SharrieKay
Google
I had looked forward to enjoying the rocking chairs on the broad porch overlooking Lake Yellowstone, instead we got a view of the parking lot, the rear of the main hotel and the medical clinic. We arrived at check-in time (hotel was booked one year ahead of our stay) and were immediately shunted off to an annex building with no elevator and given a second-floor room. It was about 3/4 of a block behind the beautiful main building. While my husband checked in, I went to check dining possibilities. Now the dining room is reservation only (We had none since no one had picked up the phone when I attempted multiple times to make advance reservations, according to directions in an e-mail sent by the hotel), a smirking hostess offered me a 9:15 p.m. slot which I rejected. The restaurant closes at 10 p.m. If the bar there served food, it wasn't offered as an option. Instead, front desk recommended our 70+ year old exhausted selves make a dash for the general store down the road that was closing in 45 minutes to grab some fast food. The check in clerk did mention there was a string quartet as entertainment in the main hotel that evening but no time for the performance was offered. Our room was average and definitely not worth the expense. Money for nothing but poor, insulting service.