Maciej P.
Yelp
We went there with friends for some casual tea/coffee/dessert in the middle of the day. The service was awful from the very beginning. We were given menu after some 15minutes of waiting and the order was taken after 30minutes of arrival - great star for a supposedly "best hotel in Paris"... We were also notified that because it was not 3PM, half of the menu is not available.
Hot beverages started arriving after 20 minutes of ordering them (there were only 3 tables taken at the moment) and because of this tremendous speed it arrived in dirty cups... Wine continued soon after (glasses were also dirty and stained, I assume because the service was so rushed to help us). As for the coffee itself, it was sour, undrinkable.
The wait for the desserts continued up to 1 hour after ordering them... When they finally arrived, they were served with the pieces of paper that are used for easy storage but are meant to be removed before service. By the consistence of my dessert, I could see the pastry is made in the morning, maybe even on a different day, Hence, we were puzzled by the limited choice in a given timeframe.
In the end, the desserts were refunded, because of the wait. Nonetheless, I cannot recommend this place to anyone, as it reflects a complete lack of respect for a customer. In Paris there are 7 other "Palace" status hotels with a wide range of restaurants and lounges, hence, luckily we have other places to hang out in style.