Lakes Resort Hotel

We stayed in a Studio Spa Suite room 505 and it was amazing, with a fold out sofa bed which was comfortable, a king bed and a huge balcony, the spa was absolutely gorgeous. Staff at the front desk were good, Chloe was absolutely fantastic and kind. And we were very impressed with everything.

For the most part amazing place to stay beauiful location lovely clean and tidy rooms extremly comfortable beds and pillows not your usual plastic feeling linen. The staff at the hotel side were great very friendly and accomidating. Would have given a 5 out of 5 stars. Unfortunatly the lady in the gaming area was not very welcoming what so ever. She didnt acknowlege us as we entered not even a friendly smile to make you feel welcomed at all. But she was very polite to the older customers that came in, She put of a very judgmental impression. I wasnt looking my best i do admit. We had just come in as we it was check out for our room and a tad seedy fromna big night before. I was wearing my husbands spare shirt and track pants no make up and hair just thrown up in a hair tie but anyone who is in customer service should not be so offensivly rude i do belive she thought she was better than us and looked down on us lulike we dont belong there. I will be formaly complaining about her poor people skills and im sure we are not the only people she acts superior towards. Our experiance in the gaming part would the the only downfall to a very lovley stay at the lakes resort. Will definently be going back possibly will stop via a differnt gaming venue if we were unfortunate enough to go in while Kim is on shift. I did really like the gaming venue as in layout of machines not too many but enough there was plenty to choose from and choices of machines was good. very clean and tidy.

It's rare I stay somewhere that properly impresses me from start to finish. The Lakes Resort is one such hotel. Staff are incredible, the rooms immaculate, housekeeping top notch, and parking is actually decent, all right on the water! PROS: ✅ Some of the most professional and friendly staff I've ever encountered in Australia working the front desk! ✅ Good size rooms, mine had an amazing view of the water. ✅ Nicely appointed. Modern, clean, and elegant. ✅ Bed was very comfortable. ✅ Good assortment of pillows, firm and soft ✅ Good AC ✅ Blackout Curtains ✅ Nice shower, with crazy good hot water all the time ✅ Plentiful Parking (not reserved), BUT plenty more free options close by, although I always got a bay on site. ✅ Connected to a very nice restaurant with water views. ✅ Next door to big shopping centre with food options and more. CONS: ❌ Not really con per say, more of a note: The corridors felt like they needed a bit of a renovation, the ceilings felt a bit old and looked a bit rough which brought the atmosphere down a little when walking to an from your room as did the elevators which felt like they needed a good service (slow doors and very clunky, felt a bit precarious)

Cannot fault any part of my experience with Lakes Resort Hotel. On a mid-week night we, along with everyone else, booked a room at the sold out Lakes Resort Hotel as we were attending another sold out gig in town. Even under the pressure of a full house every interaction with staff was so pleasant (special mention to the wonderful staff member who was on duty at breakfast and accommodated our special request and made it a breeze for us, thank you!). The beds were comfortable and the shower was divine at the end of a long day of travelling. Lovely balcony overlooking the lake with lots of local activity to take in. The afternoon sun hits the balcony wonderfully too. Across the road from the local Westfield and an onsite restaurant - this ticked all the boxes and more. Our booking included breakfast which to our delight was not a standard hotel buffet fare but rather a selection made-to-order from their breakfast menu with bottomless coffee/tea/juice. It didn’t feel like a breakfast as I have come to expect when it’s included in a booking but rather it felt like we were out for breakfast at a local cafe with a great view and attentive staff.

Would not recommend at all any more after an extremely disappointing phone call with an extremely rude and very un professional receptionist named Chloe. Every year my husband and I stay at this resort on New Year’s Eve and New Year’s Day in the executive spa suite and upon checkout every year we rebook for the following dates knowing that we will receive confirmation in October. Not receiving confirmation my husband rang to see as to why I need to be told that very very rudely That his name was not to be found. We explained our situation and Chloe WAS EXTREMELY DISMISSIVE AND ….clearly did not give one iota. every year. Our family spends lunch with us at the hotel ( its not a resort) spending extreme amounts of money. We were offered a disability room with the option of a swap room the next day to a spa room but I find this Totally unacceptable. We stayed in April for our anniversary this year and went to reception to confirm that we were booked in for New Year’s Eve and New Year’s Day and we were told that we were and would get confirmation. The conversation that I had with Chloe the receptionist was totally unacceptable every time I tried to speak she butt in and cut me off I have never ever experienced something so unprofessional in my whole life. I explained that I would not be coming back and would not be recommending and would be giving a one star review and her reply was that she didn’t care.! DO BETTER LAKES RESORT AND RETRAIN YOUR VERY VERY VERY UNPROFESSIONAL RECEPTIONIST CHLOE. to say that I am disappointed would be an extreme understatement!

