Damon A.
Google
My wife and I ate at this restaurant about 5 years ago and the food and atmosphere were good at that time , this is why as we were on our way back from Deep Creek with Family we decided to stop in and treat her mother as we were celebrating her birthday along with other members of our family.
We were unfortunately very shocked to find the standards have sunk so low.
Let’s start with the good, our waiter had only been employed at the Resort Restaurant for about 2 months. He had shared that he was living in LasVegas previously and had relocated back to the area. I must say as a previous General Manager of a Resort myself, this is the kind of guy you look for to work in your restaurant. Not only was he professional, but he was friendly and managed to keep all our drinks full and didn’t have to be searched for when something was needed. He is excellent and I hope the restaurant can restore its quality if for no other reason than except for this guy to make a good living. He was the highlight. Again , great server.
The other staff we dealt with was not overtly friendly , and I must admit it was the first time I’ve seen a hostess seating people in a resort restaurant while wearing a NFL Team Jersey. Just a suggestion , but if you’re trying to portray a “reservation style dining experience ” your hostess shouldn’t look like she is running her second shift at Buffalo WildWings.
Also on a “quality” and atmosphere point. Your greatest feature of the restaurant is obviously the glass curtain wall with view of the lake, unfortunately all the glass was dirty, with cob webs, streaks and poor cleaning so you had to look through the dirt to see the lake. Again, if you’re trying to capitalize on the view, at least have your resort maintenance or housekeeping staff hit these windows daily. It would make a big difference.
And lastly the food. I ordered the Chicken Agado. It came out cold, the chicken was over cooked and very dry. The Jasmine Rice was hard and dry but the veggies were good.
Two people in our party order the Shrimp Meal. Again the shrimp were over cooked, the rice was hard and dry and the cauliflower was mediocre.
One member of our party ordered the smash burger , which he shared was good , however the fries were also rather plain. He also ordered the Banana Foster Desert and shared it was good.
Overall the waiter was great, and the desert seemed to be the best menu item at our table however the professionalism and quality control seemed greatly lacking.
As a former Resort GM I would highly recommend some enhanced quality control protocols or checks and balances , I observed multiple other “quality control” type issues as I made my way through the resort. The restaurant has potential but you really need a manager with an eye for quality and professionalism, between the dirty windows, the cobwebs, the poor quality food and the general lack or “customer first priority” service coming from your hostess team I’m afraid this place in general will continue to charge “resort prices” while delivering a diner type atmosphere and experience.
