Lanna Palace 2004 Hotel

My review is only based with my needs during this stay here. I only needed to stay at the night. And have breakfast. With this in consideration, and given the fact that we are talking about Thailand, everything was very OK. Air condition was working. The staff was very nice, and clearly does what they can with the given conditions. Breakfast was enough to give you energy until the launch time. Definitely I don't mind to stay again.

Absolutely the worst hotel experience ever. Arrived at 4.30pm to find both rooms not ready. We’re assured they would be ready soon. Waited 3.5 hours to get get for first room (8pm). To find the room dirty( rubbish in bins from previous tenant, dirty floor, dirty stained doors and curtains). No hot water for shower. No apology from staff for late room and filthy room. I would never stay here again even if offered room for free.

I doubt that I have the words to describe how bad this hotel is! This was by far the worst hotel experience I have ever had. We were not given access to our 2 rooms until 8.30 pm due to “ house keeping issues”. We were forced to wait in the lobby with multiple other guests to wait for our rooms for many hours. No apologies offered. Once we got the rooms they were filthy, rubbish still in bins from previous guests, floors not vacuumed, curtains stained from years of use and no cleaning, doors stained from years of handling and no cleaning. There was no hot water, only one lift was operational so long waits snd the one lift that was working was beyond’s its service date. The issues in this hotel go beyond the front line staff. The senior management/owners obviously do not give a toss about the guests and are more focused on $. In my book that is taking the p!ss. Don’t stay here!

Unsatisfactory Experience at Lanna Palace 2004 My recent stay at Lanna Palace 2004, an established hotel with a lengthy history, unfortunately failed to meet the expected standards of service and quality. Despite its convenient location, providing accessibility to the town and night market areas, there were significant drawbacks. One notable concern was the staffing situation. While there were typically 2 to 3 staff members available, their English proficiency was lacking. This, coupled with a subpar service experience during check-in, reflected a lack of efficiency and attention to detail. Room maintenance was another issue, with outdated and cumbersome room keys leading to poor lighting due to malfunctioning lamps. Safety concerns arose from the slippery bathtubs, posing a potential hazard, especially for elderly guests. Moreover, the hotel's room amenities fell short, as evidenced by the low-quality towels and the absence of basic amenities like tea or coffee, for which room service was suggested instead. The elevator operation was also problematic, as only one of the two passenger lifts was operational, resulting in prolonged wait times for guests. Additionally, inadequate soundproofing in the rooms affected the overall quality of the stay. In conclusion, based on these observations, I cannot recommend Lanna Palace 2004 as a satisfactory accommodation option in Chiang Mai. It appears that the hotel is not meeting expected standards in terms of service, amenities, and overall guest experience.

I get to check in 8:30pm in this hotel which is suppose to check in after 2pm based on the hotel policy, I have to wait 4 hours in lounge. The room is dirty, the whole hotel is pretty run down and no hot water. Still rubbish in bins from previous guests. Worst hotel experience ever and no apology from anyone. We observed the same issues for other guests on same day and following day do this must be the norm. Would never stay here again even if free.

The hotel is decorated in a gentle and beautiful way. Although it looks old fashioned but inside feel a sense of another world. Quiet and air-conditioned from all the noise and Thai crowds. Service is excellent. The food is varied and delicious (I only ate breakfast). The room service is of a good standard and is meticulous in its high hygiene. The hotel is accessible to the disabled. There is a valuable luggage storage at reception. The front desk service is courteous and with the smile and goodwill of the staff helping in everything. This hotel was excellent for me and I was in it for 28 days. I enjoyed every day and the next time I went to Chiang Mai, I had no doubt that I would come back to this hotel again. Highly recommended and the price is definitely reasonable.

An older place in a dull area, only Wooden Door & Cherry Burmese restaurants were worth the walk. Nice view of Russian church & greenery with balcony -- but room was above the meeting room so it was noisy. Pool is a bit ugly (all dark walls with scary old sign overhead) but okay

Be very clear - this isn't anywhere close to being a 4* hotel as stated on Agoda, but it still represents good value. Google maps has it right - 3* only. Who posts these ratings - the hotels themselves? I got a big room but everything is very dated, carpet quite frayed in places, fittings (e.g. taps, lights and AC) very old and swimming pool out of order entire week I was there but I wouldn't have used it anyway. But for around Bt1,000/night it was well money well spent. It's about 1.5km to the middle of town, 20-min walk or Bt60 tuk-tuk. Breakfast was buffet, so plenty to eat, but very average grub (basic cereals, salad) but bonus of having both Thai and foreign hot dishes and eggs (kinda) made to order. Staff were lovely throughout. One tip: if booking a ride to or from the airport, double check they've remembered. A previous poster was let down and they nearly forgot mine, too. Anyway, hotel highly Recommended.