I went to the bistro on Sunday night and I encountered a lovely young girl serving. I cant exactly remember her name but it was along the lines of Ellie? Sorry if the spelling is wrong. She brought my meals out quickly and the food was sensational. Definitely would recommend and would come again!

This hotel has it all.. great room, beautiful view and brilliant service.included breakfast is well worth it with menu choices including vegetarian options.Westlakes shopping across the road a bonus. Easy comfortable stay for 4 nights. Will stay again.

Every thing was great, staff lovely. The room was neat and great view. Unfortunately our room was next to people that were night owls came home at 3am, no regard for anyone else, walls paper thin, found it very difficult to sleep. Wont stay here gain too noisy. Ashame, nice place.

the rooms of this hotel were good quality and clean, but the breakfast had next to no options, but there were free drinks. lake views from the windows. the room service isn't great, we asked for milk one night and never got it.

***I'm only commenting on the bar and the reflections cocktail lounge / function room!*** I've been to reflections twice in the last month - once for a wedding and once for a 50th and at both events I had a rollicking good time! The alcohol flowed freely and there was plenty of food to fill my belly! The staff were super nice with every drink requested. That said, the food was nothing spectacular - the highlight were some little toast / crisps with yummy tomato and bocconcini cheese and the arancini balls - the rest was a little deep fried and 'blagh' - nothing all that special. The room it's self was nice - with a beautiful view over the lake - unfortunately it was night time on both occasions and the view was wasted due to a lack of lights over the water - perhaps something they could look into to enhance the venue? The air-conditioner was also on very cold both times I was here - what's with that?! On another occasion sometime ago I frequented the bar - it was nice for a bar that is part of a resort, but nothing overly memorable or unique!

An okay hotel with nothing overly special about it. I stayed here for a wedding for a total of three days and used most of the services. The good: Rooms were excellent, and had great views over the lake. Bathrooms were also great and the infinity shower head was a nice touch. Hotel grounds were very clean, and most staff were very nice and helpful. The bad: Lots of the hotel hallways and the pool/gym area are very dated. I have no idea why the pool/gym closes at 10 pm either when there's no staff in the room to begin with; just make it 24/7, you need your access card to open the door anyway. There really isn't that much parking, as its a shared site with a bar, liquor shop out the front and the restaurant. At the restaurant, we had the absolute rudest person serve us. I think he was the manager as all floor staff answered to him throughout the night. To start, he almost refused to let us order more drinks after desert because he said the coffee machine was off (it wasn't, as they hadn't even started cleaning it or anything else in the restaurant) then when it came time to pay the bill, I was almost forced to pay on credit because its apparently "too late to go on savings, you'll have to pay credit". It was only after repeatedly saying you can press cancel on the EFTPOS machine and put it on savings like I had asked, that it finally was paid for. Hotel facilities were good, experience was bad. Bummer. View was so lovely though!

In August this year we had our reception in the banquet room at The Lakes Resort. One word 'AMAZING' describes it best. The service, food, room set up was just beyond words. The night ran smoothly thanks to the amazing staff, special mention to Shannon the wedding coordinator there who takes all the stress out of organising a wedding and is just amazing at what she does. We are so glad we chose The Lakes Resort for our reception venue and would recommend it to anyone wanting a stress free amazing reception.

The atmosphere that surrounds The Lakes Resort Hotel is pretty badass. There's flat screen TVs playing sporting events in the bar area, there's awesome stalls and big comfy couches to enjoy your meal and relax with your mates and a pint of beer. That being said, I was pretty unimpressed with my meal last time. The chicken was dry and it cold and it just wasn't worth the money. For a meal that I'm paying $16 for, I want it to be pretty damn good. Unfortunately this wasn't the case. I would still go to The Lakes because the atmosphere is awesome as I previously mentioned. If you're looking for a place to watch the footy with a sweet view of the lake and a decent beer then look no further. You'll love it. Just order alcohol before the food.