Lake Crescent Lodge

We booked a stay here for our anniversary and sadly left very disappointed. For $300 for a single night, we expected at least a comfortable experience, but that wasn’t the case. Pros: The location on Lake Crescent is absolutely stunning and the sun room was lovely. Cons: Parking was an absolute nightmare. It took us about 20 minutes to find a spot. There doesn’t seem to be any dedicated parking for hotel guests since there’s also public access during the day. While we understood from the description that this is an older building without modern amenities like a TV or phone, what we didn’t expect was to hear rodents scratching and moving in the walls all night. That, paired with the fact that there was no AC, or even a fan provided during a heat advisory and no airflow with the window open, it made sleeping nearly impossible. The carpet in the room also had the whole room smelling very musty. We went in knowing this wouldn’t be a modern luxury stay, but rodents in the walls and no way to cool the room felt unacceptable, especially for the steep price. This was supposed to be a special anniversary trip, but instead we left hot, tired, and frustrated. The lake itself is breathtaking, but unfortunately the actual lodging experience fell far short of what it should have been. Save your money and book elsewhere because this place is not it. I don’t understand how they have such high reviews.

We stayed in a Marymere room which was very nicely located close to the lakefront. The room was clean and very basic as it is described. Within a couple hours we had other guests tell us there room in Storm King area was "nowhere near clean" and there are a LOT of comments about that in the reviews. We were feeling lucky that our room was clean and we did see cleaning staff. Marymere across the property from the larger lodge building which houses the tavern and reception. Although cuter, the small cabins right next to the lodge face are right up front where all of the day use visitors hang out. You are in the mix if you like that? || The lodge building is old and lovely. Small gift shop. Nice porch to sit in both outside and sunroom style; however the food there is REALLY BAD. Operated by Aramark which is known for crappy food service. We had breakfast and chose to eat off property afterwards.|| The location is beautiful, easy hikes nearby, the lake (windy in the later pm) is definitely swimmable, BUT the room is way overpriced and during the day until 6:30pm you will be inundated with day use visitors. Then the serene lake experience disappears sadly. Also, it makes parking during those hours a challenge. Staff was friendly and helpful.

Beautiful setting, super convenient for hiking and kayaking, and better than expected food. Also, the employees were very nice. However, our room in the pyramid(?) building had mold in the bathroom tile grout, which was really hard to look at. The fixtures themselves were clean and given the dearth of places to stay combined with the setting, I still might stay there again. However, I think for the price they could’ve done a better job cleaning the bathroom. Also, of course there is no TV or mini fridge in the room. A mini fridge would be a nice addition. Another thing to know is that the beach and lodge are pretty crowded during the day because apparently there are many campers and day visitors who come to use them. Wasn’t a problem as we left the property for hikes and other parts of the park during the day, but be sure to make dinner reservations in advance if you want to eat at the hotel restaurant (however you can order dinner at the bar). A couple of affordable options for breakfast/lunch are Granny’s and Internet Cafe.

Had a nice 1-night stay in the main lodge. The building is old, but the rooms and shared bathroom were clean and well-maintained. Location right on the lake was idyllic. Restaurant was the best in the area - great food, nice service, and excellent view, well-managed sound level. You can eat both in the dining room (need reservation for dinner) or order at the bar eat-in or takeaway. We had a weird experience with the kayak rentals. There was small amount of wind that day, but otherwise forecast looked sunny, but the front desk told us that there would not be any rentals today because of weather, sorry, no chance of opening rentals in the afternoon either. We checked at the Log Cabin Resort who, on the other hand, would rent kayaks, but they didn't have the sit-inside sea kayaks we wanted. We returned two days later and were allowed to rent kayaks even though the conditions were very similar, so we don't understand the problem before. We had a great time and were glad we had time to come back. They have a good range of gear including paddle boards and sea kayaks. Life vests provided but no spray skirts.

Without the location and beautiful dining space this place would be bypassed. We stayed in the original cabins ($$$). They need some serious updating (like one or two more outets, remove the mold in the bathroom ceiling). The rooms were clean and the beds were comfortable. We brought food assuming there would be a min-fridge in the room (no such thing). And the bathroom electric wall heater is placed in such a way that it would be easy to catch a towel on fire.

The Lodge is a quintessential National Park experience and is full of history! This was a day trip for our family, so we just spent a few hours at the lodge and lake, enjoying the glorious scenery. We got drinks at the bar, and while service was good, it was evident that they were short-staffed (gee! I wonder why 🤔) Reserving accommodation should happen way in advance of the next Summer season. A few days here would be very relaxing.

