Jill G.
Yelp
We stayed here in 2016 due to a friend's wedding being held on site. Seeing as it is rather pricey and we had a 3 night minimum stay due to a holiday weekend, we were expecting something much like the nice resorts in the Alpine Valley area, even something resembling Stone Harbor. Nope, not even close. This place made me feel like I needed to shower just stepping into it.
To be fair, we entered our building through a side door, not the main entrance. The main lobby areas were really nice, boasting of a renovation coming in 2017. Maybe that's true, but they have A LOT of work cut out for them EVERYWHERE else in that place. The hallways smelled musty and the carpets are all stained and worn. Our first room smelled of mold, urine, and just wetness. I had to put a blanket on the couch to sit as it was very stained, as were the dining chairs, which we didn't sit on. I sat in a chair in the living area and fruit flies came flying out. All this wasn't helped by the "Guest Book" this particular privately owned condo included, depicting the many "here to make babies" guests that stayed in our moldy smelling, damp bedroom we were to sleep in that night. Needless to say, I didn't sleep well...or under any of the provided covers.
Surprisingly, I asked to change rooms the next day when in addition to all this fun I found actual mold in the bathroom. The woman I spoke to was very short with me, telling me they were booked at first and she'd have to call me back. She then hangs up on me. Not sure when she was "calling back" or if, I waited for about a half hour and got a call that if we moved we needed to come get the key to the new room right then and tell her immediately if we were moving. I get it, things are busy, we need to make up our minds, but there's a right way to provide customer service and a wrong way; she would be a good example of the latter. I will say the front desk gentleman that I talked to upon getting the key was very apologetic. Our second room was better with less smell and a few updates to the furniture and flooring. However, the hallway had the same stained, worn out carpet and bad musty smell.
Outside of the rooms, the bar staff was fighting the entire time we were seated there due to a bill mixup. While entertaining, it was very awkward. The bathrooms in the restaurant also could've used a once over at some point of the day as even the males in our party were complaining about how dirty their bathroom was. If they mention or notice, it must be bad.
In conclusion, the Saturday karaoke is fun (I don't know when it isn't, but I'll give them that) the view is the same as it is for many, many places in Door County but still nice, and we had a good time because of our friends. I would recommend if you aren't into that homey lived-in, smells like other people's feet feel, maybe give them some time to renovate or consider a place nearby with the similar amenities for far, FAR less cost.