Lukas Bürger
Google
We dined at Lakehouse yesterday, a restaurant recommended by a friend and widely praised as one of Australia’s finest. With numerous accolades to its name, our expectations were understandably high. Unfortunately, the experience fell well short of that reputation.
The setting is undeniably elegant, with a formal atmosphere—guests dressed in shirts and suits, and a sense of occasion in the air. However, the ambience felt less refined and more rigid—bordering on stiff and conservative, lacking the warmth or relaxed sophistication we often find in top-tier establishments.
Upon being seated, we waited fifteen minutes before receiving the wine list—but not the food menu. It’s hard to understand how one is expected to choose a wine pairing without knowing the courses it’s meant to accompany. When the menu finally arrived a few minutes later, no one explained the concept. We were simply told to “read the menu,” and left to work it out ourselves. As we suspected from what we’d read beforehand, it was a set menu. Still, one would expect a restaurant of this standing to offer a brief but welcoming introduction.
As the courses progressed, the food itself was of high quality—but not remarkable. Ingredients were clearly premium, and the dishes well-executed, but the flavors lacked surprise or innovation. It was good, certainly, but not the level of creativity or refinement we would associate with a restaurant holding two Australian Good Food Guide “Hats.”
What stood out most, however, was the service—and not in a good way. From start to finish, it was marked by a distinct sense of arrogance and emotional distance. There was no warmth, no engagement, no curiosity about our experience. Not once were we asked how we were enjoying the meal. The service felt cold, disconnected, and almost transactional. It gave the impression that the staff were convinced of the restaurant’s greatness, leaving no room—or interest—for actual hospitality.
As professional restaurant critics traveling the world in search of exceptional dining experiences, we found this particularly frustrating. Within a 50-kilometer radius alone, there are several restaurants that offer far more in terms of both cuisine and customer experience. In fact, just the day before, we visited Babae in Ballarat—and we would argue that they are far more deserving of the accolades.
In the end, this was a one-time visit—and it will remain just that. For us, Lakehouse did not live up to its reputation, and unfortunately, we left more disappointed than inspired.