Le Boutik Hotel

This is THE WORST customer service we have ever received. |Our room stank, it was unbearable- which is very hard to evidence. |We immediately raised our concern by calling the contact number as there’s often no staff onsite- but instead of receiving a constructive solution, we were offered no alternatives and met with a dismissive, unsympathetic response. |They would rather we stayed somewhere else instead of seeing to our issue/uninhabitable room, so we luckily managed to book another hotel for the night and were told that someone could come in two hours to investigate. |When we returned the next day, we were told no one had come to fix the problem because the host assumed we were “staying elsewhere”, despite us not being given any alternative.|We were then told they would resolve the issue and call us once it was done. That afternoon they claimed it was resolved, but upon returning the horrendous smell remained. The receptionist — who had not checked the room before calling us to return — entered with two other staff members, and all three agreed the smell continued.||This demonstrates on two occasions that the matter was not taken seriously. ||We are very disappointed. A lot of our time in Annecy was wasted with back-and-forth to the hotel, awaiting resolutions that never came. It caused so much upset at the start of our trip and has continued for months afterwards, as we and booking.com have been ignored for almost three months now. ||This experience has not only disrupted our trip but left us feeling unwelcome and upset. Rather than offering meaningful assistance, the way this situation was handled made us feel dismissed and blamed. They will accuse you of being threatening and harassing and state things that are factually untrue. Our dispute was twisted into an accusation of “aggression”. ||I was in the first trimester of pregnancy and shouldn’t have to explain why I needed a room (I had booked and paid for) to rest and recover in that wasn’t smelly. ||We understand that issues can happen in any hotel, but the true measure of service is how they are addressed. Almost three months later, we have paid for the entire stay without staying there for a single night. No apology, no resolution, and no compromise have been offered. This raises serious concerns about whether they knowingly placed us in a faulty room. I now suspect this may be a deliberate tactic — A SCAM — where guests are placed in unacceptable rooms with no intention of addressing complaints.||If you already have a booking and there is an issue during your stay, I recommend evidencing all communication (you will be spoken to awfully). I wish you good luck and hope you have no issues during your stay.||The hotel may respond to my review, but this contains everything I have already fed back to them. We have evidence and recordings which document my truthful reflection despite what they may say. ||I loved Annecy and it has always been top of the list of places I recommend to people.. but after this experience, I truly feel I will never return.

Lovely hotel located right in the town centre so easy access to mamy bars and resturaunts. Annercy lake is right in front of the hotel where you can rent boats or just relax/swim. Beautiful decor and we had a free upgrade for 2 nights. The room was spacious and the bathroom, shower was also a good size and was designed like a wet room. The bed was comfortable and the hotel was nice and quiet. I wpukd recommend this hotel due to its central location and nice decor.

The main radiator in our room was cold upon arrival, despite freezing temperatures outside. The air conditioning was blowing cold air even when set above 23°C. After two calls to the service, the radiator only became lukewarm. The bathroom radiator did not work at all due to a missing valve. We were promised assistance and a portable heater, but nothing was done. When we returned from dinner, the room was cold again and no heater had been provided, so we spent the night freezing. A portable heater was finally brought at 8:45 a.m., just one hour before departure. We were very disappointed by the overall experience. In addition, cleanliness was below expectations, with dust and residue on the room decorations, and there were not enough working power outlets in the room.

Le Boutik Hotel is a place to avoid. Far and away our least favorite hotel and we travel extensively. Their website states they want to keep their “address confidential and secret.” I’ll go one better. Keep it off the web.||The rooms are visibly dirty, the morning breakfast is scant and tasteless, and the owner is always irritated, unfriendly and unhelpful. He couldn’t help with directions, bus routes or taxis, or restaurants. They promote lake and garden views and have neither. Just a highway and lots of traffic. Their heating unit spit out dust, dirt, and a foul smell. The one bright spot is a young man who makes coffee in the morning. But let’s face it, it’s France. There are lots of places to get great coffee. And lots of other beautiful places to stay.

As seasoned travelers, we were intrigued by this “concept hotel” with trendy, minimalist, artistic rooms. The website even warns the address is “confidential and secret” — and now we understand why.||Check-in is self-service via a malfunctioning keypad down a dark alley. When we called the intercom for help, the response was curt and downright rude. It is a B&B business model. Our room, advertised as “lake and mountain view,” actually faced a busy street with 24/7 traffic noise — so much for the serene escape. Ventilation didn’t work well, leaving the room hot and stuffy.||Texting the owner about these issues earned us a lecture about how “complaining by text” is unacceptable and accusations that we were “not honest or courteous.” And "we could choose to leave but there would be no refunds." We alerted him we would be leaving early. Got a flight out at the last minute, three days early. Upon arriving back in the states, received yet another long message scolding us for not giving the exact time of departure. Request for breakfast refunds? Denied.||Minimalist? Yes. Conceptual? Only in the sense that enduring it was a concept in survival. Do yourself a favor: stay elsewhere.

Cute design, good location, BUT that‘s about it: bedsheets not smelling fresh, no TV in the room, no fridge, no safe and most of all, NO own parking even though it’s listed among their services on booking.com. Public parking is nearby but full. Too expensive for what it is.

Great location, just a short walk to the lake and old town. The hotel is a charming old building with lots of character. Rooms are clean, nicely decorated, with good air conditioning and soundproofing. Beds are comfy. Breakfast in the courtyard is lovely, but the selection is a bit lacking for €20 per person. Staff is polite but a bit reserved, no smiles.

Enjoyed the room until 3.30am when other guests decided to arrive. They made noise for more than two hours and a pervading smell of coffee? and other foods filled our room. This spoiled an otherwise potentially pleasant visit.