Prasith B.
Google
We recently had the pleasure of staying at this resort and, overall, found the experience to be enjoyable. The rooms were well-maintained, clean, and equipped with satisfactory amenities. The restaurant was particularly commendable, with the breakfast buffet offering excellent variety and quality.
However, there were certain aspects that impacted the overall impression of our stay:
- We had reserved a pool-view room at a premium rate. Unfortunately, the room allocated to us (3116) had a large tree directly in front of the balcony, which completely obstructed the view.
- At the time of reservation, we had specifically mentioned that we were celebrating our daughter’s 7th birthday, and this was acknowledged again at check-in. Regrettably, unlike other establishments of similar standing, no complimentary gesture such as a cake was provided, which was disappointing given the occasion.
- Although our request for early check-in had been accepted, we had to follow up and inquire on the room status, where we were required to wait at the front desk for approximately 15 minutes before the arrangements were finalized. A courtesy call confirming that the rooms were ready would have been favorable.
While these matters did affect our overall experience, we nonetheless appreciated the cleanliness, amenities, and dining quality offered by the resort. Also the staff were very friendly and courteous, despite the occupancy rate being in the higher 90 percentage.