María C.
Yelp
WORST SERVICE EVER RECEIVED IN MY ENTIRE LIFE It has taken me almost a week to write a review about this dreadful place because that has been the time I have needed for recovering from the shock my friends and I had on Friday June 24th, 2016. In spite of spending our holidays in Bonnieux for 3 years now (where there are much more wonderful places than this pretentious cosy patio) we had never been there, so we decided to give it a chance and we made the booking two days earlier. All smiles from the owner then. I guess he knew us from passing by every single last week in June ( we love sitting by the beautiful épicerie Les Bonnilis just across the street and taste their gorgeous wines and charcurterie). For our absolute SHOCK, when we sat on Friday evening and requested the menus, everything began to be completely surreal. One of us is lactose intolerant and celiac, but not bad enough (thanks god) for ordering special menus. The only thing we requested the waitress was asking the chef if the sauce came with any kind of milk. On second later, the once upon a time all smiles owner came to our table. He began LITERALLY INSULTING us in French. He started to say how tired he was from ALLERGIES AND ALLERGIC, swearing, using all kind of insults and unimaginable bad words repeatedly.My friends, who do not understand French very well, were just asking me what was going on, and when one of them tried to tell this madman not to worry, to my definite surprise, he made her shut up, by touching her in the arm and saying: " shhhhhh, hush up!!!," leaving the table. We were astonished to death. My friends asked me what just happened, and when I was able to come out of my shock, I went inside the restaurant to ask him if he was out of his mind, as we never even had the time to tell no chef, nobody,to change anything from the menu, just wanted to know the ingredients in order to know what to ask for. HE HAD NO PROBLEM IN ACKNOWLEDGING ALL THE INSULTS HE HAD USED, BUT HE DID NO WANT TO APOLOGIZE (I told him to go outside and express his apologies to the ladies), SAYING HE WILL DO IT LATER. I said not later because we were leaving right then. He said: "FINE WITH ME." The chef came out of the kitchen, and I presumed he was going to apologize, but far from there, he reassured his "copatron's" opinions and told me to leave in THE RUDEST, INSULTFUL WAY. My friends and I decided to leave and not to take further actions, but simply ignoring the guy and make sure to spread the news among our friends in Bonnieux and abroad, as much as writing bad reviews in very single social network and website. I kind of regret not to have ordered a complaint form, but I am now determined to make my very best to discredit this inexplicably overrated restaurant. This is not only a big offense for all allergic people, but to any kind of customers. We did not have the chance to taste the food, but what could have happened if we hadn't liked any of the dishes? Would the chef have come out to kill us? A restaurant is not only the food (the menu seemed to be good, but quite expensive, by the way. There are many almost unknown places of the same kind in Bonnieux, more affordable and undoubtedly more gentle than this one, with excellent food and great service). Don't be tented by the location of Le Fournil or the good reviews. It is very easy to find good food in France, but the difference is always on how you are treated. And the way this man did treat us has nothing to do with allergies or tastes. This man is SIMPLY NOT SUITABLE FOR SERVING ANYONE, and he should consider to look for another job. We are writing to the Tourist Office in Luberon reporting this case, as we truly think this is counterproductive for the tourism in Bonnieux. The same letter will be sent to the town hall and of course, the Michelin guide writers, as I happen to be a collaborator for them. Hopefully, with these reports, the rest of the wonderful places in Bonnieux will shine above this.