Lake Crescent lodge is a destination spot. It allows you to lounge around in front of a beautiful lake. Thankful that they have not tore down the very old lodge to replace it with something that is more convenient. We love the a cynickness of it and the fact that they've got a waterfalls to walk to within short distance is even a plus Great drinks

Undoubtedly a nice place to stay. The kayak rentals are only available Saturday-Tuesday for some reason. It would be nice if they put this on their website so that you don't have to go there in person to find out they don't do kayak rentals that day.

Review for the Lodge only. I absolutely LOVED the Lake Crescent Lodge. Location is perfect, the views are amazing, and you are right inside the National Park. They lost a star because of cleanness. Even though they made it very clear that the main lodge and restaurant would be closed (we stayed in January) and we wouldn't have service during our stay, some of the towels had stains, there was hair in the shower before we showered and the microwave oven was super dirty. The views and location are absolutely worth it, though! We plan to come back and will definitely stay here again.

What is not to love about finding yourself in a quaint lodge inside a beautiful national park? While these accommodations have maybe less amenities or cleanliness feels of some high- volume national parks, it is truly hard to compete with these views. In addition to having the most amazing views right outside your door, we even had deer friends outside ours! The cottages look super cute and some even have fireplaces. The restaurant and food was pretty good for the NP standard and we'd definitely go back. Service is average, which is also expected in NP off-season (went in November). We are actually planning on returning here and would 100% stay here again.

** Review for dinner only ** It's a cozy cabin with attentive staff but the food needs some improvements. Went in there for Saturday dinner while we stay at the lodge. Had to reserve ahead for dinner ( no walk in). Dishes like cobbler, pasta, steak and veggie basket need major improvement for that price point. Veggies are smooshed with not major texture or flavor profile. And cobbler is just warm, extremely sweet jam. Pasta seems reheated pasta and not freshly cooked. But the Korean baked beans and the halibut were great. Fish was perfectly seasoned and cooked.

Lunch at Lake Crescent Lodge on New Years eve was a relaxing and pleasant experience. We enjoyed the salads with chicken. It included nice greens, berries. Was filling and tastier than I expected. Service was good too. And a view of the lake.

Restaurant Beautiful view and delicious food The staff at the restaurant was very attentive when dining. They explained the menu. After ordering they check on us and refilled our drinks. The food was delicious, especially the salad. It had lot of fresh fruit on top. Not much to eat in the area so this is a good choice. If you get there early enough you can sit by the window and enjoy the lake view.

Very few places on this earth are as beautiful as Lake Crescent and the charming woodland lodge on its banks. You can kayak on the lake's emerald/dark turquoise crystal clear waters, hike through a rainforest to a beautiful stream (where baby fish are protected) and waterfall, and get an absolutely delicious dinner in the lodge's dining room. We come every summer for all three of these activities. You can also enjoy some games and a cocktail by the wood fire in the lodge's main room or in their sunroom overlooking the lake. It's all a beautiful experience.

Rounding up from 3.5 So this review is about the restaurant itself The burger patty was a little on the dry side but the ingredients and quality over all was solid, the crispy wedges were a highlight prepared well and super crispy on the outside fluffy in the inside Chicken sandwich was well done, wasn't over cooked or dry and had lovely seasoning to it, was a little thin but over all enjoyable Service was great, very efficient and friendly Taylor was very welcoming to us and attentive I love how open the place is lots of windows overlooking the lake and beautiful wooden interior, cute little gift shop near the restrooms

If you're traveling to Lake Crescent, the lodge is a must see! Beautiful, old time lodge located on the west side of the lake. Ample parking, with dining options, a gift shop and bar area! The staff is friendly and the food is reasonably priced and quite tasty. Definitely check it out when you're in Port Angeles!

Why do you eat here? The view. The view out of the widow is breathtaking. The place is very old school, original may be? The servers were very nice and old school as well. I had the king salmon, kids had shrimp pasta. Everyone agreed the food is average, but for a national park is great.

I had an incredible experience at Lake Crescent Lodge! The food and service were absolutely amazing, and the stunning views made it even better. For an appetizer, we had the burrata, which was creamy and perfectly paired with fresh accompaniments. I tried the beef stew as my main dish--it was hearty and full of rich flavors. We also ordered the ribeye, which was cooked to perfection and absolutely delicious. Every bite was a treat! The staff were friendly, attentive, and made us feel welcome throughout our visit. Dining here is truly a memorable experience--I can't wait to return! Highly recommend!

