatched cheap plastic, some with dirty yellow cushions on them. The pool itself is hazardous and falling apart. The flooring is completely peeling and disintegrating, I almost cut my foot on pieces of concrete just settled at the bottom in various corners. I've never seen anything like that at any hotel pool before. The glass windows and doors all over the hotel common areas as well as the rooms were very dirty and had a thick layer of grime like they haven't been cleaned in years. The glass door the leads to the balcony in my room was cracked. In most developed countries you could literally call the authorities to report these kinds of issues at a public use establishment. I honestly don't know how this hotel has the audacity to sell itself as some sort of Boutique spa experience. The WIFI was completely useless in my room on the third floor right in the middle of the hotel. Apart from that, the rooms are nice / clean at least and the cleaning staff seems decent / nice. The beds are also quite comfortable.

The air conditioning in the room didn’t work so we struggled to sleep with the room being over 25C. When we asked the reception to help they didn’t take any action.||Breakfast was disappointing, there were limited options in general and for the celiac in our group there was only gluten free bread and butter. All other toppings for bread were in containers underneath the glutinous bread, so too heavily contaminated to be safe.||We asked for extra coffee pods for the machine in our room and we were told that only the first 2 on the first day were complimentary… for the price of this property this seems petty.

Great little hotel within walking distance to both the cable car and the town. The rooms were a good size with clean, tidy bathrooms. Staff were friendly and helpful throughout our stay. The food was a bit hit and miss, so we’d suggest eating out for more consistent options. There’s also a cute little bar and a lovely outdoor seating area separate from the restaurant, which made for a nice spot to relax.

Lovely helpful welcome from reception. , all we dealt with super helpful. ||Good location for cable car and rooftop pool is eye catching ||Room , air con and WiFi all worked well ||Breakfast good enough , plenty of coffee ☕️ a tasty juice plus a freshly made omelette. Even our early airport start was met with a very good packed takeaway ||The BIG issue is road noise , first night was an awful nights sleep, we moved for our second night and it was so much better||What disappoints is I emailed hotel from uk requesting a quiet room ( that did us no good ) I know it’s what’s available, but why not take notice of a request? ||Once again thanks to member of staff who switched room for us

Our first impression upon arriving at the hotel was great, we were greeted by a very helpful and pleasant lady on the desk who checked us in and offered advice on local laundry. Unfortunately this was the last pleasant experience we had at the hotel…..||We got into our room at 6:30PM and were greeted with a 30 degree sauna like heat. We put on the air on which blew out a feeble Luke warm temperature. The following day upon returning from a day trip the room reached 32 degrees- this was with the air conditioning on all day and set to 16 degrees!||We decided to go and cool off at the rooftop pool and ‘bar’ to find the pool was completely empty and out of service, The ‘bar’ was nowhere to be seen.||The spa facility in the basement is only available if you book and pay extra to use it. ||The water and coffee supplied initially in the rooms are the only complimentary ones, if you want anymore water for the room you have to visited the bar at reception and pay for it.||Considering how the hotel is listed and advertised as ‘boutique’ it was a really disappointing stay. That being said, if they could fix the issues with the air conditioning & supply complimentary water daily. Also, be more transparent with the spa facility not being ‘open’ to hotel guests without fees and let customers know if the pool is going to be out of service it has the potential to be a great stay.

A well designed hotel with atrium and bar area. Comfortable room with all the regular features. Sure - there were some issues with heating and electrics. They are working through that. Staff were excellent. Nice rooftop.Great place for walking to the cable car.

We are senior travellers who arrived in Santiago after a long 32-hour journey from India, only to face one of the most frustrating hotel experiences we’ve had in over 40 years of travelling.||1. Freezing Rooms with No Heating: Our first room (202) had no heating despite outside temperatures being 6°C. After complaining, we were shifted to room 408. Shockingly, that room’s heating didn’t work either. At 7 PM, with the temperature down to 3°C, the hotel gave us a small room heater that was completely ineffective. We had no choice but to endure the cold.||2. Electrical Issues: The power kept tripping in the room. The staff's solution? We were told to go to the room’s power panel and flip the switch ourselves. Highly unprofessional and unsafe, especially for older guests.||3. Terrible Wi-Fi: The so-called "high-speed internet" barely worked. Even loading a simple page was a struggle.||4. Payment Confusion: Despite having fully prepaid through our travel agent, we were told at checkout that the payment hadn’t gone through and were made to pay again. Why was this not brought to our attention at check-in?||5. Lack of Accountability: Our complaints were brushed aside with vague promises to "escalate the matter to management." No resolution, no apology.||This was a terrible start to our first-ever trip to Chile. Ladera Boutique Hotel is not a true boutique experience—just cold rooms, poor service, and zero accountability.||Avoid if you value your comfort, clarity, and peace of mind.

The air conditioning did not work properly. I had it set to 23 Celsius with it set to Cool and the temp would not drop to under 25 during the day. It would only come down to 24 during the night time when the sun set.I asked them to look into it and when I checked back later the response I got from the front desk was the maintenance said it was fine and they would check again tomorrow. I came back from a tour the next day and same issue. They didn't even care enough to follow up. I gave up and just kept the curtains closed to keep out the sun. It wasn't even terribly hot outside. Maybe 80s at the highest. The fan would run non stop during my stay since it could never reach the set temperature . The appearance is high class here but they miss out on basic details. There are better options in the Providecia area. There were other minor annoyances below but this was enough to scratch it off my list for future visits. Pros: nice design and ambiance, great location, ladies in the breakfast area were very pleasant. Mini snack bar in the room was nice also. Other Cons: -Bed squeaks on any little movement. -Room service menu was not available in the room. Had to ask them to bring the menu to the room to look at at then give it back. Other hotels either have a menu in the room or a qr code link to a website with an updated menu. Jorge was very helpful though. Wi-Fi connection kept requring me to sign back in while still in the room. -No iron and ironing board in the room. I wouldnt think you would have to ask for this. I had none of these issues at another hotel the previous week.