Las Nubes de Holbox

I wish we could say better things. But weeks later, the hotel still hasn’t honored or followed up on their commitments. We ended up having to go through our bank to dispute charges. Three different employees permitted us to leave our reservation 3 days early and we would get word our refund confirmation by Monday. NEVER AGAIN HEARD FROM ANYONE. |After two days of exploring we realized there are better accommodations right down the street and for less. Their restaurant was very subpar. You don’t really have the beach you go there for close. The ‘suite’ was two rooms one with no sink or water divided into to locations. The Spa attendants were amazing. Has potential but for the money there are MUCH better options on Holbox. Keep researching. Disappointed.

We had a pleasant stay for several nights and felt the hotel was as advertised - nice rooms, at the end of the developed part of the island, and a quiet experience overall.||There was maybe limited beachfront area to hang out on (some hotels just down the road seemed to have more), but we were right on the water, which was still nice. The white sandbar, aquamarine water, and sunsets made for great views. ||We liked being on the "end" of the island, plus being right where the sandbar starts (you could walk straight out from the hotel and be on it). It was a bit far to walk in the hot sun to town. Taxis were 150 pesos each way and were easy to get (the front desk will call one for you, too). There were bikes, but we didn't use them.||The bed was comfortable. Our room (I think one of the suites) was huge. It was in pretty good condition, though there were a few things that seemed like obvious misses (a missing lightbulb in a lamp, for instance). Wifi was pretty good. I wouldn't count on video calls or streaming, but basic google searches or email were fine.||The restaurant was ok. We had only one meal there outside of breakfasts and honestly found better food/more interesting menus elsewhere on the island. Staff were always friendly and helpful, though. Communications around some tours we inquired about were inconsistent though and varied a bit based on who we spoke with. I wish they had had more official information they could have distributed (laying out the different tour prices, schedules, activities, etc.) so we could have more easily chosen one.||We didn't use the spa, and wished there was a gym to use but I'm not sure any hotel on the island offers that.

Overall, our stay was decent. A friend recommended Nubes and was raving about it but I thought service was very minimal. Breakfast was included but each meal was missing an item... ran out of spinach for the eggs, no juice one day, and no bread the following. The banana bread was prob the best I've ever had so I was disappointed they didn't have any bread at all on the last breakfast. The iguanas were a bit aggressive and wanting food too... one crawled up our legs...||The room was pretty spacious and bed was comfy. I appreciate the thicker blanket and working air conditioning! ||I really appreciated communication via Whatsapp.. especially because you can message ahead to request a taxi. Since Las Nubes is located at the end of the strip, it does take some time for a taxi to arrive. ||There were a few lizards in our room but it's island life. Just a warning for those who don't like reptiles. Lol.

The service was amazing. All the staff were friendly and most were fluent in English, Spanish and I noticed a few spoke French. The room was great except the large crack in the floor, which made us fearful of using the in room jacuzzi. The tile in the bathroom was very dated and could use updating. Lime green with a darker green trim. The restaurant had great food, but the regular visits from raccoons and iguanas scared a lot of guests. The staff say it is their environment and we are visitors in it, so they let them wander.

I almost didn’t stay at this hotel because of the bad reviews, but I’m glad I gave it a chance. Overall, it’s a beautiful hotel located right in front of the calmest and most stunning ocean view. The staff were very friendly and courteous, which made my stay even better. I absolutely loved the island! One thing to note—it is a bit far from downtown. If I come back, I might choose a hotel that's closer to the city center. We ended up walking a lot, which I didn’t really mind, but taking a taxi every day would definitely add up. That said, it was a wonderful stay overall, and I have no regrets :)

Very disappointing stay at Las Nubes||We 2 couples recently stayed at Las Nubes in Holbox and we are sorry to say that our expectations were not met at all and even worse it was the worst stay we have ever experienced.|1. we have never experienced such incompetent hotel management including the management!|2. the service was more than very disappointing. The staff were practically always inattentive and overwhelmed. It took a long time for us to be served and we were often ignored when we made requests.|3. the cleanliness of our room also left a lot to be desired. There was dust and dirt, some cleaning was even forgotten and the bathroom fittings were not in an acceptable condition. I had the feeling that not enough attention was paid to hygiene here.|4. in addition, the room facilities were not as described. The air conditioning did not work properly, towels were tattered and smelly, everything was very dirty and broken.|5. construction site noise during the day and at night a defective air conditioning system with cockroaches visiting|zero relaxation|6. pool quality was so bad that we got skin rashes and eye infections.|7. the breakfast offered was an absolute impertinence without words.|8. the whole hotel infrastructure was so bad that we spent our whole day including breakfast in another hotel. (with expenses)|9. when we came home in the evening from about 10pm to 11:30pm the whole resort was without a license.|The crowning glory was on departure when we politely asked for help with the suitcases and the answer was a very sobering NO! Instead, they watched us carry them and there was no|farewell.|The location of the hotel is nice, but that alone cannot make up for the massive shortcomings in service & management and cleanliness. We had hoped for a relaxing stay, but unfortunately this was not the case.|I hope that the owner takes this feedback seriously and makes immediate improvements so that future guests can have a better experience otherwise we see no economic future for this hotel!

