Le Germain Hotel Ottawa

My husband has taken me to this hotel twice now, and it truly is a hidden gem! Every aspect of it radiates luxury — from the signature scents that greet you upon arrival to the elegant color palette and beautifully chosen furnishings that create a refined, romantic atmosphere. You can tell that every detail has been thoughtfully curated.The staff are exceptional — warm, kind, and genuinely attentive — making us feel welcome from the moment we arrived. If you’re thinking of staying here, don’t hesitate for a second; you won’t regret it. And while you’re there, be sure to dine at their restaurant, Norca. Whether you enjoy your meal in the restaurant or order through room service, it’s an experience not to be missed.

We had a wonderful stay at Le Germain. The staff went out of their way to be kind and helpful. Beautiful views of Ottawa and amazing coffee/treats at the Jackson Cafe. Would highly recommend and love to go back!

⭐⭐⭐⭐⭐ I had an excellent stay at Germain Hotels. The service truly stood out—especially from Nic and Chris at the front desk. They were warm, professional, and went above and beyond to make sure everything was perfect from check-in to check-out. Their attention to detail and genuine hospitality made a real difference and elevated the entire experience. I would absolutely stay here again and highly recommend it.

A udury was always there to greet us when we came downstairs and was consistently ready to help—I’m not sure when he even found time to sleep during our three-day stay! Evan also stepped in when we had a small issue in our room while room service was unavailable, and his assistance was greatly appreciated. Both staff members were truly wonderful and made our stay better. However, I would skip breakfast at the hotel next time, as it was quite basic for the price.

Second time staying here. It’s a lovely hotel. Beautiful large rooms with comfortable beds and beautifully decorated. I was disappointed after complaining last visit about the lack of water in the room that you still have to take a carafe to a water fountain by the elevator if you want drinking water in the room. They should have filled reusable glass bottles in the room so you don’t have to go to the water fountain like you’re at a youth hostel. Other than that I love this hotel

We correctly had a zero invoice on check out and were emailed this to confirm . However after leaving the hotel an erroneous charge was applied on my credit card. I emailed the hotel about it but there was no reply. I tried again. No reply. Thinking I’d got the wrong email address I tried again with a different email address from their website. No reply. I then tried every single email address on their website including the general manager. Still no reply - complete radio silence. Don’t expect any help from this hotel if something goes wrong.

Le Germain is a beautiful hotel with excellent service from the moment you arrive. The front desk staff are very kind and polite, always ready to help with a smile. The doorman and valet are especially welcoming and go out of their way to make you feel taken care of, which adds a nice personal touch to the stay. The rooms are spotless, modern, and very comfortable, which makes relaxing after a long day in the city easy. The location is also perfect, with plenty of great restaurants, shops, and attractions within walking distance. The only reason I’m giving four stars instead of five is because our most recent visit was in a room facing the roof of another building and the room was a lot smaller than our first visit

Went here on a whim for wife birthday. We both loved it right from the time we checked in. The vibe of the place is very well thought out. The colour's and perfectly seleted furniture and smells draw you in right away. Once checkin was complete (only took a few minutes) off to the room. Open the door fall in love. Very masculine room dark, well thought out colour scheme, great furniture. The lighting in the room was great. 5/5 Great location only minutes from Rideau Center or the clubs of the byward market. 5/5 Food was delicious ordered room service. It comes from the hotels restaurant. Norca. 5/5 Overall 5/5 for this beautiful hotel. Every aspect thought out. Just another edit. Went back for the second time for a NYE celebration. They upgraded or room to a beautiful room(recommend 1401!!) This room has 1.5 bathroom. Huge soaker tube, dual sink, heated floor in bathroom, giant shower. The livingroom comes with a 3 seater couch, 75 inch tv, nice comfortable lounge chair. This room also includes a wine fridge, microwave, and a dining room table.

Stayed here two night recently. The hotel feels modern and new. The lobby has a luxurious feel, high ceilings and dark interior. There are always green apples available in the lobby. The Good: High tech Rooms, there were so many switches it kind of got confusing going around figuring out which is for what light. Plenty of mood lighting and perfect lighting for when getting ready. The location was great, close enough to most downtown activities yet a little tucked away for a more peaceful environment. I do want to make a note this hotel is located right next to the shelter. To be honest that wasn't an issue for us. They kept themselves, there's always someone in the lobby so no unauthorized individuals can enter as elevator requires key. Staff was friendly from the moment we checked in, they held doors & greeted us each time. The room itself is modern, not much privacy though when it comes to shower, which is slightly tinted so when showering, anyone sitting in the room has full visuals. The bathroom floor is heated which was a nice touch. Found the bedding and pillows comfortable. The room is equipped with coffee pods & machine, creamer & milk in the fridge. Ample amount of towels and toiletries. The Ok: Though the room was cleaned, unfortunately our bathroom was not. We checked in very late so we were beyond exhausted only to come and find urine on the Toilet seat. The door was for the toilet didn't always close properly so not much privacy when it comes to that as well. Tips Overnight parking available on Daly street. (Free)

