446val
Google
I typically do not take the time to write reviews about hotels, as I’ve come to believe most offer similar experiences — with staff doing just enough to keep guests moderately satisfied and hopefully returning. However, my recent stay at the Marriott Hotel near the airport in Ikeja, Lagos, Nigeria, completely challenged that belief.||I first stayed at this Marriott in February 2022 and was impressed by the hotel’s ambience and service. At the time, I assumed it was just a strong initial impression — a display of customer focus that would fade over time. But I was wrong.||I returned for another stay from May 20 to May 30, 2025, and I’m pleased to say the hotel has not only maintained its standard but has elevated it.||The property remains beautifully designed, with a secure, well-managed entrance manned by professional security personnel. The warm, welcoming atmosphere begins the moment you arrive.||Upon arrival, I was greeted by Mathew, a tall, sharply dressed gentleman in traditional attire, whose sole task seemed to be welcoming guests — and he did it exceptionally well. The front desk staff were courteous and efficient, resolving my reservation quickly and professionally.||Dining at Koriko Lounge — A Highlight||My mornings began with breakfast at the Koriko Lounge, and it became a highlight of my stay. Every day, I encountered friendly, professional staff who clearly take pride in what they do.||Tina, always cheerful behind the drink counter, greeted guests warmly. Shade, stationed at the podium, welcomed me with a smile and enthusiasm. Helen, who guided me to my seat, explained the breakfast options and made me feel at home. The dining area was spotless, with one staff member always on standby to assist and another ensuring cleanliness throughout.||The food, particularly the Nigerian cuisine, was excellent and a nostalgic treat I thoroughly enjoyed.||During my nine-day stay, I consistently experienced outstanding service from the following Koriko Lounge staff:||Tina, Helen, Fidelia, Shade, Seyi, Faith, Ifeoluwa, Ebiere, and Oluchi — your professionalism, warmth, and attention to detail truly elevated my experience.||On two occasions, I had specific concerns. One was resolved promptly by Seyi, whose calm, courteous, and professional demeanor was admirable. On another, Tina and Helen handled the matter fantastically, showing dedication and genuine care for guest satisfaction. Their exceptional service left a lasting impression.||Shout-Out to the Kitchen Staff. |One particularly memorable experience deserves special recognition. I ordered an offal meat dish, not realizing it consisted of various internal parts, which I couldn’t eat. When I informed the kitchen staff, they graciously offered a replacement meal — no hesitation, no fuss. What truly stood out was what happened next: someone from the kitchen team actually called to check in on me, making sure I was content with the replacement and my overall dining experience.||I believe the server who picked up the dish to be reheated may have mentioned that I looked a bit disappointed, and that simple act of empathy made all the difference. I’m sorry I can’t remember his name, but he was kind, attentive, and genuinely caring. That thoughtful call from the kitchen made my night — a perfect example of Marriott’s customer-first culture in action.||Room Service and Housekeeping|Special thanks to Moses and Kingsley from the housekeeping team, who ensured my room was consistently clean and well-kept throughout my stay. Their professionalism and attention to detail were greatly appreciated.||The staff near the elevators were also always pleasant and smiling, contributing to the overall welcoming environment.||A Minor Suggestion|If I could offer one suggestion, it would be to consider making the lobby area a little less “busy”. A more relaxed and calm aesthetic could enhance the first impression even further.|| Final Thoughts|Though I didn’t get a chance to try the other restaurants within the hotel, my brother and his son — who were also staying there — had great things to say about the food and service in other dining areas.|| In summary, Marriott Hotel Ikeja has exceeded my expectations once again. The service, staff, food, and atmosphere were all exceptional. I left completely satisfied and will absolutely be returning.|| Well done, Marriott Lagos. You've set — and maintained — a truly high standard.||Thank you,|Val