federico lodolini
Google
Great Location, But Lacking in Service and Communication
The hotel is well-located, but unfortunately, the service and communication left much to be desired.
During my stay, part of the hotel was under renovation, which meant there was no designated breakfast area. Guests were expected to either stand in the hallway or have breakfast in their rooms. It would have been appreciated if this inconvenience had been communicated beforehand.
My room was small and cozy, but noise was an issue. I was woken up several times during the night by a mechanical noise resembling a water pump coming from the building.
Additionally, communication with the staff was frustrating. Despite requesting an invoice under my company’s name both in advance and several times after my stay, I never received it.
Overall, while the location is excellent, the lack of clear communication and service issues significantly impacted my experience.e