Nicole S.
Yelp
I only have two words for this place: pretty disappointed.
Let me first say this: the place is spotless, clean, and almost sterile. If you want a "glamping" experience this is the place to go. There are freezers, fridges, stoves, ovens, toasters, microwaves, you name it! The bathrooms are fairly pristine, and the only thing that makes this camping is sleeping outdoors (unless you are in a cabin). They have swimming pools (although I never visited them) and even a "sky tv room."
If you want to sleep outdoors, but have all the amenities of home I guess this is the place you should book.
This was recommended by Wanderlust Great Lake Taupo for camping for Wanderlust, so when we booked in we asked for the Wanderlust rates. We later discovered that they didn't even give us the wanderlust rate! When we questioned this they said, "sorry, but we can't refund you." We also called in a few days before to change our booking, and then to found out that they had no record of our conversation and refused to refund us for the extra day they charged. To top that, the people at the front desk were extremely rude about it. My friend, who organised the whole thing, was pretty shaken up after talking to them (and let me say she is the most reasonable and sweetest person I know).
What happened to customer service? The people that work the front desk were extremely rude and unhelpful. Safe to say that I will never book accommodation at Lake Taupo Top 10 Holiday Resort ever again!