abobrinhas
Google
The hotel lobby was so nice, better than we expected, super cozy and beautiful. I was very disappointed, I chose a room with a fireplace. There was no wood, and when we went to ask about it at the reception, we felt like criminals, as the person in the reception kept repeating "for safety you can't light it up, it's not possible", but we felt so judged by the way she looked at us. I wish there was a disclaimer when you get the room saying that the fireplace isn't made to be lit. I chose that room because of the fireplace. I don't understand why lighting a fireplace is threatening, specially because there was a fireplace in the lobby. |We were amazed by the beautiful view from the restaurant. The room was comfortable, but our bed was not comfortable at all. Our friends staying in another room said their bed was very good. Well, besides Marcelo, and a few exceptions, the restaurant staff was not friendly and not nice at all. I wrote a review on the restaurant, because we even walked away when tried to go dining there. The room was fine but one day we put a don't disturb sign ONLY in the morning and when we came back to the room, no one had made it up. Our friends also didn't have their room cleaned one day. Also, there's a local music in the hallway lobby and sauna, that's a very irritating music (everyone in my group said the same thing). Some of the people in reception couldn't be more unfriendly, but there was one person working on a night shift (with the blue hair but unfortunately I don't know her name) and she was as friendly as one may be, super sweet! I would come back to this hotel because it's nice, but the staff could be much nicer and more appreciative of the guests.