Lake Taupo Holiday Resort

Terrible customer service in this place! We stayed here for a night with our motorhome and we wanted to use the laundry machines, detergent was included in the price and was supposed to be added automatically by the machine. Our clothes came out much more dirty than they went in and had a lot of stains of sand and dirt on them. After doing a second wash on a different machine and using our own laundry detergent it was somewhat better. I went to the reception and to inform them of the issue with photos to clarify. Naturally it can happen once in a while that a machine wouldn't work properly, so no big deal. The only thing I asked for if I could have the costs reimbursed for the first washing machine. She kindly notified me that she was not authorised to give any cash back, but she left a note for the manager the following morning. The next morning, at checkout, I once again discussed the matter with the staff at the reception, and again they said they had to look into it at a later time. The staff assured me that if I would email them with the photos included they would get back to me later that day. However up until now I have not received any reply after multiple emails. I cannot recommend any place that ghosts customers this way whenever they have an issue that needs to be resolved!

Unfortunately I have had to rate this what, I've experienced before wonderful place, as close to zero. Based on the fact we left disappointed and our trip from Wairarapa ruined. We took our first trip in our new to us caravan and booked prepaid and confirmed the pool would be up to temperature, a few weeks ago. Pool to be "turned off" after Labour weekend. We arrived Tuesday afternoon before for 2 nights. We left Wairarapa Monday night at 4.45 after busy day at work, and stayed in Taihape. I had been visioning sitting in the hot pool with a Pina colada watching a movie. Drove to Taupo and unhooked caravan and I headed to the pool about 2pm after ordering a Pina colada I walked in, thinking yikes I don't think this is even blood warm and the jets felt cold. I got really cold and quickly got out. I asked at cabana and was told groundsmen were taking the temperature. After warming up and changing I asked at reception and lovely lady gave a nice spiel about the electrics had failed and it was beyond their control etc. Oh dear I understood that but what about our expectations. This was our holiday. Manager rang promptly and nicely explained beyond their control sorry, new unit being fitted, won't be up to temp until tomorrow night. Oh and no refund. I said I wasn't asking for a refund. I said if we wanted a hot swim now we'd have to go somewhere else. Beyond his control he said. Long story long. Pool was warm but not enough. Neither of us got a hot swim and to rub salt even more into the wound as we pulled out on Thursday morning there was heaps of steam billowing off the pool! Will be lovely for the Long weekenders. No extra night offered remembering this was an inexpensive option of a $90ish caravan site so not a unit. And many empty sites at the time of leaving.So unfortunate about breakdown but disappointing managerial follow up.

Best campground in New Zealand. We are going there twice a year in spring and autumn. Because it is the best campground and the only one with such facilities in NZ, we would always recommend not to come at peak season. It gets too crowded especially after the bar opens. Campsites are awesome and the premium places allow to book the best sites in advance which is awesome.

Great park! We did a winter trip. Kids loved the pools and slides. Being able to watch a movie at night in the warm pool was fun. Parents being able to sit in the hot tub right next to the slides while kids go up and down was perfect. Very well organised and staffed park! Biggest drawback: The dryer didn't dry our clothes, even after two loads. They really need better dryers. Shockingly bad. Fine for Summer, as you don't really need the dryers, but for Winter you've got to have good dryers for a water-focused park. Be aware that they are very strict on rules (noise, how to park caravan, where to park cars, etc.). A bit over the top for Winter, but I can imagine it would be very important over the busy season (Summer, etc.) to keep everything running smoothly. One thing to note for Summer visitors: it's probably important to be aware that if you don't have your own toilet (caravan, etc.), you may have to walk far for the toilet and may face longer lines, as there are not enough toilets to sites yet (they look to have expanded the park for substantially more tent sites recently and don't yet have more toilets to match).

We stayed for a couple of nights in July on the recommendation of friends. We chose the ensuite sites which for a family of 4 with a camper are adobe $200 per night. That price includes access to the pools etc.||Good points: kids loved the pools and the swim up bar. The facilities are clean and pleasant. Ensuite bathroom situation was fab. ||Bad points: there is a distinct feeling of management prioritising making money over all else. For example: there are absolutely no rubbish bins anywhere except at the main waste area and no heating anywhere in spite of it being the middle of winter. I could see a singular lifeguard on duty even at peak times with hundreds and hundreds of people in the pool, and I’m actually not sure they were a lifeguard, perhaps just a staff member. And remembering this is a large swimming pool over 4m deep in parts with people drinking alcohol (PCBU obligations?). There is absolutely nothing supplied in the kitchens; no cooking utensils or detergent or tea towels. Not even a singular dishwashing brush. And at a minimum of $150 per night for the most basic of tent sites a massive walk from the pool or in excess of $1000 for a cabin, that strikes me as a bit of a piss take. ||So, in sum, there are upsides, but at the price, we expected much more.

I had a fantastic 2-night family weekend with my daughter and two grandchildren. The cabin was beautiful—comfortable, cozy, absolutely spotless and had everything we needed. The highlight for all of us was definitely the warm pool, hydroslides, being able to enjoy food and drinks poolside and the great play areas. Highly recommend.

Over all, a very good, tidy place to stay with great facilities. The hot water pools and hydro slides offer entertainment and relaxation for all ages. There was one thing that marred the visit however, being charged $102 to my credit card for purchases at the hot pool bar that NEVER happened. This was eventually refunded after I complained, even then they subtract the surcharge for billing me! Check your bills carefully, I'll bet I'm not the only one this "accidentally" happened too.

Excellent facilities everything nice and tidy. Stayed here many times and now getting very expensive. Friendly front office staff. Parking for large groups with multiple cars and issue. Didn't enjoy attitude of guy in golf cart when trying to sort parking for extra vehicles in our group. Kids loved the pool .

I only have two words for this place: pretty disappointed. Let me first say this: the place is spotless, clean, and almost sterile. If you want a "glamping" experience this is the place to go. There are freezers, fridges, stoves, ovens, toasters, microwaves, you name it! The bathrooms are fairly pristine, and the only thing that makes this camping is sleeping outdoors (unless you are in a cabin). They have swimming pools (although I never visited them) and even a "sky tv room." If you want to sleep outdoors, but have all the amenities of home I guess this is the place you should book. This was recommended by Wanderlust Great Lake Taupo for camping for Wanderlust, so when we booked in we asked for the Wanderlust rates. We later discovered that they didn't even give us the wanderlust rate! When we questioned this they said, "sorry, but we can't refund you." We also called in a few days before to change our booking, and then to found out that they had no record of our conversation and refused to refund us for the extra day they charged. To top that, the people at the front desk were extremely rude about it. My friend, who organised the whole thing, was pretty shaken up after talking to them (and let me say she is the most reasonable and sweetest person I know). What happened to customer service? The people that work the front desk were extremely rude and unhelpful. Safe to say that I will never book accommodation at Lake Taupo Top 10 Holiday Resort ever again!