This wasn't a great experience and I'd recommend not checking this place out if you're a day spa guest. Upon checking in, I had to ask them where to go/what to do as it was my first time there (which they knew because they asked me). The steam room and dry sauna in the lockerooms were tiny and not functioning well. The showers did not have body wash or conditioner (both bottles empty) and there was a cup on the floor all day that was never picked up by the staff. The treatment specialist didn't communicate well and was very rough during my massage, as I had to ask multiple times to ease up so it wasn't relaxing for me. The pool was dirty, the grounds are mostly blocked off for overnight guests, and the lunch was underwhelming. Given how much this treatment was ($600 with fees/taxes), I'd say it was not worth it and likely wont return without significant upgrades.
Grace
Google
The best spa in Austin! Hands down. Worth the money and so relaxing. Meal is included in spa reservation as well. The outdoor pool is so perfect in the summer. Go and spend the whole day
Jennifer Summers
Google
The good:
Beautiful grounds
Friendly staff
Restaurant on site/food comes with day packages
The bad:
At these prices it would have been nice for them to inform us that the sauna and steam room were not working, since those are part of the packages
Also, I feel like it would be nice to receive a free champagne or a mimosa as most other spas (and hotels do) upon arrival. Even most nail places do this when you first enter. For a place of this caliber they might secret shop their competitors to stay on top of the excellent competition.
I would still give it four stars due to the friendly staff and the grounds. I’ve had better facials and massages but I can not say that they performed poorly, just not the best that I’ve experienced. I feel like preferences in massages and facials vary widely with individuals.
Elva L. Arista
Google
Elegant surroundings at calm, quiet and peaceful Lake Austin. Splendid nature, pools and TX Hill Country setting. Not impressed by lunch or portions but pleased at the ability to enjoy a cocktail outside. Services were par but not quite as upscale as expected or received at similarly priced premium resort spas. Facilities were clean & sanitary. Facial was not as thorough nor was massage as rigorous as expected. Nice that they offered a discount on products if purchased same day. Complimentary gift bag was missing items and just “sorry we’re out” despite using a half-day spa certificate. Go for a service and enjoy glorious Texas nature in abundance as that was 5 ⭐️ star.
Bill Darnall
Google
Too bad there is not a 3.5 rating. The staff gets a 6, they are amazing! The room gets a 2.5 (the rooms are very small, there is only one comfortable chair to lounge, the TV is older so you're not able to connect your laptop hdmi without taking the TV off the wall, for example) and the old bathroom style (no glass walk in shower and the toilet area is very small, so small that I accidentally bumped the picture that was directly to the side of the toilet with my shoulder and it fell to the floor, for example.) The spa gets a 4 but could get less. I've been here twice in 4 months, and both times, the men's steam room was out of order. The food is fantastic, and the portions are perfect for those wanting to stay at a healthy weight. Overall, it's too pricey, massages are too expensive, and the wine is off the chart expensive for two examples. You can stay at Sandals in Jamaica cheaper per night. Alas, we will return, but only when there is a great special discount to make it worth it.
Tiffany S
Google
This place is so serene and peaceful! We went for a staycation for a couple of days and the resort treated us really well. The food was fresh - farm to table and so good. We went during the summer and while it was hot, the lake cooled us off with the activities they had - paddleboarding, kayaking, boating etc. Loved that the resort is also dog friendly. My dog was so spoiled the whole time and they fed her rice and chicken/steak everyday. Would definitely come back!!
Natalie Wenske
Google
I've been here a few times now. I like to come to enjoy the grounds and scenery. There are a few areas this place could really improve for the price. To start, the "lunch buffet" is... laughable. In the past there was seated lunch service with several hearty options. This has changed recently and is very underwhelming. It is more like a few snacks self-service that don't really go together. For example, greens with dressing but nothing else to add to a salad (toppings or protein), chips and guacamole, mini quiches and watermelon. The only heartier option was pepperoni pizza - not exactly what I want at a spa. They also seem to have done away with the afternoon snacks; previously they had warm cookies in the afternoon. I will say all the food tasted good, so kudos to the chef. They probably just need a better budget. LASR needs to update their website as it is inaccurate and misleading as it pertains to the cafe. Secondly and has always been an issue - the service is lacking. No one walks around the outdoor pool offering drink service. Cups were out at certain places. Upon checkout I wasn't even asked how my experience was. Also, the person that did my massage rubbed massage oil on my face after I had received a facial earlier in the day. The people I did encounter were friendly and I particularly noticed Michelle working hard all day. The treatments are fine. Not sure if I will come back if they don't improve the overall value and stop cutting corners.
K L
Google
Jennifer did my custom massage this week - she mentioned that she’s only been there about a week and half. She is the bomb! Truly haven’t had that nice of a massage in ages - she WORKED on me and I felt like jello by the end of it. I often hesitate spending money on spa massages because I’m often left disappointed - not with her! Highly recommend if you like deep pressure.