Brian G.
Yelp
They don't care for the fish they sell and even care less for the customers who buy them.
Last Saturday I went to LAX Aquarium to buy live fish. I spoke with a clerk and the manager on that day. I clearly told them my tank size that is 55 gallon and they are already 12 cichlids in there. The store manager who others referred to as the "expert" in that store, after a 10 minute discussion, showed me some Monos (about 2 inches) and Shovelnose fish (about 4 inches). I bought overall about 20 fish for 3 different tanks , including two Monos and two Shovelnoses for the Cichlid tank. I took them home and immediately I noticed the Cichlids were not happy with the Monos and Shovelnoses , so I separated them. Later, as I read about them, I learned that the Shovelnoses get to be FOUR feet long! Can you imagine two 4 feet long fish in a 55 gallon tank (the tank is only 4 feet long) ?
So I called and the person answering the phone said I could take them back for store credit. So I drove down there again on Sunday. I presented the fish to a blond guy (who was present the day before while I was discussing my situation with the manager). He snapped at me with an attitude that "we sold you that fish because you insisted on buying fish! " Really? You are a fish selling store and you are complaining that why a customer insisted on buying fish? I told him, I wanted the right fish for my tanks and fish that would grow to be 4 feet long are not suitable and they should not have offered that fish to me. At the end, I wanted to use the credit for some hard items, but the blond said, store credit for "live fish" only!
I had to take some Mollys to use the store credit and paid for the hard item separately. This was a disgusting service from LAX Aquarium (to sell something absolutely unsuitable and not workable for a customer) , and blame the customer for insisting on buying fish and without apology forcing the customer to buy a dozen more fish that he did not need at that time.
When I asked another clerk why they even sell a fish that would not fit into any of their own fresh water tanks, she said: "We just want to sell them". This is animal cruelty. They must be closed down to save those creatures from torture and unnecessary deaths by these unscrupulous and unconscionable group of people.
Shame on the management of LAX Aquarium to not care about the fish they sell and the customers who buy them.