M Nunes
Google
We were disappointed with our stay here.
On the positive side, the room was nice and clean and the place is located in walkable distance to restaurants, cafés, supermarkets etc. The staff are also friendly and responsive.
The negatives:
- When we asked about the breakfast service, we were told that it's not operational. We found this very misleading as the name of the place is Lapa 82 Boutique Bed & Breakfast, which makes it seem as though breakfast is an integral part of the service they provide.
- One afternoon, we came back to have a rest before going out again, and someone entered our room unannounced while we were in bed. This was very alarming and unprofessional. It was not housekeeping, as the information in the room clearly said that we should request our room to be cleaned, which we did not. There was also no "do not disturb" sign provided, which we could have put on the door.
- On our last night, we arrived back to no electricity. The power was out until the next morning, when they did arrive early to fix the issue. However, this left us without hot water to shower before we checked out.
We understand that sometimes things happen that are out of their control. However, there were too many instances that let us down and led us to leave this review. If it was just one inconvenience, we could have forgiven it, but unfortunately, overall, we regretted our stay here.