Lai Acupuncture LLc

My 89 year old mother in law has been coming to Lai acupuncture for treatment of arthritis in her hips and knees for several years. Jasmine Lai is a warm, caring and knowledgeable professional whose expertise in pain mitigation is second to none. My mother in law is able to walk better after treatments. Dr. Lai also treats depression, intestinal issues and anxiety with noticeable improvement. The office and treatment rooms are very clean and the office staff are very professional. Jasmine Lai has given my mother in law her independence and dignity. I highly recommend Lai acupuncture for treatment of any physical or mental ailments.

I have been a patient of Jasmine’s for over twenty years. Jasmine is a very caring, knowledgeable, great acupuncturist. She knows her stuff and does it well. If you are in pain, you should definitely book an appointment to get relief.

I called in advance to learn about insurance offerings for WCB as I am switching providers. I mentioned my history and asked if authorization is needed before a visit. I was told to hold on, for them to check and get back to me. The representative stated it is not needed as I have it from the other clinic I can just come in and provide the information. I arrived as scheduled and was told to fill out paperwork and then notified that an authorization is needed prior to visit. When I questioned why I was told to come in, the representative admitted he made a mistake. This is NOT why I am giving a one star. I was told since I am here I can have a consultation. Mistakes are human, this part can be miscommunication. So I met the acupuncturist and she repeated an authorization is needed and I said I am aware, should I leave and come back after we sort this out? She said lets have a consultation for free and proceeded to the consultation room where the Acupuncturist told me about 15 times that an authorization is needed for the visit. She read my papers asked me where the site of injury is, if acupuncture helped me in the past. Then told me another 5-8 times an authorization is needed. No discussion of plan, no assessment of injurious areas, no discussion of pain. To get her to stop repeating that I need an authorization, I had to remind her that I came in at behest of her staff, I am quite a busy woman and I would not have come to waste my time. This is why I give it one star! No actual consultation, whole experience was a waste. They lost me as a potential customer who works in healthcare and could have given many referrals.

"After two months of debilitating shoulder, neck, and arm pain (including a painful click when lifting my arm), I was fortunate to find Dr. Jasmine Hong Lai at Lai Acupuncture. They were able to get me in quickly, which I gratefully appreciated . Dr. Lai gentle technique made the needle placement completely painless. The addition of the tens machine and heat lamp really targeted my pain points and provided significant relief. For the first time in two months, I slept through the night without needing pain medication! The office environment is also very clean, comfortable, and calming. I'm already looking forward to my next appointment and highly recommend acupuncture for pain management and other issues.

I am a patient that suffers from Patellofemoral arthritis since September 2023 which is a type of knee arthritis that specifically affects the joint between the kneecap (patella) and the thighbone (femur). It occurs when the articular cartilage on the underside of the kneecap and/or the trochlear groove (the groove in the femur that the kneecap slides in) wears down and becomes inflamed. This can lead to pain, stiffness, and other symptoms that affect knee function. Several times a year I go to my orthopedist for a Gel Injection shot in the left knee. Helps me but it is a lot of red tape getting the injection approved from the insurance company because they do not believe it is not medically necessary As an alternative. I am trying acupuncture I had my appointment today with Ms. Lai. Explained the above situation with her. Although it will take several treatments After the first treatment I felt relief from the pain in the left knee. If you need an acupuncturist that cares for her patients. Warm friendly environment. Great location. I highly recommend Ms Lai

Dr. Lai and Cici are absolutely wonderful - so kind and caring. I’ve been treated for IBS and lower back pain, and have continued to see huge improvements in both my physical and mental health. Dr. Lai is very knowledgeable and personable, and listens to my concerns, so I find it easy to trust her. The office is clean and sessions are relaxing. Look forward to my treatments every week!

Dr. Lai is very experienced & a pleasure to go to. She makes acupuncture the best experience ever!

I have been coming here for many years now. Dr. Jasmine, Dr. Leng and James are all wonderful. I have received treatment for a number of conditions ranging from musculoskeletal pain to chronic sinus congestion to anxiety and the treatments have always been helpful. Being an acupuncturist (veterinary) myself, I can say from a professional view that this practice is top notch. Dr. Jasmine has also helped me throughout the years using herbal medicine as well. I highly recommend Lai Acupuncture.