Tom Van der Haegen
Google
Overall
Nice hotel in a beautiful location on this lovely island in the Loire. The breakfast was very good, and the draft beer was excellent. Concierge service — especially from Julien — was outstanding; they assisted us with everything we asked for.
Positives
• Beautiful setting and convenient location
• Spacious, nicely furnished room
• Excellent concierge service (special thanks to Julien)
• Good breakfast and well-poured beer
Negatives
• Service can be extremely slow
• Reception closes at 23:00 — surprising for a hotel in this price range, as 24h reception should be standard
• The room’s lighting was strange and not cozy, which was a pity given the size and furnishings
• Air conditioning didn’t work during our stay
• No advance notice that there would be a concert right outside the hotel every night; while some guests might enjoy it, it can be disruptive, especially by the pool or in the room. A warning (or even a discount) would have been appreciated.
Conclusion
A charming hotel in many ways, with excellent concierge service, but with several service and comfort issues that should be addressed to match the premium rates charged.