Adi Moikoikoi
Google
This was by far one of my worst food/restaurant experiences.
Don’t get me wrong, the food was great (I ordered the Margherita and Top 50 Roman Pizza), but their service was absolutely horrible and horrendous.
I can’t stress how disappointing the service was. It took me maybe around 7 times to get the attention of the waiter.
The waiter rushed me for my order and ended up making a mistake with my order. Frankly, I think they shoulder my expense for the pizza and give me the pizza I actually ordered.
When I asked for a glass with ice for my cola, the waiter rudely responded with “what??” and proceeded to bury my request.
The waitstaff was incredibly aloof, and I can’t tell if it’s intentional or just their natural demeanor. It puts me at fight or flight mode whenever I interact with them.
I don’t usually write reviews, but it is just right to inform you readers/food connoisseurs how pathetic the service of this restaurant is.
That said, the food was something I couldn’t complain about. It was good, maybe even great. The pizzas really showcased what a Neapolitan-style pizza should be.
I’m not sure if this kind of service is typical for all Da Michele branches, but this particular one in Rome needs a complete overhaul of its management, staff, and training.
Total disaster.