Alexis W.
Yelp
This place is cute in decor but I would never refer anyone to this place after my interaction with the owner! I just purchased my house in this neighborhood and couldn't feel more out of place with this vibe. I'm a very reasonable, easy going person but I cannot stand irresponsible business owners! I'm in software sales; very successful young woman and I take customer service very serious. Getting over on people is something that I don't respect nor tolerate!
Minorities, please support some other business owner, one that would treat you as an equal and not a peasant. That's my only ask. Linda, the owner is a joke. After being disappointed with my nails over the weekend she asked for me to come back today! I have a million things to do today however, I wanted to give this cute nail shop a fair chance. Things happen and that, I totally get. It's how you follow up with disappointed clients. "Doing the right thing" trumps any mishap that I could ever think of.
It was clear she showed up today to challenge me! She disagreed that my nail application was very basic and less than average. Which I explained, my opinion on this is really all that matters! I told her I decided to try this place out for two reasons; to support local neighborhood businesses and the nail art looked pretty fun.
The problem: I was told by the nail tech "you didn't book enough time for nail art, you need to schedule more time for that service next time" he went on to vent or add " it's not even worth the headache and drama that this place will give me- to give you even simple nail art" these comments for several reasons are a bit much. For one, TMI- save that drama for someone other than customers. Secondly, the receptionist never asked nor mentioned additional time needed for nail art. That option was never given. Better communication from the start and/or an improved process is needed here with new clients. How would new clients know to book more time for nail art? How would new clients know how much time is even needed depending on the art you're interested in (lol, come onnnn)
Anywho, for that experience over the weekend she "took care" of my tab and asked that I come back today. I was here with my mom over the weekend who was also not exactly over the moon with her nails. But she loved her nail tech! Sweet girl!
So I originally booked a pedi and mani and refused to move forward with the pedi for obvious reasons! I wasn't happy with my nails! Not rocket science!
They proceeded to tell me "we are going to charge you for your pedi anyway" "per our policy blah blah.. hmm, no you're not! I'll never pay for services that I did not get. I canceled that pedi for a very good reason.
So listen, I'm sitting face to face with this woman (Linda, the owner) today. I'm not even sure why she wasted my time this afternoon! She had a look on her face that was unpleasant from the start!
The problem: she looked at my nails and said "I don't see anything wrong with the application" hey that's fine we can agree to disagree. But why start off on that note? Why did you invite me here? Linda asked for her nail tech over the weekend to send pics of my nails! Following those pics she said that she would take care of the mani.
So we are staring at one another because of her silly demeanor and idiotic comments. It's now clear to me that I wasted my time. So I say, hey you know what, don't worry about it.
She continues with insult to injury "I mean, I don't know how you do business but you refused to pay" I said "for the pedi yes, never refused my nails lol. In fact, when I went to pay the receptionist mentioned it was taken care of" I showed up today to obviously pay! Silly rabbit. It gets worse! I told her it was never about freebies for me. I clearly still tipped my nail tech even though I was extremely unhappy with him and the service that he provided. She laughed, and said "yeah 10 dollars" he doesn't even make that an hour" basically she said my tip was a joke! She ended our convo abruptly by saying "yeah welcome to the neighborhood we are not a good fit!" And walked away.
You guys!! When I tell you, I have never been so disgusted in my life! Hey Linda, not only have you lost a customer for life. You've lost my respect as a woman and business owner. You could never sit at the table with me. You are classless and ridiculous!! Avoid supporting owners that act this way. Too many other good people doing good business to support!
God bless!
**I figured she would not be honest. How embarrassing! A fit? I offered to pay! The only thing I refused to pay was for a pedi that I decided wasn't worth moving forward with. And I still left a tip. Even with the shit show I witnessed. You are not being honest. My mother is appalled and your techs should be as well. The only time there was drama is when you got involved! Thanks for your response you and I both know; it's a bold face lie. Smh. But if it helps you sleep at night. Lie on Linda!!