K Turner
Google
I have been a loyal client at Lark & Sparrow since March of this year, after relocating back to Atlanta. My former nail tech recommended this salon, and I was pleased to find a boutique-style environment that matched what I was used to. Until today, my experiences have always been pleasant and professional.
I typically visit every 4–5 weeks and even drive an hour each way because I’ve enjoyed the quality of service and atmosphere. Of course, I could find a nail salon closer to home, but I’ve chosen to continue coming here because I felt comfortable and well taken care of — until today.
During my most recent appointment, the removal process took longer than usual. I had already decided to downgrade my usual Tier 3 service to something more basic. However, the manager informed me that my nail tech would not be able to complete my scheduled service — an appointment I booked weeks in advance. I was made to feel as if the delay was my fault. Because I needed a repair and requested a design, I was told there wasn’t enough time to finish due to another client being scheduled afterward.
I had a nail break during my previous appointment, and those repairs were growing out. Still, I wasn’t offered another nail tech who could assist me, nor was I offered an alternative appointment to complete the services I had booked. Instead, I was told I could have my nails polished but not repaired, and that I should call in advance for repairs — something that has never been communicated to me before.
Ultimately, I chose to leave the salon with unfinished nails and felt extremely disappointed by how the situation was handled. After months of loyalty and positive experiences, today’s visit left me feeling dismissed and frustrated.