R666XShelenc
Google
We were very unimpressed with our experience here. It's very expensive for a plain drab room with some bunkbeds, but my main issue was that it didn't feel as though any consideration had been given to what the guests actually needed or wanted. It was difficult to find, instructions unclear, and when I found the hostel there was no one there. Went back out the front and called a number stuck to the gate only to be told to go back to the Spa which I'd just carried all my bags past five minutes ago. Payment in cash was fiddly and for the price I couldn't believe we had to pay to rent towels as well- a real rip off. I went back an hour late to collect towels and the Spa was closed and number went straight to voicemail. No one around to help after 6.30pm. The kitchen is well equipped but the cooker etc was very inefficient, and the hostel was freezing. My main issue was that there was no way to lock the front door of the hostel, any of the rooms, and you couldn't even lock the shower doors. Not being able to lock the shower door in a mixed shared bathroom is absolutely not acceptable. When I asked about looking the door to the private room we had paid for I was told 'we don't lock anything here, it's the safest place in the world.' Firstly, you don't know anything about the other guests so that's hardly relevant and secondly, I don't think it's appropriate for the owners to decide what level of risk I should accept. Also pictures show beautiful grassy spaces with amazing views, but you're not allowed to use them so feels like false advertising. Also being told to check out by 9.30 and strip your own bed which I don't generally mind doing, but overall it felt like the owners wanted to take as much money as possible and put the bare minimum into the guest experience.