The hotel is at the farthest point of development on the eastern side of the island, so it is quieter than other locations and in a great position to walk the sand banks toward Mosquito Punta any time of day as well as enjoy quiet views of the water and the wildlife that comes up on the decks. My massage with Jesus at their spa was 5⭐️, and I get a lot of massages😉.

Very clean, wild animals around (raccoons and iguanas) very cute. Clean beach club with amenities like kayaks, hammocks, outdoor beds. It’s a quiet place away from the loud party from downtown. Great place to relax, tan, read a book. We had a great time, we will be back with our kids next time. It’s the last hotel towards Punta Mosquitos, which makes it secluded and quiet. We had a great experience.

if I could leave 0 stars I would. I went during the month of June 2023. I purchased a day pass only for my phone to be stolen by staff. a local stated they seen a staff member named either Felipe or Demetrio take my phone. not only that, but that the staff also search in golf cart rentals and take other belongings. I highly DO NOT RECOMMEND this place at all. the staff is to not be trusted.

Day pass purchased for beach club. Service was fantastic! Ceviche is killer and the drinks are great. This is the best beach on island.

Came during a bad time due to sargassum, the rating is not due to this but due to how the hotel accommodates for this. They do not clean the beach, instead they late the smell get so bad you can't even go outside. Not only that they don't try to please you in any way. No voucher for future visit if you want to cancel a day no promotion of any kind nothing at all. Very disappointing. The beach was unusable. I understand it's out of the control of the hotel but it's also out of the customer's control.

EVITA ESTE HOTEL. Estafado y no seguro. El HOTEL NUBES es un problema. El club beech del hotel es ruidoso y hay poca privacidad. El nivel de ruido de las habitaciones es ridícula que les parezca. ¡El gerente evitó enfrentar el robo de nuestra bolsa en el club de playa y luego quiso cobrar por la bolsa! Nunca jamás recomendaría este hotel. Es el peor servicio en la recepción. Y luego se negaron a llamar a un taxi y apagaron la electricidad. El personal de recepción es grosero. El restaurante es genial, pero evita este alojamiento de hotel cuando vayas a Hobox. Muchas mejores opciones. ¡Alto! Y luego está la piscina para adultos que no tiene letrero solo para adultos y tenía niños jugando todos los días. Si está buscando un lugar para relajarse, este no es el hotel para quedarse. No hay gerente de guardia por la noche y no hay forma de escalar un problema. Si pudiera dar cero estrellas lo haría. #LasNubes de Holbox. #holbox #terriblecustomerexperience #holboxhotel #holbox AVOID THIS HOTEL. Ripped off and not safe. The HOTEL NUBES is a problem. The hotel beech club is loud and there is little privacy. The noise level by the bedrooms is ridiculous. The manager avoided confronting the theft of our bag at the beach club and then wanted to charge for the bag! I would never ever recommend this hotel. It is the worst service at the front desk. And then they refused to call a taxi and turned off the electric. The front desk staff is rude. The resteraunt is great -- but avoid this hotel accommodations when going to Hobox. So many better choices. Loud! And then there's the adult pool that has no sign for adults only and had kids playing it every day. If you are looking for a place to relax -- this is not the hotel to stay at. No manager on duty at night and no way to escalate a problem. If I could give zero stars I would. #LasNubes de Holbox. #holbox #terriblecustomerexperience #holboxhotel #holbox

Las Nubes is one of the most beautiful, relaxing places We've ever stayed at. Chill, friendly and stunning is the best way to describe it! The best place on the island! So close to the action but far enough to feel like you're in a dream. But our highlight was the staff. They go out of their way to make your stay as perfect as possible. In a casual kind of way. Which I adored! Food was the freshest I had on the island and our main man Edger was a star! Edger, thank you for being so lovely and brilliant! You are a natural, much like all of your colleagues. 5 STARS - (sometimes it sucks to write this because it's going to be hard to get another reservation) But I have to be honest! aMAZING!

We had rooms 22 and 24, best rooms there if you ask me. The food, the beach, the service were all amazing. We saw other hotels and this was by far the best on the island, even better than Sandro. Make sure you add in plenty of time for the golf cart taxis, as they take a long time getting to and from the resort.

Love it!!!!...stunningly long sand bar...walk forever...brilliant...Tarpon fishing is crazy good in this area...

Once you have checked in it is not possible to reduce the number of nights no matter how long your stay. Have not experienced this before and it make one wonder why... Located at the end of the island with its own beach which is great for letting kids loose. In general whole hotel area is great for kids. There is a kitesurf school next door. Rooms and decor in general is tired and average. Service, for Mexican standards, is slow to the extreme. Food is fine but again average. Half of the bikes available are in bad condition. One kids size bike. There is only wifi in the reception. I never managed to get it to work. Mobile signal for telcel and movistar does not reach beyond room 23. Our impression is that Tortugas offer a similar experience closer to the city and with much better food/service.

I went to Las Nubes only to have dinner and was very pleasantly surprised. The food was very good, they had several Mexican appetizers that were very goos, their pescadillas are excellent, and so is the ceviche and the calamares al ajillo. The service was outstanding, the music was very good, and it is the only place in Holbox that has a screened outdoor terraza, that was great to find because there were lots of mosquitoes in all the island. The food was reasonably prices and so were the drinks, and they had lots of choices of cocktails with fresh fruits with or without alcohol. The staff is incredibly friendly and attentive.