Vivian A
Google
My husband and I stayed at La Luna Hotel in July. He planned it as a surprise celebration for our 40th anniversary. Unfortunately, it was not what we had expected. We have traveled all over the world visiting all 7 continents and mostly prefer to stay in small boutique hotels. He briefly read about this hotel on Tripadvisor and because it was a spur-of-the-moment trip, he didn’t take his timing reading reviews, especially the negative ones. He purchased a 4-night stay at $600.00 dollars a night; breakfast not included. He notified the hotel that this was a special occasion. Usually hotels give small perks for special occasions, this was definitely not the case at La Luna. ||When we arrived, the taxi driver took us to a tiny room which they call the “reception area” and a lady named Shennaya checked us in. The first thing we noticed was that the pool was not very clean; In the time we spent there, we never once saw anyone use it except to rinse the sand off their feet. Red flag #1. ||Shennaya then took us to the room and showed us around; the room was dated and in desperate need of renovation. The bathroom is separated from the bedroom by a door which you had to lock before you left the room otherwise anyone can come into your room. Also, there was no A/C in the bathroom because it had an “outdoor shower” so don’t plan on spending much time doing your makeup or drying your hair; it was worse than a sauna. To make matters worse, there was always a terrible stench in the bathroom which permeated itself into the towels (which were torn and stained). There were also tons of mosquitos and bugs, which is expected in the Caribbean, so ensure you bring bug repellent or be prepared to pay $20 a can at the hotel since they do not provide this to their guests like other 5 star hotels do. The plunge pool is literally a concrete hole in the ground, not painted or finished, with a floating filter that never worked. The restaurant staff was also not properly trained or for that matter, have any common sense. ||During our first breakfast, I asked for cream for my coffee and they brought me butter cream frosting. ||On our last day, we were lounging by the pool when we heard a loud noise and saw a plume of smoke; they were fumigating grounds. No notice was provided to guests, so with that, all the guests fled to their rooms as did we. We then decided to relax in our room’s terrace when we noticed all the smoke and fumes coming into our terrace, that was the end of a relaxing afternoon. ||After the second night’s dinner, we knew we had to leave even though we were not going to be reimbursed for the last day. We found another beautiful property very close by and stayed there for the last day, which by the way was spectacular! And because our three days of awfulness there wasn’t enough, the hotel staff had the audacity to call the new hotel looking for us to tell us we had incidentals to pay for when we had not yet checked out. We never told them we were leaving or checking out so assuming they watched us walk over to the other hotel — creepy. ||Unfortunately, we have many more negative things to say and could go on for a while. The only silver lining is the opportunity to write this review and save other travelers the hassle of staying at La Luna.