Great find in downtown Ottawa. This boutique hotel has a modern decor. The rooms are well decorated with a view of Ottawa. The bistro and breakfast were excellent. No cheap

I love the location: In the heart of downtown and a few minutes walk from Rideau Centre, Bayward Market and Parliament Hill. I stayed here for 2 nights. I was welcomed by the friendly staff at the reception and he explained all the new rules and COVID-19 measures, for example, I could order breakfast to be packed and delivered to my room for $17+tax and the fact that due to COVID-19, they didn't have room service and they were trying to minimize entering units while guests were staying. He also mentioned that if I'm staying more than 2 nights and I want my room to be cleaned, they will change it for me. When I got to my room, I was impressed by how specious and clean it was. It was well-maintained and wisely decorated (modern-style). Towels, washroom and walk-in shower were clean and the heated bathroom floor was amazing. My room was on the 12th floor (of the 14-storey building) and I had an amazing view of the parliament. It had a full bar and a QR code was provided on the table to scan and view the prices. The only downside is the parking. Upon arrival, I parked in the parking next to the hotel and I got my ticket from the machine. When I was checking in, I was told I will be given a parking voucher for my stay. But when I was checking out, I was asked to pay for the parking! So I ended up paying $79 for 2 nights, while the parking was $36(no tax)! The parking price is ridiculously high, I would have rather paid more for the room and the parking was already included in it!

If you like modern surroundings, this hotel is for you. With slick furniture, large white bathroom, dramatic color scheme in the room, it is extremely pleasing. On top of the esthetics, the beds are super comfortable. Pillows and comforter are filled with duck down. I absolutely love the natural filler, so this was heavenly for me. The room was very quiet and I slept soundly all night. I would definitely return to this hotel.

An extraordinary hotel. The best customer service I've ever experienced at any hotel and everything about it was lovely--the music and candles burning in the lobby, turn down service at night with water placed next to the bed, spacious room, waterfall shower. And the cafe connected next to the hotel has a delicious homemade falafel sandwich.

Came here for a four-night stay in Feb 2019 for a work trip. Arrived on a Monday night around 6pm, walked in the revolving doors, assumed this was the front lobby. I saw two 'podium' style desks, one with a female worker, asked if this is the check-in/front desk spot, and she cheerfully welcomed me with a big 'yes!' Checked-in fast, very professional and enthusiastic. Nice that I was the only customer and served immediately. I wonder if a group arrived at once if it would be longer, and assume so, but I was lucky with this experience anyway. The lobby is modern & chic, as one would expect from a recently opened hotel, which I learned from the cab driver as being about 6 months ago. When I got up to my room, I put my door card into the slot to turn on the electricity immediately and was impressed instantly. You experience jazzy, mood music. The decor here was great too, with various lighting options, all eco. The king-sized room has see-through showers, which I have experienced before, and am glad I didn't have to share my room with a coworker again, like I did the year before. LOL Perfect for the solo traveller. Location: great, next to the Rideau Center! A 5 min walk to the market! Re the included breakfast: it has enough to satisfy if you are a light eater in the morning. I tend to like a big breakfast, so on the first morning, had toast, fruit, pastries, scrambled eggs, from the buffet table on the 2nd floor. Light eaters would be satisfied, I just opt for more of a full menu. The other three mornings I walked to a nearby restaurant, or just grabbed Starbucks at the another morning. The conference rooms are not huge, but they are sufficient for a group of 20+, with lots of natural lighting, attentive staff. The Nespresso machine is a nice touch, although I had difficulty figuring out its usage when I was the first arriving in the morning. Once others arrived, we figured that out. Additional note I must mention a Dave customer service staff who helped us get Senators tickets, with lots of advice on the cheapest/best way to get there. I recommended this hotel.

WONDERFUL hotel!! Great customer service, beautiful complimentary breakfast, amazing rooms, and very dog friendly!! Loved the dog bed they brought to the room for our pup, as well as the calming music playing when we walked in. Can't wait to return!!

Hotel leaves a lot to be desired .First night I told them I was allergic to feathers and they brought up 1 pillow after an hour. There are 8 feather pillows and feather duvets. Nothing was changed. The sheets were left on my suitcase I was unsure if we were supposed to change the sheets ourselves. I called down for more toilet paper and tissues and two hours later still waiting. Car valet is great and our waitress at the restaurant was great .However Hotel is quite noisey you can hear neighbors opening and closing their doors.