Yulia K.
Google
We had a very disappointing experience with Le Collections. For a company presenting itself as a luxury villa rental service, the so-called concierge support was completely unreliable. They advertise it as included, but in reality, it adds no value — you are simply overpaying for the villa rental, while the “concierge” service is little more than words.
We booked a boat 6 months in advance, only to be told the night before that it had “broken.” The replacement was poorly managed — full of delays, extra charges, and zero accountability. No compensation was offered for the inconvenience.
Even basic requests such as changing linens or assistance with luggage were handled unprofessionally. The overall experience was marked by poor management and a lack of responsibility.
In short: you are not getting a true luxury service, just an overpriced rental with unkept promises.