Lesego Boemo
Google
I am so disaapointed in the service I received at my last visit at this establishment.
1. I came to collect my laundry and my clothes were mixed with another man's items and baby clothes.
2. A few hours after leaving, they called me to come back and collect more of my items because several of my clothes were put into another client's package. I accepted their apology and drove all the way from Sandton again to come collect the remainder of my clothes.
3. When I get back to Sandton, I noticed some humidity on the plastic in the clothes that were in the hanger. When I touched the clothes, they were wet! Not damp, not slightly wet, they were absolutely wet and what broke my heart is that they put all the wet clothes in the middle of the bunch, almost as if they wanted to hide it and it would not be obvious upon collection. And the WET black pants were placed ontop of my white shirts that I wear to the office.
4. My belt that was custom for one of my suits was not on my pants.
I sent a wattsapp text to the number on their Instagram page and I was basically told that they are now closed for the holidays and I am yet to receive an explanation as to why my clothes were wet and what may have happened to my belt. The only good thing about the establishment is Fadzi - she is lovely and sweet. Apart from that, it is the worst laundromat I have encountered.