Le Clervaux Boutique Hotel

The service was very good, from the reception to the people in the restaurants, to the cleaning ladies who greeted me with a nice smile always. The location is beautiful, Clervaux is a small but cozy village. The room is also good, I stayed in the Clervaux Suite, the only small complaint that I could have is the pillows are a bit hard/stiff, personally I prefer softer pillows. But that is just my personal preference. But I didn't want to bother the staff with this. I definitely come back and would recommend this place highly.

Rooms well appointed and large, almost flat size, with cosmetic maintenance needed everywhere. Wobbly toilet seat, one sink fine the other missing chrome attachments, chips and marks etc. All little things easy to fix that took the shine of an otherwise decent hotel. The carpets in the lobby were overdue a scrub, while the copy paste art work on every landing felt as if you were going around in circles. Personal choice, but we prefer bathrooms with physical doors. Our room was open plan and it seemed an oversight not to fit pocket sliding doors. The Hotel was fully booked but we noticed older rooms had these. The Spa services we didn’t use, the Jacuzzi was cold and a little grimy, whilst the swimming pool though great in photos was sardine tin packed. In fairness it is a small pool so doesn’t take much to feel busy. Believe non guests may also pay to use, perhaps in peak occupancy this could be reviewed. Hotel staff were welcoming and helpful. If you are able to get a deal, then it makes sense, otherwise …….

My room was really lovely and comfortable. The spa is spacious and welcoming. The hotel restaurant was very good. The staff were very nice and helpful. Only issue I had is that you can't identify the hotel from the road, so I drove around in circles for a bit. Some signage might be helpful.

We were pleasantly surprised with the large size of the bedroom, living-room and bathroom. All amenities as well as bath, shower, bathrobes, slippers. Very clean and complete. Fantastic breakfast and wellness in both service and facilities. Highly recommended!

We had an amazing stay. We booked the duplex suite through social deal and everything went seamlessly. The staff is very friendly, the room very clean. Diner was good, breakfast was good and the spa was very relaxing before a long drive home. |Would definitly stay here again.

We chose Le Clervaux Boutique Hotel because it advertises itself as a premium “4 Étoiles Supérieur” property with services such as room service, concierge, and luggage assistance. Unfortunately, none of this was true in practice.||||Our room was not ready at the 16:00 check-in time.||||Room service is heavily advertised online and in-room (with menus and internal phone numbers), but it simply does not exist. I tried calling for over an hour with no answer; when I finally reached staff via an external number, they admitted the phones do not work and that there is no real room service — guests must walk to the restaurant themselves.||||No concierge or luggage assistance was available, despite being listed as an amenity.||||All of this while charging €240 per night, more than double the price of other hotels in Clervaux that are transparent about what they offer.

We booked a normal suite, but during Check in there seemed to be a problem, we have been asked if we have booked a "suite historique" (which we didnt) and the receptionist already indicated it might not be ideal. But as it seemed for whatever reason we had been assigned a suite historique (room 311) although we did not book one. The room was under the roof, so me and my pregnant wife had to watch out for our heads because we are tall people. It was also very old fashioned. When I went back to the reception fortunately a solution could be found as there was another available room in the other building (hotel was officially fully booked). It cost us 15 Euros more than in our initial reservation, in my opinion the hotel management could have just asked us the same price as a commercial gesture (the new room was only available at 16:30) due to the inconvenience caused. We were offered a voucher for a drink at the bar though and the staff was friendly and helpful. The new room (Suite Number 12) was perfect, clean spacious and nicely equipped. Only the bed mattrass should be replaced soon in my opinion (for me it was too soft, as i have back problems i am a bit sensible though). We had booked half pension, the dinner was very nice, also the location. Only (slight) disappointment was that we had to not only pay for our drinks but also a complementary amount because appearantly the price of the menu which we booked in advance had changed in the meantime. I thought that was a bit unusual. I would come back though but i would definitely insist on not booking a "suite historique" in order to avoid any misunderstandings. The suite historique 311 is in my opinion not worth being called a "suite".

It was our second stay at Le Clervaux Boutique Hotel. This time the check-in was confusing as the reception is located at Koener Hotel. We received some misleading directions how to find our room and had to run back and forward in the rain. Restaurants ... despite initial guidance by staff, Rhino Sports Bar was closed during all days (Th, Fr). Later we were informed that it is closed for time being ... the label on the entrance tells abut exceptional closure that day! When enquired about another restaurant attached to the hotel (Italian restaurant) we were told that they don't know as it doesn't belong to the group running the two hotels. Finding a breakfast room was a challenge, the facility is unusually large, a quiet music would made it much more comfortable. The breakfast selection itself was rather disappointing for a 4 star hotel. The Brasserie restaurant is located next to the reception and has quite boring setup in the adjacent building made of glass. Room service replenished a coffee capsules to decaf only ... no new tea bag was added. The Spa is nothing special, there were two minors playing ball in the pool and making quite some noise. Despite these disappointments, our room (suite) was clean and comfortable. BTW, no questions like "how was your stay" at check-out.