TLC Is In The House
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Humble, Warm and Friendly service? Not. Consistently Crass and Dismissive? You bet.
By all means, come here to stock up on cheap coffee beans but just be thankful if you get treated in a civil manner cos the default treatment I've got over the past 7 years, 50% of the time is either rough and gruff stares from the two oldies or on good days, she smiles or he nods.
Now the son is another story altogether. He's doing you a favour by even dignifying your presence and bagging the beans if he isn't berating some other family member. Lucky if he graces you with his presence in their old, "charming", run-down shophouse.
Essentially, this is a business that's milking the nostalgic element of their brand that's basic, bare-bones and worn around the edges cos I reckon, they're simply too cheap to renovate the space they operate in.
Crazy thing is you can't help but feel like you're being a pain asking to buy their coffee beans, god forbid having them prepare the grounds for you. It's done with frowns, scowls and sarcastic words exchanged between themselves.
If not for their inexpensive offerings relative to other roasters around, I would've flipped the bird at them on the numerous occasions they spoke in dialect and mandarin thinking I didn't understand.
This family only knows how to acknowledge your presence when it's time for you to settle the bill. Guess we all know why they exist. For the sake of tradition or just plain ol' greed hiding in plain sight.
If you package their behaviour as part of the 'charm' of their old-school business, I applaud your naivety and your 'fresh' perspective but IMO, this is simply an ugly side of humanity on full display.