Margarita Roman
Google
I’ve traveled all over the world, and I can honestly say Laguna de Kaan Luum has the strangest and most unfriendly rules I’ve ever experienced. They literally check your bag and force you to leave your sunscreen in the car, then make you take a shower even if you already arrived showered and with no sunscreen applied. This makes absolutely no sense — especially in August in Tulum, when the sun is at its harshest and protecting your skin is essential.
As a travel content creator, I explained that I wasn’t even planning to swim. I only wanted to take some photos and videos to promote their place, but I was still not allowed to bring sunscreen with me. Their justification was “to protect the water,” yet I made it clear I wasn’t going to use it at that time. Meanwhile, they have no concern whatsoever about the health and safety of visitors who are left exposed to the aggressive sun. My sensitive Slavic skin ended up burning badly in just a few minutes while filming, and I had to spend money on medication afterwards.
The entrance fee is 300 pesos per person which included parking. On top of that, they charge content creators an additional 250 pesos just to use a drone, which is absurd. Places should be grateful for professionals like me who create high-quality content and share it with the world, essentially giving them free promotion.
Their priorities are completely backwards: they obsess over hypothetical sunscreen contamination, yet disregard the real well-being of people visiting. Truly disappointing with the rules even though the lagoon itself was beautiful.