Linda Agustin
Google
We arrived at the property around 10 PM and immediately had trouble finding the casita. There was no lighting, and after a long, difficult walk we finally reached it—only to discover it was 98 degrees inside. I texted the contact number I was given, and was told it “should have been fixed.” The only options offered were a refund, buying fans ourselves (to be reimbursed), or moving to a different location. We chose the relocation, even though it meant moving at midnight in a foreign country with our kids.
After a 30-minute drive, the “new” place was even worse: no AC, dirty, bed unmade, and clothes scattered everywhere as if someone was living there. At that point, it was nearly 2 AM, our kids were exhausted, and the situation was both stressful and scary. We had no choice but to drive around until we found a hotel on our own—paying nearly $500 for one night just to have a safe place to sleep.
While we did eventually get a refund, we never received an apology. This was by far the worst lodging experience we’ve ever had, and I would not recommend this property to anyone.