A beautiful lodge next to the lake, nice view bar and souvenir shop. There are lodging options with patio facing the lake which's really nice.

I visited Lake Crescent Lodge earlier this month and had such a lovely time! We stayed for one night, and the room was spacious and clean. Washington November weather is always up in the air so it was cold and storming, but the lodge was very cozy and welcoming. We had drinks, dinner, and breakfast at the lodge - reservations were required for dinner but there was plenty of availability still when we checked in at 4pm. The food and service was also great, though I'm sure they get busy during the peak months. I am looking forward to visiting again!

Lunch here was fantastic! Second only to the views from the sun room. The chicken sandwich is as crispy on the outside but still juicy inside. The aioli was made in-house, and the slaw was fresh. Highly recommend this asian inspired sandwich. Served with thick french fries that were good, not great. We also shared the jalapeño popper dip. Great flavor, not too spicy and it's extra cheesy. A friend had the burger which he said was fairly average, but not bad. A few beers on tap and in the can or bottle. Definitely a good spot to grab a bite between adventures or on the road trip around 101. Service was great! We ordered at the bar and the bartender was super helpful. Order came out fairly quickly and was delivered table-side in the sunroom.

Wile we were driving and admiring the beautiful scenery around Lake Crescent. We dropped by the Lake Crescent Lodge restaurant to get some lunch. The facility was really nicely maintained. Right after you park your car, you are greeted with a beautiful view of Crescent Lake where the mountains and sky are mirrored by the water. The lodge itself was quite nice. It's old but well-kept, with a running fireplace under a giant elk head and a nice porch where you can take in the scenery while sipping your favorite beverage. We were not able to book a room with the lodge on this visit, but we liked what we saw and were happy to drop by to check it out. Then we headed to the restaurant and were seated quickly by the server. To my disappointment, they didn't seat us by the windows (I did notice they gave the seats to the elderly visitors who arrived after we did, which was fine with us). The restaurant feels spacious but cozy, with a lot of wood furniture and native Indian artifacts. We can't quite see the view but the natural light was nice. We ordered two cheeseburgers and liked them. The burgers were not as juicy as the one we tried at Sol Duc's restaurant but the presentation was very nice. We especially like the toasted brioche bunds and thick-cut French fries. After lunch, we walked around the deck and put our feet in the water, where the temperature was mild to our surprise. We took a bunch of photos, got some souvenirs, and sat on the rocky beach for some relaxation before heading back to Sol Duc. It's a nice place to drop by if you are in Olympic National Park, and I'd totally recommend it.

Reviewing the restaurant, not the accommodation as I've never stayed overnight. We had lunch at the lodge restaurant on a beautiful sunny October day. Service was great, very friendly and efficient. Food was good. I'm so glad they have clearly-marked vegan options on their menu -- makes life so much easier! I had their soup du jour, a yellow split pea soup, which she said was vegan without the cheesy garnish drizzle. It was flavourful and filling, although maybe a touch too garlicky. I also had the vegan burger, which was a basic Beyond burger but made more unique with their "mambo sauce" (some sort of a tropical sweet chili sauce?) The meal was admittedly pricey, but not terribly so, and we both left with a to-go box with our leftovers, so portion sizes were good. Besides, you're paying for that amazing view :) The restaurant does close during the winter months, except for some fun-sounding events like a "witch's tea" for Halloween, a Christmas dinner, NYE dinner, etc. Even if you don't want to dine there, it's still worth visiting the lodge just to check out the amazing view, maybe have a drink from their bar and sit on their enclosed patio, and check out the gift shop.

The food is really good, there's an atmosphere are amazing. But good luck ever trying to get anyone on the phone to make or modify a reservation. The phone will ring for hours finally be put on hold and then hung up on. This is a great place to eat if you find yourself there by accident with no need to make plans and they happen to have a table.

