CessieC
Google
I booked this hotel for $900 for one night while traveling to Martha’s Vineyard for business. From start to finish, the experience was unacceptable.||The hotel contacted me the day before to confirm my arrival time. I told them I would be landing at 11 a.m., but was informed my room would not be ready until 2 p.m. I had an important event to attend by 3:15, so I had to get ready at a friend’s hotel. To make matters worse, I was told there was no food on property until after 5 p.m. and no nearby restaurants, leaving me with no dining options during the day.||After my event ended around 7 p.m., I texted the hotel to let them know I’d be arriving after 9 p.m. — no one ever responded. Their confirmation email stated that for late check-ins, a code would be provided for the side door and an envelope with keys would be left at the front desk. When I arrived at 1:30 a.m., both doors were wide open and unsecured (no code needed), and there was no envelope with keys waiting for me.||At 2 a.m., I was stranded outside the hotel completely alone — the only person around was my Uber driver, who thankfully waited to make sure I was safe. With nowhere to stay, I ended up having to share a bed with my client at their nearby hotel.||When I called and texted the next day requesting a refund, I didn’t even receive an apology. Instead, I was told they were busy with an event and that a groundskeeper would call me back. That call never came. It's been two weeks- I have not heard a word- much less an apology. ||This property is completely lacking in professionalism, customer service, and basic hospitality. I disputed the charge with American Express, but this entire experience shows how little the hotel values its guests.||I would never stay here again and strongly advise others to avoid this property. There are far better, safer, and more reliable options on the island with better service-