LakeHouse Spa

Too bad there is not a 3.5 rating. The staff gets a 6, they are amazing! The room gets a 2.5 (the rooms are very small, there is only one comfortable chair to lounge, the TV is older so you're not able to connect your laptop hdmi without taking the TV off the wall, for example) and the old bathroom style (no glass walk in shower and the toilet area is very small, so small that I accidentally bumped the picture that was directly to the side of the toilet with my shoulder and it fell to the floor, for example.) The spa gets a 4 but could get less. I've been here twice in 4 months, and both times, the men's steam room was out of order. The food is fantastic, and the portions are perfect for those wanting to stay at a healthy weight. Overall, it's too pricey, massages are too expensive, and the wine is off the chart expensive for two examples. You can stay at Sandals in Jamaica cheaper per night. Alas, we will return, but only when there is a great special discount to make it worth it.

The good: Beautiful grounds Friendly staff Restaurant on site/food comes with day packages The bad: At these prices it would have been nice for them to inform us that the sauna and steam room were not working, since those are part of the packages Also, I feel like it would be nice to receive a free champagne or a mimosa as most other spas (and hotels do) upon arrival. Even most nail places do this when you first enter. For a place of this caliber they might secret shop their competitors to stay on top of the excellent competition. I would still give it four stars due to the friendly staff and the grounds. I’ve had better facials and massages but I can not say that they performed poorly, just not the best that I’ve experienced. I feel like preferences in massages and facials vary widely with individuals.

I've been here a few times now. I like to come to enjoy the grounds and scenery. There are a few areas this place could really improve for the price. To start, the "lunch buffet" is... laughable. In the past there was seated lunch service with several hearty options. This has changed recently and is very underwhelming. It is more like a few snacks self-service that don't really go together. For example, greens with dressing but nothing else to add to a salad (toppings or protein), chips and guacamole, mini quiches and watermelon. The only heartier option was pepperoni pizza - not exactly what I want at a spa. They also seem to have done away with the afternoon snacks; previously they had warm cookies in the afternoon. I will say all the food tasted good, so kudos to the chef. They probably just need a better budget. LASR needs to update their website as it is inaccurate and misleading as it pertains to the cafe. Secondly and has always been an issue - the service is lacking. No one walks around the outdoor pool offering drink service. Cups were out at certain places. Upon checkout I wasn't even asked how my experience was. Also, the person that did my massage rubbed massage oil on my face after I had received a facial earlier in the day. The people I did encounter were friendly and I particularly noticed Michelle working hard all day. The treatments are fine. Not sure if I will come back if they don't improve the overall value and stop cutting corners.

Elegant surroundings at calm, quiet and peaceful Lake Austin. Splendid nature, pools and TX Hill Country setting. Not impressed by lunch or portions but pleased at the ability to enjoy a cocktail outside. Services were par but not quite as upscale as expected or received at similarly priced premium resort spas. Facilities were clean & sanitary. Facial was not as thorough nor was massage as rigorous as expected. Nice that they offered a discount on products if purchased same day. Complimentary gift bag was missing items and just “sorry we’re out” despite using a half-day spa certificate. Go for a service and enjoy glorious Texas nature in abundance as that was 5 ⭐️ star.

Jennifer did my custom massage this week - she mentioned that she’s only been there about a week and half. She is the bomb! Truly haven’t had that nice of a massage in ages - she WORKED on me and I felt like jello by the end of it. I often hesitate spending money on spa massages because I’m often left disappointed - not with her! Highly recommend if you like deep pressure.

This place is so serene and peaceful! We went for a staycation for a couple of days and the resort treated us really well. The food was fresh - farm to table and so good. We went during the summer and while it was hot, the lake cooled us off with the activities they had - paddleboarding, kayaking, boating etc. Loved that the resort is also dog friendly. My dog was so spoiled the whole time and they fed her rice and chicken/steak everyday. Would definitely come back!!

**Lake Austin Spa Review: Disappointing Decline in Quality** After hearing about Lake Austin Spa for over 20 years, reading glowing reviews from sources like Condé Nast, and knowing it has been ranked as one of the best spas in the world, my wife and I were excited to experience it together. Unfortunately, our recent visit left us deeply disappointed. My wife, who had visited twice before on her own, was especially surprised by the noticeable decline in quality. Upon arrival, we encountered unprofessional behavior from the front desk staff. They made snide remarks, including getting my wife’s name wrong and then jokingly saying, “Oh, sorry, that must have been the last girl you were here with.” This inappropriate comment set a negative tone for the day. While the lunch itself was delicious, the buffet selection was underwhelming for the price. There was only one hot item—mini quiches—which seemed inadequate given the cost. Another major issue was the lack of service. There was only one waitress serving both the restaurant and pool area, which often left us walking around to find her when we needed something. The spa also shows clear signs of deferred maintenance. We noticed downed tree limbs, dirty chairs, a broken outdoor shower, non-functional indoor and outdoor hot tubs, a broken sauna, damaged shower controls, filthy windows, and unkept plants in the landscaping. The facility was far below the standard one would expect from a spa of this reputation. As for my massage, I had requested a neck and foot massage, specifically informing the therapist that my neck was troubling me. Despite this, he spent 60 minutes on my feet and only 10 minutes on my neck, which left me dissatisfied. My wife asked an employee if there had been a change in ownership, and we learned the spa had been acquired by new owners a couple of years ago. It appears to be managed by a venture capital firm that seems more focused on maximizing profit than investing in the facility or its staff. The employees felt disengaged, doing the bare minimum with no proactive service. This is probably the harshest review I’ve decided to write in 7 years, but I feel it’s important to set realistic expectations for anyone considering a visit. Our experience was disappointing, and I hope the spa can restore the high standards it was once known for.

Lake House was a very cool getaway. We were staying downtown so there are not a lot of places to go for couple spas inside the city or Austin, which is due to the covid guidelines. We drove a little north to get to this spot, and I’ll shall say that the views on the way there is awesome. I got there and got the massage. I must’ve fell asleep twice because it was a great massage. Unfortunately, I wasn’t able to due the pool, which is due to covid. Understandable. It’s pretty quiet, relaxing, and if you go outside on the balcony, you’ll notice the beautiful water and hill.