I stayed 3 nights. While the lake is stunning, the lodge and especially my cabin needed some deep cleaning and maintenance. The bathrooms had mold in the shower and around the toilet, and the bedspread was heavily stained. Paint was peeling from the ceiling. The wait staff in the restaurant are experienced and service was great. Views of the lake from the dining room were spectacular. The bar service was hit and miss- I did see the older bartender wipe her nose with her fingers and then pick up a lime and put it in a drink, with no handwashing in between. The Lodge was shortstaffed. Apparently the general manager had been let go and one breakfast service was so understaffed they were only letting a few people in as to not overwhelm the workers who were trying their best. I think Aramark operates the lodge. The rooms are pricey and I get that they are charging for the view. However I would expect a cleaner and more well maintained facility. They could at least clean the windows for an unobstructed view of the lake.

Lovely views at the lodge and the food and staff were really nice, definitely remembered guests if staying multiple days.

This is specifically for the Historic rooms. You're paying $200+ for: Singular shared restrooms (two showers and two toilets total), small rooms, thin walls, no desk-space, far walking distance from your parking. I would say these rooms are more of a $90 value, given that you get a whole lounge and bar downstairs, but even then you could access these while staying at a better room. If you're staying here, get a cabin or another higher tier, 200$ is not worth staying in a room that smells of soiled toilet paper. That said, the staff is very friendly, approachable, and pleasing to talk to. And of course, the lake is absolutely gorgeous, there are few views around the park that get this good.

Such a beautiful, historic lodge. We have property relatively nearby, so haven't stayed here yet, but love coming for day trips for lunch, drinks, or just to enjoy some time on beautiful Crescent Lake, especially on warm summer days. Love the feel of the lobby, the quaint lobby bar, and the little tables on the enclosed patio. Was a very special treat when we came in about 20 years ago, enjoyed a Dungeness crab melt sandwich, fish & chips, and some of my great uncle's amazing Lost Mountain wine. Equally enjoyable are homemade sandwiches eaten on a driftwood log lakeside. Will definitely have to stay here one of these days. Need to book way in advance!

The lodge is tired. They only give you 30 minutes of wifi per day and it's slooooowwww. There are very limited options for food. The lodge restaurant provided average food for the price. The room is small. No TV, no AC and no temp control other than opening a window. I give my visit a grade of C. I recommend staying further away and commuting to the hikes.

Came here on my birthday for dinner, as we were in the National park area and wanted somewhere special to celebrate. I was so glad the lodge was open for dining or else my bday dinner would have been over a campfire! The view was lovely and our waitress was very kind. We ordered the salmon chowder which was the most unique soup we had during our trip. We split the soup and they took the liberty to split it into two different cups for us. We were really bothered by this, as we each only got a few bites. Our waitress Jessica realized our disappointment and we got a full bowl on the house to make up for it, thank you! Overall, a great spot for a causal night or to celebrate!

We ordered drinks from the bartender and sat in the the sunroom with a view of Lake Crescent. The lobby/bar area was beautiful, with old wood, a lovely fireplace, and tables and couches. I would love to visit here in the winter on a rainy day. I admit we did not eat in the restaurant, but lots of people nearby were getting food to go and were eating it in the sunroom. It looked and smelled delicious.

We unexpectedly ended up at Lake Crescent Lodge, much to our delight! It is an interesting property right along the lake with a bright, open interior. We had club sandwiches as our offerings and were pleased. Not the best club I've ever had, but certainly one of the best! We were seated quickly and our server was attentive.

The restaurant was fully booked but we were able to order the same quality food and eat on their own enclosed patio. We had an amazing view of both the lake and sunset and weee able to stay as long as we wanted. Both the clam Chowder and burgers were exceptional. It was quite a treat to stumble upon this lodge. We were only disappointed that the lodge itself was totally booked

The dining room at the lodge used to be a real treat with good food. I hadn't been there for 4-5 years, and the change is major: Tasteless, misrepresented food that seems to be from frozen or canned mixtures. Two examples: The marionberry cobbler, which was a long-time favorite, had no marionberries at all and no cobbler at all! Teeny, totally tasteless berries of some kind (or perhaps finely chopped ones), a lot of runny and tasteless sauce, a miniscule scattering of oatmeal flakes (granola, the server called it), and, just in case you missed it: no cobbler whatsoever. The clam chowder had no taste. It looked and tasted like flour and water mixed together with a tablespoon of some kind of off-the-shelf dried base. My friend's meal, different items, was equally bad. We complained to the manager but I doubt it will have any effect at all. I'm on a tight budget, so this was a splurge and a total waste of money. He didn't offer a refund. I wish I'd had asked him to do that but I was still so dumbfounded that I didn't even think of asking.

