Temi O.
Google
I stayed at the Marriott at the end of 2025 for about five nights, using a combination of points and cash (cash for 3 nights) at a rate exceeding $300 per night. The hotel was clean, well-maintained, and the amenities were good overall.
However, the breakfast experience was deeply concerning. Due to a demanding schedule, I did not have the opportunity to eat breakfast during the first three days of my stay. On the fourth morning—my very first attempt to have breakfast—I was turned away and informed that I was not eligible because part of my stay was paid with points.
At this price point, being denied a basic amenity felt unacceptable, regardless of policy. Around the world, loyalty programs are designed to reward guests for redeeming points—not to diminish their experience. While a manager later invited me to return for breakfast, the damage had already been done. It did not feel welcoming, and it did not reflect the standard of hospitality one expects from a global brand.
Breakfast is a fundamental part of the guest experience. Loyalty should be valued, not treated as a limitation. I share this as firm but constructive feedback—Marriott can and should do better