Le Cygne D'Argent

I booked a room in the hotel and paid in advance. I never made it in because when I got there on the day I had booked to arrive, it was closed. DO NOT BOOK this hotel. It might actually be a total scam. It is a shame. This was a bit less than two weeks ago and I still haven't been reimbursed through Booking which I used to book this hotel.

I felt, the towels and blankets were not washed at all after someone left the room. It was full of dirty smell. If you have a meeting in the morning, no one is there to attend and the building will be locked,even you can't go outside. I had to cancel my meeting. Worst experience ever.

Had a welcome night here while cycling through Belgium.||Its a pretty shabby 3 star hotel, but was a perfectly clean and comfortable room, good bed, located on a quiet street so i had a good night sleep. ||The breakfast provided was also good, considering the price. ||If youre after a fancy room for a romantic break look elsewhere - the decor is all faded and old, and i for some reason the hallways were painted black! ||But the price was reasonable - the bed comfy and room quiet. En suite shower was hot and bathroom/towels clean. The room windows opened fully and there was a large desk fan to keep cool with. No AC.||Only real bad point for me was the smell of cigarette smoke in the corridors from neighbouring rooms. Why allow smoking inside?||

The room was very dusty.The same was in the hallway, like the carpet was never vacuumed. No air conditioner. The fridge is very old and not working. The room insulation is very bed, so we could hear our neighbours and visitors of the restaurant. The only positive thing there, is the friendly staff working at the hotel. Anyhow I would recommend to find better hotel if you want to enjoy your stay.

I was really disappointed with this hotel. The reception and decoration in general is old and worn out - upstairs the corridors are painted black which is a bit disconcerting. Our room was fairly clean but again in need of an upgrade - for example the radiator was off when we came in but when we turned it on the room was far too hot. The breakfast buffet was fine but not worth the price. Overall not really a nice place to stay and overpriced - although I have to stay all of the staff members were very friendly and professional and even went out of their way to help us.

Dear management and future guests, If you think about going to this hotel, I would not recommend it! Not because the price or the characteristics of the hotel, because we had a good stay. But the service at reception and back office is terrible. At check-in time as been asked us a deposit of 100€ without any previous advice we accept and he left 100€ in cash as they told us that we don’t need to leave our credit card as guarantee. Now for two consecutive months I been calling the hotel and inclusive sent 2 e-mails which was not answered to try to get MY MONEY back. 6 weeks after I received 95€ in my account, I called back again the reception and I had an answer that I don’t know you need to call after 4pm. So with a lot of paciente I called back and the lady on reception tells me that my 5€ missing it is the fees to transfer the money and it is like that for everyone. I am not talking or writing this review because 5€ but yes because the way that this problem was been deal with it! I think is very unprofessional the way that you deal with guests and on top of this the miss communication for your guests or future guests. Imagine that I will not have 100€ to leave as deposit or even a credit card, how I would stay with you? Imagine if it was the opposite, you tell me I need to pay 100€ and I sent you just 95€ because the fees would you accept? So again, and again , and again I am not gonna pay 5€ to received MY money, I left 100€ I want my 100€ not 95€, if it is like that for everyone I should be informed previously not 2 months later. When you borrow money to someone you expect to received back the some amount, it is the same situation here. Hopefully I hope this review arrive to all of your future guest like that they can be previously advice to leave the credit card in reception because they will be asked for it and if they leave debit or money they will lost 5€ for a stupid reason. Thank you!

Yes it's true that the rooms and hallways are super dark not least because they are painted black. Otherwise the rooms are generally fine although they are a bit "worn out" and the bathroom is quite small. The breakfast buffet has all you need in the morning but don't expect something super fancy. The staff is really friendly and helpful.

Pretty centrally located hotel. Clean, helpful staff. No parking, you have to pay extra for a private car park just around the corner. Wifi in the rooms was pretty poor. Overall, everything about the hotel was OK. Nothing made it standout, but that's not a bad thing. It served its purpose, so if that's what you're looking for then this is for you.