We loved our stay at Lake Crescent Lodge. Its location could not be more perfect as a central location for many hikes in the area, lake access (with the rocky beach and dock right there), and many rooms/cabins right on the water with gorgeous views of the lake. There is also a dining room with pretty good food for a National Park Lodge although prices are higher likely due to location of being directly in the park. Service was friendly and we loved that they were fairly dog-friendly on the beach and in certain cabins.

Have eaten at the Lake Crescent Lodge Restaurant a number of times. It's the only restaurant for miles so we're glad to have it. Beyond Burger, salad and fries are the vegan options so it's not much, but it's better than nothing. Service and drinks were good. We'll be back but not for the food. The lake, falls, trails, and surrounding area is 5+ Stars. Olympic National Park is such a fabulous experience.

The view was amazing. The lodge had a lot of charm and history which was nice. The food was not super great though. I ordered a salmon sandwich which looked and tasted bland. It was still a good time and a good pit stop on our trip to the coast.

Wow! Just finished dinner in the most beautiful setting, with excellent food and great service. Our family started with the jalapeño pepper dip (excellent dip and tortilla chips), then had two ribeyes (fantastic with chimichurri), spicy seafood pasta (delicious), and a kids hot dog meal ; ) Scrumptious chocolate flourless cake to finish. We all decided it was the best meal we've ever had in a national park!

This is a beautiful place! I'd love to stay in one of the cottages. We peaked in-so comfy and well designed. We had fun eating in the dining area. Unfortunately I chose the fish and chips which I don't recommend (no flavor and soggy). My friends loved their turkey sandwiches large and delicious! Choose carefully and you'll enjoy it here. The service is excellent! The view is exceptional!

Old fashioned but very cool. Comfy couches to just chill. Many trails and a lake. Only problem: took me awhile to find which one was the lodge. Many cottages around it

Significant problems with the staff which had a seriously negative effect on my stay. I filled out the survey after the trip, giving details on having been made to feel unwelcome and disrespected, and at the point of being asked if I want to be contacted by management, I marked "yes". I have yet to hear from anybody, and it's been a month. Unfortunate, because it's such a beautiful and unique location, they should try to remember that their business is "hospitality", and try to do better at that mission. Would not stay here again, and recommend others look elsewhere.

I had a phenomenal time at Lake Crescent Lodge in early May. After a full day hiking in the trails, the lodge was a nice place to land and eat an extraordinary meal, sit with a glass of wine and watch the sunset from the sunroom, then read a book by the wood burning fire. William, our server, helped us plan the next leg of our trip and made our whole experience even better. Lodges were clean and had everything you need for a good night's sleep. The price for a cabin may seem high at first, but it's worth it for everything you have access to and I already can't wait to come back!

*this review is only about the restaurant* showed up here about 12:30 for lunch. didn't have to wait to be seated which was nice. i started with the calm chowder, which was good but almost a little gritty? idk. we then proceeded to wait 35 minutes for our food while all of the tables around us got their food first when 4/5 of them had been seated after us. no comment or explanation from our waitress. we finally got our food and it was a little disappointing. i got the lemongrass fried chicken sandwich with a side Caesar. the caesar needed more dressing in my opinion and the sourdough croutons hurt to chew. my sandwich made me a little sad. i found the chicken a bit dry and lacking in flavor and also hurt my jaw to chew. i was really looking forward to the cilantro hoisin aioli, but found there to be very little. my fiancés burger was "maybe a step above mid but the price made it a step below mid. the party was kind of small. the peppercorn aioli was tasty, but not revolutionary. a good burger, but for the price, i wanted a little more." overall, i'm not sure i would recommend eating here

Very disappointing stay. Two of the four windows in the room were stuck in the open position, and nights were cold. When we brought this to the attention of the staff they offered to write a "maintenance" report - but no effort to fix it. And the parting gift from the Lodge: Bedbugs. Absolutely the worst lodging experience ever. I would give it a minus 5 if that was possible.

Really nice property at the edge of Lake Crescent. Plenty of boat rentals during the day and large fire with s'mores at night. Main building is very old and quaint. Love the big rockers on the porch and Adirondack chairs in the sand. This place gets a bit crowded in the summer, but at night it's quiet and calm. Perfect for a walk or just star gazing!

Gorgeous venue: the lake, the lodge, the scenery...can't get much better. The food was over priced and not very good. Service was friendly and great.

We went there for Christmas dinner. There were limited dish choices but what we had was good. Their breakfast buffet was apparently spectacular. Poor timing on our part.

