Le Creuset Outlet Store

This is a great location if you buy. A shop from hell if you try to return. All Le Creuset outlets are like that. When you buy, they hand you the box, give you an apparent assurance that everything’s perfect inside (albeit Le Creuset itself claims the hand made nature of their products would rarely appear the same perfect shape). They rarely open the box for you, let alone offering you a detail visual inspection of the item. When you try to return, however, they would carefully inspect the item to death to a point, it’s just loony. Every single excuse they could found to refuse the return, they will use. With some luck, they will insult you too as if you are a liar. For example, if they see any scratch, they will blame you and claim the item cannot be resold, thus, cannot be returned. So, please do yourself a favor. Those people at Le Creuset Outlets cannot be trusted, no matter how nice they talk when you buy. Insist on opening the box, have detail inspection of the item before paying. Because, your good deed and trust will only punish you if you decide to return.

Andrea today was amazing, so helpful and efficient! We come here often enough that some associates come and go, and that’s ok. But Andrea needs to STAY. Great asset to the brand and this store.

Absolutely horrendous experience from top to bottom. No resolution after speaking/waiting on hold for grand total of 8 hours and counting (on hold now…)! Spoke with 5 customer service representatives and 3 managers all who had no idea where my order is. Each individual gave me a different story whether it be new system causing delays, package is on truck, and my personal favorite we don’t know what’s going on… we need to reach out to our warehouse. Finally over it. Can’t justify spending $1,600 on pots and pans for this level of service. Requested refund. Promised 7-10 days. Going on 2-3 weeks… no refund. For all the praise surrounding Le Creuset I expected this process to be effortless. Absolutely absurd… I will never purchase a product with this company.

The staff was exceptional. The chef was informative. Most of all, my wife loves the Dutch oven and now cooks all day long. Now with brighter and bigger smile on her face. It's professional quality. The food we've made is restaurant quality. The visit to the store surpassed my wildest expectations by far! Don't forget to ask for the recipes.

This is now my favorite Le Creuset store. In my recent visit, the staff was so helpful, polite, and fun to be around. I called the day before and Chris was extremely kind and helpful over the phone. Julie helped me find everything that I needed as soon as I walked in and truly cared about my experience and purchase. I can’t wait to return.

Hi, I went into Le Creuset at the Jersey Outlets to shop… I only wanted to spend $100 on a gift… the manager Tracey greeted me, asked what she could help me find, helped me by explaining the products to me, helped me pick out a color… needless to say I spent over $400 due to her customer service skills!!! I told Tracey I was going to let the company know what an excellent help she was!!! Thank you!

Chris was very helpful and knowledgeable. He offered to hold our bags in the shop while we finished our shopping. Then afterwards he had us call the store and he brought it our bags! Awesome experience and great prices! I’ll be back again when I’m in the area!

What a great store! Just started my Christmas shopping and the store made it so easy with their pre-made gifts. I've been to other stores, and I've only seen it in this one. Employees very helpful also.

After looking around a specialty retail store that carries this brand but did not have the item I was looking for, a sales associate whispered to me I could try looking at Le Creuset's Outlet store. Upon arriving, I noticed they were having a storewide sale inside. I was looking for a specific dutch oven (Sauteuse) so that we can not only braise our beloved meats but have a more multifunctional one. Due to the President's Sale where most items were between 30% - 40% off, we came at a very busy time. Yet through the madness, the sales associates were all patient and very accomodating. Things are grouped by style and they offer the more popular colors. Happy to conclude, they did have my Sauteuse in Marseille Blue. This outlet store carries everything from bakeware, cookware, and its accessories, kitchen tools, to tabletop. This small but mighty store carries it all! All the associates were wearing masks and there were plenty of liquid hand sanitizers found near every set of displays. So are recipe cards to help you tell your family, "what's for dinner."

I love cooking with my Le Creuset French ovens, a.k.a. "dutch ovens". However, these things are not cheap. The 7.25 quart round oven, one of their most popular products, lists for $515. The street price at Williams-Sonoma, Sur La Table, Amazon, and the Le Creuset web store is $385. That's a lot for a pot. Which brings us to the Le Creuset shop at the Jersey Shores Premium Outlets mall. This store has a large selection of their cookware, bakeware, kitchen accessories, and even cookbooks, at substantially discounted prices, and seasonal sales with prices slashed even more. Chris, the manager, is very friendly and knowledgeable. He is a professional chef, and he gave me lots of advice on how to cook and care for the pots, some culinary tricks, and personal recipes. I got a new 7.25 quart round for $189, less than half of what it normally sells for everywhere else. It is first-quality, not a factory second. I love a good deal. If you are in the market for cookware, you should visit this store.

Love this store! Chef Chris and his staff make you feel at home when you walk into the store. As much as the price is good, you want to go when there is special sale going on. Everything is top quality, even if the product is made for the outlet store. The store will allow you to store your purchase in the store room so that you don't have to walk around carrying these heavy pots and pans. Just drive to the back of the store with your car, call them, and they will bring the purchase to you. Highly recommend!

Searching for a heart shaped cocotte everywhere until I reached out to this store. Chris was amazing with his customer service and was very helpful with every step to get this item shipped to my house. Thank you so much for everything! Best customer service ever!!!

The store managers have a lack of sense of respect when treating customers. They judge you on the items you buy and are outwardly combative when you ask questions. They treat white customers much better than they do minorities

Amazing service from Chris! It is certainly challenging to accommodate customers during this pandemic, Chris was so patient with us and gave us the attention and necessary recommendations when it came to the products. Will be shopping with him again!! Thanks again and I can't wait to get my pots!!

A great store with anything you could want that is Le Creuset. The sales ladies were so nice helping me to find what i was looking for and able to find something that was on sale. I'll definitely stop in more often to see if i can find a bargain or if i need a great gift. Their products are always great!

My wife is a big fan of Le Creuset cookware. I'm a big fan of the things my wife cooks. I'm not a big fan of spending a lot of money on cookware. For these reasons, I'm a big fan of the Le Creuset outlet. They have a standard discount based on how much you spend (if you're buying regular price items). The real bargains are their sale items, though. If you live close enough to go often, or if you don't care about having your pieces in the samecolor, you could put together a cookware set here pretty cheaply.