Tenley H.
Google
An aesthetically beautiful location but completely devoid of customer service and warmth.
Mistakenly walked into the roasting room but they didn’t seem to serve coffee there. No worries. Had a discussion with one of the owners (?) about how Ethiopian coffee is a world standard to judge each roastery. Was then l told they didn’t serve said coffee at their location, that I could smell it, but I’d have to buy a pricy bag in order to taste it. I remarked that this was a pretty strange way of doing business. The owner simply shrugged, unable to offer a solution.
I needed a coffee regardless, so I waited in line behind a customer who was debating cake types. The other baristas on the line stood in place. After a few minutes, I politely asked the very sweet barista to prepare me a flat white. It was fine.
After paying, a *very* pleasant manager (shout-out, Ognyan) offered to make me a shot of the Ethiopian. While I definitely appreciated his hustle, it was extremely tannic with a thick layer of oil. I’m glad I didn’t buy a bag: It wasn’t pleasant.
What angered me, however, was hearing that employees’ tips are gathered and divvied up at the end of each month. If you’ve ever worked in the service industry, you’ll understand how deeply unfair and demoralizing this practice is.
This place felt like someone is living out their fantasy of owning a luxe cafe—without knowing the basics of running a cafe.