A cute lodge on the lake with a nice cozy restaurant. There's not a ton of food options immediately around Lake Crescent so I ended up eating lunch here. The prices are compatible to other restaurants in the area. I got the grilled chicken sandwich with lettuce, tomato, avocado, and tzaziki sauce. It was pretty average but tasted super healthy. The fries were so crispy and delicious! The flatbread appetizer ended up being my favorite part of the meal - it had pesto, cheese, arugula, asparagus, mushrooms, and peppers. tldr: not a bad choice for food if you're hungry and in the area. pesto flatbread is yummy!

What a gem! Amazing stop on the Olympic National Park tour, cute lodge with paddle board and kayak rentals, bar and takeout, or sit down restaurant. Such a beautiful place to stop for a chill ride on the water, water sports or beach side w clean water! Good for littles and dogs. The burger was amazing and great drinks. Highly recommend My fav was eating in the sun room off the lodge looking out on the lake

What a shame how far this iconic lodge has fallen. See: the smug front desk workers who seem genuinely annoyed to be there; mold on the shower walls (shower doesn't drain); boat rentals unavailable at 12 pm on a 78-degree August day because the dock is understaffed or the employees can't be bothered or "it might become windy," it's unclear and we got different answers at different times. I won't mention the price of the room (no microwave or fridge by the way) or of the restaurant. Ironically we ate better camping in the woods than staying at this acclaimed inn. It would be generous to employees to blame the Crescent Lake Lodge's current state on Aramark, which manages it. The simple fact is a little empathy when we ran into these troubles would have gone a long way. Fortunately I was able to get my father to talk about pelicans to cool off. I don't think I've seen him frustrated like this in some time.

CLOSED FOR THE SEASON!!!!!!! Thank goodness we didn't go very far out of our way. Nothing else to say.

Dirty! Plus, mice come into the room at night. It's a beautiful setting and the Roosevelt cabin we stayed in was charming, but there really is no excuse for the level of dirt and the mice. It's pretty easy to rodent proof a small cabin. We have a cabin and it takes a bit of work, but for $400 a night these cabins should be clean and rodent free. Or I guess you can bring your cleaning supplies and try to ignore the mice running through the room at night and pooping all over the place. What a pity, it's just beautiful here. It's not Airbnb, it's national park service, maybe the expectations should be different? Will I be back, probably not, dirt I can clean, mice in the room is a bit of a deal breaker.

Delicious food that was complemented by an incredible lake view. We enjoyed lunch here last week, starting with the avocado flatbread, then having the blueberry feta salad and grilled salmon BLT, ending with the basque orange star anise caramel cheesecake. Sitting in front of a large window overlooking the lake dock, we couldn't have been happier. Our server was attentive and prompt. Sometimes I think restaurants like this with so little competition and such a sweet location can afford to skimp on food quality-- this was NOT the case at Lake Crescent Lodge, where the food we ordered was inventive and delicious. I can't wait to return!

One of the most beautiful places! The lake is amazing. The restaurant in the lodge is top notch as well.

We stayed in the Roosevelt Cabins. We enjoyed the cabin but not the mice. I'm sure it's basically impossible to keep the critters out of a cabin in the middle of the woods but if we kept the trash in the cabin multiple mice would visit throughout the night to have a look. We asked the front desk staff on night 1 to grab the trash and it wasn't touched in the 3 nights we stayed.The staff was very kind and wanted to help but seemed so busy that they would forget about our requests. There was also a mouse tunnel in the wall next to the head of my bed which made it hard to sleep.

Looks beautiful from the exterior and it is still closed until April 28th. We saw some NatureBridge students outside and a canoe was out too.

I had reservations to stay for a second time last summer in 2022 and still cannot get over how awful their customer service is. My family and I ran into such bad delays on the road (moving 6 car lengths every 1 hour). We were not notified of the weekend planned road closures by the hotel prior to our planned stay. We tried to sit through it but after about 4 hours we had to use a restroom etc as you can imagine a car full of travelers expecting to be in a hotel room by that time. I called the hotel as we turned around in the traffic and asked if we could arrive the next day instead, now that we know about the closures, or if we could come a different day. They said no and offered nothing in return. We lost the entire $1,200 reservation cost for 2 nights due to their gross negligence and poor customer service. Sure was a beautiful hotel but I cannot recommend staying here to anyone and certainly will not be back.