Las Lagunas Boutique Hotel

The staff at this hotel are exceptional. The service at the main restaurant (would like to make a special mention of Alex and also Elmer) was so thoughtful, personalized and genuine. We felt very well taken care of. The museum in the hotel gives guests an additional insight into the Mayan culture. The location of the hotel overlooking the lagoon is beautiful, serene and calming.

This boutique hotel is amazing. The location is quite beautiful and feels very safe. Everything felt very luxurious. But what makes this hotel even more worthwhile is its employees. Notably Alex, our dinner waiter and Elmer, our breakfast waiter. I came here to Las Lagunas with my friends and the 5 of us felt like princesses with the service they provided us with. I’ve never been to a resort where the waiter learned my name before we were even introduced; that happened with Alex. Alex’s memory and dedication to his work is impeccable. He is very attentive and respectful and really makes you feel even better than at home. He definitely deserves a promotion and an employee of the year award. He is a topnotch employee! Elmer was also superb. He was very attentive and made me look forward to breakfast every morning. We are thankful to the whole team of employees for making us feel like princesses, but are especially thankful to Alex for his excellent hospitality. Thank you, Alex!

Everything about this hotel was excellent starting with charming and helpful staff throughout.||The food was excellent and the room on the lake had lovely views and was very well appointed but the AC initially struggled.||There was a good bathroom and supplied with good quality products.||There was a lovely pool area overlooking the lake with a bar area. ||We would definitely stay there again.

My stay at Las Lagunas was spectacular. In addition to the beautiful premises and the complimentary Monos Island tour, I experienced the full-day guided visit to Tikal. You must ask for Sergio Raúl when you book your trip at the front desk. I learned so many fascinating facts with Sergio! Having visited Machu Picchu, Palenque and Chichén Itzá, Tikal surpassed all my previous encounters with pre-colonial American life. With lower crowds and a spread out surface, Tikal keeps giving: from its lush trees (ramón, chicle, ceiba, among others) to its ruins, temples and bunkers, the site must not be missed. Sergio made the visit so entertaining that I did not realize the hours spent at Tikal. We arrived with full sun and clear skies and departed with an epic heavy rain and thunderstorm, so be prepared and bring water-resistant shoes and a rain poncho. Even with the deluge, this was the highlight of my Flores visit. Giovanni was our driver. Thanks for your generosity, company and knowledge!! ||Back at the hotel, breakfast is abundant and solid. I enjoyed fresh papaya juice, local coffee, freshly baked sourdough bread and the local breakfast dish (eggs, fresh cheese, refrito and local sausage or chorizo). I also recommend the Petenero tropical (granola with fresh fruits- safe to eat) and the French toast. For dinner, I tried the Pipián, and the Blanco. Elmer, Alex, and Héctor at Las Lagunas Restaurant and Luis at the front desk treated me like a princess. Chela and Payaso are also on my mind. ||For those who are reluctant to travel to Guatemala due to media reports, be aware that you will be under the great care of Las Lagunas. My sunrise and sunset memories will remain an unforgettable souvenir of this heavenly land. I was really happy to visit Guatemala and do hope to come back. ¡¡GRACIAS!!

Las Lagunas Boutique Hotel is a true gem tucked away in the heart of Guatemala. With only a handful of rooms, the atmosphere is wonderfully peaceful and intimate — it feels like your own private paradise. The staff is exceptional. They take the time to learn your name and greet you warmly throughout the day, making the experience feel personal and genuine. The hotel itself is in excellent condition. Our room was beautiful, comfortable, and perfectly in tune with the serene surroundings. We especially loved the calm and relaxing vibe that made it easy to unwind. One of the highlights was the complimentary Monkey Island tour in the morning — a thoughtful little extra that added to the overall magic of our stay. The food exceeded our expectations, especially considering the remote location. The breaded shrimp is a must-try, and the cocktail menu is full of refreshing, well-crafted options. We absolutely loved our time here and would return in a heartbeat. Highly recommended for anyone looking to relax in a beautiful, welcoming place.

What a fantastic place! The rooms, food, and pool were all amazing. We really loved the monkey tour and hiking trails too. Hope to be back sometime ! The staff was so friendly and accommodating. They went out of their way to make us feel comfortable.

My best hotel experience in six years in Guatemala! This hotel is truly a five star boutique experience. My parents and I both rated it in our top 3 hotel experiences in the world. I had heard a lot of positive things about Las Lagunas over the years and worried I had over hyped it, but it blew my expectations up. Not only are the details phenomenal- the landscaping, the toiletries, the lighting (Often overlooked!), the bedding, the art, but there are so many more magical surprises (little mini libraries! A beautiful museum! Howler monkeys! Spider monkeys! Personal hot tubs!) that make the experience totally deluxe. The energy of the forest is incredible and it was a full recharge soaking in the peaceful nature sounds. We felt like the value was unreal for the quality of service. All of the staff were amazing and so kind but a special call out to Luis, Alex, Selvin, and Elmer for going above and beyond with their service and care. Can’t recommend it enough.

Las Lagunas Boutique Hotel, was simply the best experience I've had in a boutique resort hotel. The experience starts with the flight into Flores, and the pick up by Byron in his vehicle for the short ride to the resort. |The resort know you are coming; your frozen hibiscus drinks are ready for you, the comfy check in area is ready with pen and paper.... keys are there. |The bags were already in the adjoining rooms we had booked. The air con was on, the rooms huge and welcoming. L'Occitane products await in the bathroom. |Each bungalow/cabin feels very private, and is connected to the main building / dining and pool area by walkways. Your private hot tub is always at temperature, ready for you after a dip in the pool, and the view of the lake at sunrise is the perfect place for using your coffee station and drinking it all in. |The staff ALL know your name, and if you ask for something one time (hot chillies for my dinner) it shall appear the next night too. |The resort itself is so lush and well maintained, and the howler monkeys are the soundtrack du jour.... |We spent 3 nights here, and did a trip to Tikal which was amazing.|Also the hotel offer a great boat ride around Monkey Island that was great! |I will say, after travelling a huge hunk of the world, and staying in lovely places, this one will be the standout for me. |And now a shout out to the staff, from Luis at the desk, very responsive to WhatsApp messages, Alex and Elmer in the dining room who made us feel we were their absolute favourite guests (as I'm sure they do to all their guests 😊 ) , and the pool and bar staff. |Truly an experience.