Jacqueline H.
Yelp
The C3 Hôtel is a beautifully appointed space in a lovely neighbourhood with easy access to public transportation. If it had a higher level of service, it would be 4 or 5 star, but for now it appears to suffer from staff shortage common in Québec.
Our room was in the basement, which was airy and comfortable and light. There are 5 rooms located downstairs, in "the underground". Room 500 is in the lowest part of a 175 year old house, however, and sometimes the room got sewer odour, mostly in the mornings. Our toilet and sink did not drain/flush as well at those times. Not a deal breaker, one should just be aware. Overall the room was great, lots of space, quiet.
Unfortunately our check-in was bumpy. The reception person was training a staff, and forgot what she was doing midway through our check-in as a flustered woman ran up to the desk speaking rapidly in french. We stood there as both staff were distracted by this woman, and on retrieving one staff's attention, she seemed surprised we were still there. I pointed out we had not been given our keys. She passed us an unmarked set of keys and returned her gaze to the flustered woman, who was being attended to by the other staff. It was like once again we had vanished into thin air before the receptionists' eyes! I had to interrupt AGAIN to ask what our room number was and where we should go to get to the room. Oy...
There is a breakfast room offering a nice place to sit, dishes, and coffee/hot water 24/7. Sadly they do not offer breakfast in this room yet, it is bagged breakfast dropped at your door, which of course they don't tell you until after booking. I quite dislike this, given multiple food sensitivities (they never ask, by the way) and just general waste. This was the experience, the bagged breakfast was definitely below average, muffins were inedible.
There is an envelope to tip the housekeeper, but housekeeping did not visit once, not even to empty garbage, nor were we ever offered fresh towels or anything during our 3 night stay. We're pretty low maintenance, but I'm surprised no one even knocked or called. It's a small place, only 24 rooms, why such poor communication with the guests?
Nice hotel, great location, needs better service.