Stephane Mani
Google
Due to unforeseen issue and the weekend after my reservation being sold out further south (on our way back to home in Georgia from Canada), I had no choice but delaying my departure from Quebec area, reserved the site online through the KOA App Sunday evening for Tuesday/Wednesday overnight stop. Called Monday morning to cancel (no answer, office closed, let a voicemail), called around 2:20pm, then asked to cancel due to the above issue, cancellation done but no refund!!! I’ve been KOA member since April 2024 and spent hundreds of dollars throughout their campgrounds around the US, never had an issue at all! For us campers, things happens, and that is why we are RV’ing, to have more freedom than hotel vacation style. This is the type of customer service that will not have me even try another time to this specific KOA, worst customer service ever, even though the lady on the phone was very polite but standing behind, no refund!