Frunobulax
Google
Hotel in a quiet suburb of Neubrandenburg, 1-2km from the city center. Rooms were clean, spacious, all rooms are wheelchair friendly and have WLAN. ||||The problem was the staff - they didn't seem to know the whereabouts and how to treat guests in a 3-star hotel. We were greeted by a clerk who told us that he doesn't usually work in the hotel and that he would leave at 8 p.m. - seems we were lucky that we didn't have any problems or request when we returned from our city tour in the evening, because there was nobody at the reception desk and the restaurant was closed this evening. ||||During breakfast (which was OK) people had to ask for refills of several basic things (like juice, yoghurt and such), because the staff was chatting (loudly) among themselves instead of watching the buffet. ||||Upon checkout we learned that our booking included a complimentary bottle of water - which we did find in the room, with a price tag attached. (We weren't allowed to take it away either.)