Clarissa Connelly
Google
Wow what a disappointment. First impression was great, the rooms are beautiful, the garden was too, staff were pleasant. But after settling in we noticed so many issues that forced us to check out early and move to another hotel, which we’ve NEVER done.
The biggest issue was the lack of cleanliness. We were extremely uncomfortable. The floors had debris throughout the unit, the toilet had yellow stains, the shower had dirt stains on the floor, there was a strange smell coming from the washroom, hand prints on the balcony window, and the WORST were the dirty beds. It felt like they didn’t change the sheets after the previous guest. The pillows had brown discolouration, and a few pillows felt grimy like someone with oily hair had slept on it. When I lifted the blanket I saw skin flakes like dandruff or scabs, hair, stains, there was black stains on the pillow and blanket possibly mascara, and other indications that this was a used bed. We all spent the first night sleeping on top of the blankets. They don’t have housekeeping clean throughout your stay so it’s not like they can just come clean the room too. This is what ultimately made us so uncomfortable we had to leave. We couldn’t even sleep properly and we had to rest before our long flight home.
In addition, we didn’t love the location, it was on the edge of a sketchy area. When you walk out of the hotel and turn left you head towards the tourist area, but if you turn right it gets a bit sketchy. We turned right to find a store and there were some homeless people, one of which was yelling in the streets and tried to approach us. And the view outside our window overlooked a home that is extremely less fortunate, not a problem, the problem is that there are people constantly sitting outside the home and in direct view of our balcony and window. So we constantly had our windows shut to maintain privacy. And was a bit awkward every time we went out on the balcony we were being stared at. The water pressure was very low as well, adding to the frustration.
It’s disappointing because Las Clementinas has so much potential but these issues ruined the beauty of the hotel. There are many other beautiful hotels in Casco Viejo, this one was not worth it.