TRAVEL MAN
Google
Feb 2015 - Great hotel with some quick win easy improvements
Lao Poet Hotel is a stylish boutique hotel in the heart of Vientiane, close to key attractions and offering a great rooftop infinity pool, comfortable rooms, and a restaurant with international and Laotian cuisine.
A few small improvements could really enhance the guest experience.
* The pool is fantastic, but some sunshades would make a big difference in the 40-degree heat.
* Breakfast is a little limited, and lots of guests end up needlessly waiting around to order things to then be served when they'd be happy to serve themselves. Most five-star hotels offer a buffet-style operation now, and the current 'ask, translate, wait, misinterprete (on occasion) then receive' setup doesn't seem to add any value. A self-serve buffet option for tea and toast, along with a wider selection of breakfast items, would significantly improve the experience. The hotel also brings out items and places them on your table without request, leading to food and resource waste.
* The door access system is awkward. Rooms use traditional keys, while the lift requires a digital key card, and only one set is provided, making it difficult for couples with different routines, like morning runs. We eventually received multiple sets of metal keys and lift passes, but only after repeatedly asking reception.
* Add a 'Do Not Disturb/Clean Room' door hanger. Asking for room cleaning is unnecessarily awkward.
* The rugs in the hallways and rooms are a trip hazard. The grip tape is loose in places, and they would be better removed entirely.
* The unused scenic but empty room on the 8th floor would make an excellent and inexpensive gym. A gym, even a simple one, is a valuable addition.
Overall, this is a great hotel, and these are just quick wins to make it even better."